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Sr. Engineer- IP

5-10 years

₹ 7.95 - 16L/yr (AmbitionBox estimate)

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Noida

1 vacancy

Sr. Engineer- IP

Ericsson

posted 3d ago

Job Role Insights

Job Description

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About this opportunity
This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases.

What you will do
Actively Supervising of ITSM Ticket queues to maintain MTTR.
Analytical skills like logical thinking, Problem solving handling assignments are mandatory.
Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
First point of contact for support of any alarm/event/KPI related issues.
Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.).
Ensure timely restoration of Services maintain MTTR for good customer experience high Service availability to maintain Service Level Agreement (SLA).
Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function.
Node health checks and backups trouble-shoot the deviation identified.
Sharing details for MIR CSR to respective teams.
End to End Network Understanding.
3PP/OEM handling, Problem management support, Data Analytics, Customer Governance Handling.

You will bring
Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing.
Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP.
IP Security protocols- IPSEC, GRE, VPN, CGNat.
CISCO ACI, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN.
Telecom knowledge (2G, 3G, 4G, 5G Service Flow Interfaces).
Product/Vendor knowledge on CISCO Juniper.
Good Communication trouble-shooting skills.
5-10 years of relevant in IP Domain



Employment Type: Full Time, Permanent

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What people at Ericsson are saying

4.2
 Rating based on 382 Senior Engineer reviews

Likes

Great working culture and best for maintaining work and personal balance

  • Job security - Good
  • +4 more
Dislikes

More technical opportunities need to be created within the organisation.

Read 382 Senior Engineer reviews

Senior Engineer salary at Ericsson

reported by 2.3k employees with 5-17 years exp.
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₹6.2 L/yr - ₹19 L/yr
40% more than the average Senior Engineer Salary in India
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