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Air India Junior Customer Service Executive Interview Questions, Process, and Tips

Updated 14 Apr 2023

Air India Junior Customer Service Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Mar 2023. There were 7 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. India s longest airport place name?
  • Ans. 

    The longest airport place name in India is Maharana Pratap International Airport, Udaipur.

    • The airport is located in Udaipur, a city in the state of Rajasthan.

    • It is named after Maharana Pratap, a legendary king of Mewar.

    • The airport has both domestic and international terminals.

    • It is operated by the Airport Authority of India (AAI).

  • Answered by AI
  • Q2. India s smallest airport in india?
  • Ans. 

    The smallest airport in India is the Keshod Airport located in Gujarat.

    • Keshod Airport has a single runway and serves only domestic flights.

    • It is located in the Junagadh district of Gujarat.

    • The airport is operated by the Airports Authority of India.

    • Keshod Airport has a capacity of handling up to 50 passengers at a time.

  • Answered by AI
  • Q3. In 2023 most satisfied with passangers in airport name?
  • Ans. 

    It is difficult to predict which airport will have the most satisfied passengers in 2023.

    • Passenger satisfaction can be influenced by various factors such as airport facilities, staff behavior, and flight delays.

    • Airports can improve passenger satisfaction by providing better amenities, efficient check-in and security processes, and timely flight updates.

    • Passenger feedback and surveys can help airports identify areas for...

  • Answered by AI
  • Q4. India s most busy airport place name?
  • Ans. 

    The busiest airport in India is Indira Gandhi International Airport located in New Delhi.

    • Indira Gandhi International Airport handles over 70 million passengers annually

    • It is the largest airport in India in terms of passenger and cargo traffic

    • The airport serves as a hub for several airlines including Air India, IndiGo, and Vistara

  • Answered by AI
  • Q5. What is your name?
  • Ans. 

    My name is John Smith.

    • My name is John Smith.

    • I go by the name John Smith.

    • You can call me John Smith.

  • Answered by AI
Round 3 - Aptitude Test 

Any 2 Airlines company names tell ?

Round 4 - Aptitude Test 

Yours salary expectation?

Round 5 - One-on-one 

(1 Question)

  • Q1. This job are u liked?
  • Ans. 

    Yes, I enjoy this job as a Junior Customer Service Executive.

    • I find satisfaction in helping customers and resolving their issues.

    • I enjoy interacting with different people and building relationships.

    • I am motivated by the opportunity to provide excellent customer service.

    • I appreciate the chance to learn and grow in this role.

    • I am excited about the challenges and responsibilities that come with this position.

  • Answered by AI
Round 6 - One-on-one 

(1 Question)

  • Q1. Howmany airlines name? U did?
  • Ans. 

    I have experience with multiple airlines.

    • I have worked with airlines such as Delta, United, and American.

    • I am familiar with international airlines like Emirates and British Airways.

    • I have also interacted with budget airlines like Southwest and Ryanair.

  • Answered by AI
Round 7 - One-on-one 

(1 Question)

  • Q1. What is the airlnes?
  • Ans. 

    The airlines refer to companies that provide air transportation services for passengers and cargo.

    • Airlines operate flights to various destinations around the world.

    • They offer different classes of service such as economy, business, and first class.

    • Examples of airlines include Delta, United, Emirates, and British Airways.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Believe yourself.. You are the best

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

Group discussion planing conform to my job

Round 2 - HR 

(5 Questions)

  • Q1. HR me to interview
  • Q2. HR planning to my document
  • Q3. Background verification
  • Q4. Direct walk interview
  • Q5. Iam coming to interview ready to my job

Interview Preparation Tips

Interview preparation tips for other job seekers - Walk interview and planning to confirm to my job
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Newspaper Ad and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

The aptitude test is for the checking of the ability whether you are familiar with your field or not
The syllabus is from your background education.

Round 3 - Technical 

(2 Questions)

  • Q1. The technical round checks the ability whether you are technically strong or not Since your work is from pure technical therefore it is necessary for you to be the best on it
  • Q2. What is the working of the power transformer? On what principle does the optical fibre works? What is power factors and it's effect on the power? What is the unit at which the aeroplane speed is measured? ...
  • Ans. 

    Answering technical questions related to power transformers, optical fibers, power factors, airplane speed measurement, and radar systems.

    • Power transformer works on the principle of electromagnetic induction to transfer electrical energy from one circuit to another.

    • Optical fibers work on the principle of total internal reflection of light to transmit data over long distances.

    • Power factor is the ratio of real power to a...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and positive
Don't answer the wrong if you don't know the answer
Just revise basic concepts for from your field
Read some basic about aviation
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Group Discussion 

AVIATION AND AEROSPACE RELATED

Round 2 - Aptitude Test 

MATH ENGLISH RESNING

Round 3 - HR 

(2 Questions)

  • Q1. SELF INTRO PREVIOUS EXPERIENCE
  • Q2. TELL ME ABOUT YOUR SELF

Interview Preparation Tips

Interview preparation tips for other job seekers - BE CONFIDENT

I applied via Naukri.com and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

The aptitude test is on online mode

Round 2 - HR 

(2 Questions)

  • Q1. Facilities, package etc...
  • Q2. Transport , canteen facility

Interview Preparation Tips

Interview preparation tips for other job seekers - On roll job in Testing and quality Department. Transport , canteen facility are available

I applied via Naukri.com and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Aptitude Test 
Round 3 - HR 

(3 Questions)

  • Q1. What is your family background?
  • Q2. Share details of your previous job.
  • Q3. Why should we hire you?

Interview Preparation Tips

Topics to prepare for GE Aviation Junior Engineer interview:
  • Oil and chem
Interview preparation tips for other job seekers - My name is kunal nimase. I have completed diploma in mechanical engineering. And i completed apprenticeship at BPCL mumbai refinery, Mumbai.

I applied via Company Website and was interviewed in Mar 2021. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Types of aircraft, what principle does aircraft works?
  • Ans. 

    Aircrafts work on the principle of aerodynamics. There are various types of aircrafts such as fixed-wing, rotary-wing, and lighter-than-air.

    • Aircrafts work on the principle of aerodynamics

    • Fixed-wing aircrafts generate lift by the shape of their wings

    • Rotary-wing aircrafts generate lift by the rotation of their blades

    • Lighter-than-air aircrafts use buoyancy to stay aloft

    • Other types of aircrafts include gliders, balloons, a

  • Answered by AI
  • Q2. Turboprop, turbofan,brayton cycle

Interview Preparation Tips

Interview preparation tips for other job seekers - Study bascis of aircraft engines and your stream

Air India Interview FAQs

How many rounds are there in Air India Junior Customer Service Executive interview?
Air India interview process usually has 7 rounds. The most common rounds in the Air India interview process are One-on-one Round, Aptitude Test and Resume Shortlist.
What are the top questions asked in Air India Junior Customer Service Executive interview?

Some of the top questions asked at the Air India Junior Customer Service Executive interview -

  1. In 2023 most satisfied with passangers in airport na...read more
  2. India s longest airport place na...read more
  3. India s most busy airport place na...read more

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