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Tata Communications Junior Customer Service Executive Interview Questions and Answers

Updated 19 Sep 2024

Tata Communications Junior Customer Service Executive Interview Experiences

4 interviews found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Which is no.1 telecommunications industry
  • Ans. 

    The no.1 telecommunications industry is AT&T.

    • AT&T is a multinational conglomerate that provides telecommunications, media, and technology services.

    • It is one of the largest telecommunications companies in the world, offering a wide range of services such as wireless communication, internet, and TV services.

    • AT&T has a long history in the telecommunications industry and continues to innovate and expand its offerings.

  • Answered by AI
  • Q2. Where do you see you self in 5 years
  • Ans. 

    In 5 years, I see myself as a Senior Customer Service Executive, leading a team and implementing innovative strategies to enhance customer satisfaction.

    • Continuing to excel in customer service skills and knowledge

    • Taking on more responsibilities and leadership roles within the company

    • Implementing new customer service strategies and initiatives

    • Mentoring and training junior customer service executives

    • Contributing to the ov...

  • Answered by AI
  • Q3. How do you plan your day
  • Ans. 

    I plan my day by prioritizing tasks, creating a schedule, and setting goals.

    • I start by making a to-do list of all the tasks that need to be completed

    • I prioritize tasks based on deadlines and importance

    • I create a schedule with time blocks for each task

    • I set specific goals for the day to stay focused and motivated

    • I regularly review and adjust my plan as needed

  • Answered by AI
  • Q4. Any thing about telecommunication you might wanna share
  • Ans. 

    Telecommunication is the transmission of information over long distances using technology.

    • Telecommunication involves the use of various devices and networks to transmit data, voice, and video.

    • Examples of telecommunication technologies include telephone networks, internet services, and satellite communication.

    • Telecommunication plays a crucial role in connecting people globally and enabling communication across different...

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Network layers types
  • Q2. 4 G and 5 G difference
  • Ans. 

    5G is the fifth generation of wireless technology, offering faster speeds and lower latency compared to 4G.

    • 5G is the latest generation of wireless technology, succeeding 4G.

    • 5G offers faster download and upload speeds compared to 4G.

    • 5G has lower latency, meaning faster response times for data transmission.

    • 5G enables new technologies like IoT, AR/VR, and autonomous vehicles.

    • 5G requires more infrastructure and has shorter

  • Answered by AI
Round 2 - Assignment 

English test assignment

Junior Customer Service Executive Interview Questions Asked at Other Companies

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Q1. In 2023 most satisfied with passangers in airport name?
asked in Air India
Q2. India s longest airport place name?
Q3. What has been your experience with Customer Relationship Manageme ... read more
asked in Air India
Q4. India s most busy airport place name?
Q5. What is buvholz relay Mutual induction means what Working princip ... read more

I applied via Naukri.com and was interviewed in Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Verbal, Technical questions

Round 3 - HR 

(1 Question)

  • Q1. Basic questions really thanx for the interview it was very helpful to beginners. TCS is very good company, i am so happy to join in this company.

Interview Preparation Tips

Topics to prepare for Tata Communications Junior Customer Service Executive interview:
  • Java
  • Verbal
  • SQL
  • Testing
Interview preparation tips for other job seekers - It is very helpful to beginners. Something I learned applying for jobs that I would advise other people applying for positions is try to set yourself apart from the other applicants.
Thank you
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2023. There were 4 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Only for English test
Round 2 - Technical 

(1 Question)

  • Q1. Test basic tech knowledge
Round 3 - Technical 

(1 Question)

  • Q1. Advanced tech interview
Round 4 - HR 

(1 Question)

  • Q1. Salary discussion and joining process

Tata Communications interview questions for designations

 Customer Service Executive

 (4)

 Senior Customer Service Executive

 (3)

 Junior Executive

 (1)

 Customer Support Executive

 (1)

 CRM/Customer Service Manager

 (1)

 Junior Technical Associate

 (1)

 Service Engineer

 (1)

 Costumer Service

 (1)

Junior Customer Service Executive Jobs at Tata Communications

View all

Interview questions from similar companies

I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself
  • Q2. Why you want to join tech Mahindra
  • Q3. What's your memorable day of your life

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to prepare about yourself and prepared about your desire

I applied via Naukri.com and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Convenient for night shift
  • Q2. You need to write a passage without grammer mistake. So kindly prepare your own topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Not tough. Anyone can get a job

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About your self ???

Interview Preparation Tips

Interview preparation tips for other job seekers - Give the interview without fear .
Be confident

I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What are the components of customer satisfaction?
  • Ans. 

    Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.

    • Quality of product/service

    • Responsiveness

    • Empathy

    • Communication

    • Problem-solving

  • Answered by AI
  • Q2. Why is there a need of customer support?
  • Ans. 

    Customer support is essential for resolving customer issues and ensuring customer satisfaction.

    • Customer support helps customers with their queries and concerns

    • It provides a platform for customers to voice their opinions and feedback

    • It helps in building customer loyalty and trust

    • It can lead to increased sales and revenue

    • Examples include technical support, product assistance, and billing inquiries

  • Answered by AI
  • Q3. What were you doing in the past?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and be polite and cautious with the set of words you choose. Avoid informal slangs. Be positive and be focused as to I have to get that job no matter what.

I applied via Walk-in and was interviewed before Dec 2019. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. (1) Normal intro ... (2)Prepare any topic like favorite trip and Delhi metro
  • Q2. Tell me about your hobbies
  • Q3. Tell me about your strength

Interview Preparation Tips

Interview preparation tips for other job seekers - During the interview always be confident in first round Or in time of introducing yourself because if you give your first round in proper way and within fluency then definitely your interviewers will show intrest towards you for second round never be hesitate in very first round of interview.
And we always need to know about the company for which we are going to introducing ourselves.

I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction and hobby and job related question.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be simple as you need don't be oversmart. They are looking for your patience.
Contribute & help others!
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Tata Communications Interview FAQs

How many rounds are there in Tata Communications Junior Customer Service Executive interview?
Tata Communications interview process usually has 2-3 rounds. The most common rounds in the Tata Communications interview process are HR, Technical and One-on-one Round.
How to prepare for Tata Communications Junior Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tata Communications. The most common topics and skills that interviewers at Tata Communications expect are Operations, Networking, Customer Service Operations, Troubleshooting and Supervision.
What are the top questions asked in Tata Communications Junior Customer Service Executive interview?

Some of the top questions asked at the Tata Communications Junior Customer Service Executive interview -

  1. Any thing about telecommunication you might wanna sh...read more
  2. which is no.1 telecommunications indus...read more
  3. 4 G and 5 G differe...read more

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Tata Communications Junior Customer Service Executive Interview Process

based on 3 interviews

Interview experience

4
  
Good
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Tata Communications Junior Customer Service Executive Salary
based on 212 salaries
₹2.1 L/yr - ₹5 L/yr
At par with the average Junior Customer Service Executive Salary in India
View more details

Tata Communications Junior Customer Service Executive Reviews and Ratings

based on 24 reviews

3.8/5

Rating in categories

3.4

Skill development

3.3

Work-life balance

3.0

Salary

3.7

Job security

3.3

Company culture

2.6

Promotions

3.2

Work satisfaction

Explore 24 Reviews and Ratings
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