AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Cigna Health Insurance
Compare
All Filters
3 Cigna Health Insurance Jobs
Customer Service Supervisor
Cigna Health Insurance
posted 5mon ago
Job Role Insights
Key skills for the job
Job Description
- Managing, leading, and mentoring a team of Customer Service Representatives to deliver exceptional service and meet operational KPIs.
- Attending any escalations calls and meetings.
- Proactively identifying opportunities for process improvement and innovation.
- Ensuring productivity, quality, and customer satisfaction targets are consistently met.
- Providing coaching, mentoring, and support to team members for skill development and performance enhancement.
- Maintaining strong employee engagement through day-to-day involvement, motivation, conflict resolution, and training.
- Implementing new initiatives and measuring their impact in coordination with the Management Team.
- Serving as a single point of contact (SPOC) for specific clients/accounts, if required. - Representing the organization during client visits, stakeholder meetings, and strategic partner interactions.
Employment Type: Full Time, Permanent
Functional Areas: Banking/Insurance
Read full job descriptionPrepare for Customer Service Supervisor roles with real interview advice
What people at Cigna Health Insurance are saying
Cigna Health Insurance Benefits
Insurance Coverage Empowering Productivity Balancing Life Food and Travel Building Our Team Together Investing in Your Growth 
Compare Cigna Health Insurance with
Niva Bupa Health Insurance Company
Star Health & Allied Insurance
Care Health Insurance
ICICI Lombard General Insurance Company
HDFC Ergo General Insurance
Bajaj Allianz General Insurance
United India Insurance Company
The New India Assurance Co.
National Insurance Company
Udaan
Swiggy
BlackBuck
Blinkit
Ninjacart
Meesho
Paisabazaar.com
Tata 1mg
Zepto
Digit Insurance
Wheelseye Technology
