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Air India Junior Customer Service Executive Interview Questions, Process, and Tips

Updated 14 Apr 2023

Air India Junior Customer Service Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Mar 2023. There were 7 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. India s longest airport place name?
  • Ans. 

    The longest airport place name in India is Maharana Pratap International Airport, Udaipur.

    • The airport is located in Udaipur, a city in the state of Rajasthan.

    • It is named after Maharana Pratap, a legendary king of Mewar.

    • The airport has both domestic and international terminals.

    • It is operated by the Airport Authority of India (AAI).

  • Answered by AI
  • Q2. India s smallest airport in india?
  • Ans. 

    The smallest airport in India is the Keshod Airport located in Gujarat.

    • Keshod Airport has a single runway and serves only domestic flights.

    • It is located in the Junagadh district of Gujarat.

    • The airport is operated by the Airports Authority of India.

    • Keshod Airport has a capacity of handling up to 50 passengers at a time.

  • Answered by AI
  • Q3. In 2023 most satisfied with passangers in airport name?
  • Ans. 

    It is difficult to predict which airport will have the most satisfied passengers in 2023.

    • Passenger satisfaction can be influenced by various factors such as airport facilities, staff behavior, and flight delays.

    • Airports can improve passenger satisfaction by providing better amenities, efficient check-in and security processes, and timely flight updates.

    • Passenger feedback and surveys can help airports identify areas for...

  • Answered by AI
  • Q4. India s most busy airport place name?
  • Ans. 

    The busiest airport in India is Indira Gandhi International Airport located in New Delhi.

    • Indira Gandhi International Airport handles over 70 million passengers annually

    • It is the largest airport in India in terms of passenger and cargo traffic

    • The airport serves as a hub for several airlines including Air India, IndiGo, and Vistara

  • Answered by AI
  • Q5. What is your name?
  • Ans. 

    My name is John Smith.

    • My name is John Smith.

    • I go by the name John Smith.

    • You can call me John Smith.

  • Answered by AI
Round 3 - Aptitude Test 

Any 2 Airlines company names tell ?

Round 4 - Aptitude Test 

Yours salary expectation?

Round 5 - One-on-one 

(1 Question)

  • Q1. This job are u liked?
  • Ans. 

    Yes, I enjoy this job as a Junior Customer Service Executive.

    • I find satisfaction in helping customers and resolving their issues.

    • I enjoy interacting with different people and building relationships.

    • I am motivated by the opportunity to provide excellent customer service.

    • I appreciate the chance to learn and grow in this role.

    • I am excited about the challenges and responsibilities that come with this position.

  • Answered by AI
Round 6 - One-on-one 

(1 Question)

  • Q1. Howmany airlines name? U did?
  • Ans. 

    I have experience with multiple airlines.

    • I have worked with airlines such as Delta, United, and American.

    • I am familiar with international airlines like Emirates and British Airways.

    • I have also interacted with budget airlines like Southwest and Ryanair.

  • Answered by AI
Round 7 - One-on-one 

(1 Question)

  • Q1. What is the airlnes?
  • Ans. 

    The airlines refer to companies that provide air transportation services for passengers and cargo.

    • Airlines operate flights to various destinations around the world.

    • They offer different classes of service such as economy, business, and first class.

    • Examples of airlines include Delta, United, Emirates, and British Airways.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Believe yourself.. You are the best

Interview questions from similar companies

I applied via Walk-in and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. HOW LONG WILL YOU GO AND HOW??

Interview Preparation Tips

Interview preparation tips for other job seekers - BE CLEAR AND PRESENT YOURSELF WITH STATE OF MIND

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell about your favorite place and why?
  • Q2. Advantages of Social media
  • Ans. 

    Social media provides numerous advantages for businesses, including increased brand awareness, customer engagement, and cost-effective marketing.

    • Increased brand awareness through social media platforms

    • Improved customer engagement and communication

    • Cost-effective marketing through targeted advertising

    • Ability to gather customer feedback and insights

    • Opportunity to build brand loyalty and advocacy

    • Access to a wider audience ...

  • Answered by AI
  • Q3. Why indigo?

Interview Preparation Tips

Interview preparation tips for other job seekers - Groome well, be confident, don't panic and keep smiling

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Q2. If u need to ask me a question?
  • Q3. Yes sir..... When i need to join..

Interview Preparation Tips

Interview preparation tips for other job seekers - There is 2thinks are very very important to attend the interview...

1.Proper hygienic:

*Shot haircut with neat hair style

*dressing sence (lite blu, white, black matches with black pant) its give u attraction... Blazers is the big advantage

*black shoes with polish

*keen smell of perfume

*proper nail cut

*confidence in walk

And more over always be smile if u don't know the answer please don't be panic. Plz try to tell some related answers...

Eye to eye sight + hygienic +smiling face+confident talk +confidence walk theses body language are most important...


2.self introduction.... And about company...

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I was interviewed in Feb 2024.

Round 1 - Aptitude Test 

Great need to work on the way to understand the situation of the pattern

Round 2 - One-on-one 

(4 Questions)

  • Q1. Just normal question about Tell me about your self
  • Q2. Tell me about yourself
  • Q3. Most common query asked by the passager
  • Q4. Thoughts on india market
  • Ans. 

    India market is diverse and rapidly growing, offering great opportunities for customer service executives.

    • India has a large and diverse customer base with varying needs and preferences.

    • Rapidly growing economy leading to increased demand for customer service across industries.

    • Cultural nuances and regional differences require tailored customer service strategies.

    • Emerging technologies and digitalization are transforming c...

  • Answered by AI
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Based on aviation and maths

Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell about your self
  • Q2. Why do choose the job
  • Ans. 

    I choose this job because I enjoy helping others and have a passion for providing excellent customer service.

    • Passion for helping others

    • Enjoy providing excellent customer service

    • Opportunity to make a positive impact on customers' experiences

  • Answered by AI
  • Q3. Who is customer
  • Ans. 

    A customer is an individual or organization that purchases goods or services from a business.

    • Customers can be individuals or businesses

    • Customers provide revenue for the business

    • Customer satisfaction is important for business success

    • Examples: A person buying a coffee at a cafe, a company purchasing office supplies

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. What's your qualification
  • Ans. 

    I have a Bachelor's degree in Business Administration with a focus on customer service.

    • Bachelor's degree in Business Administration

    • Specialization in customer service

    • Relevant coursework in communication and problem-solving

    • Previous experience in customer service roles

  • Answered by AI
  • Q2. Salary expectation

Interview Preparation Tips

Interview preparation tips for other job seekers - Do confidential answer and know about your job profile.

I applied via AmbitionBox and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Mostly will be tell about yourself
  • Q2. They will speak abt the shifts and salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Online test is like a grammar type so prepare well

Interview Questionnaire 

1 Question

  • Q1. Why you want to join SpiceJet
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself

I applied via Walk-in and was interviewed in Jun 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Can you tell me about yourself?

Interview Preparation Tips

Interview preparation tips for other job seekers - I want to help you.The interview is done today but there is little hope.Because I was a little nervous. will you help me?
Contribute & help others!
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Air India Interview FAQs

How many rounds are there in Air India Junior Customer Service Executive interview?
Air India interview process usually has 7 rounds. The most common rounds in the Air India interview process are One-on-one Round, Aptitude Test and Resume Shortlist.
What are the top questions asked in Air India Junior Customer Service Executive interview?

Some of the top questions asked at the Air India Junior Customer Service Executive interview -

  1. In 2023 most satisfied with passangers in airport na...read more
  2. India s longest airport place na...read more
  3. India s most busy airport place na...read more

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Air India Junior Customer Service Executive Interview Process

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Excellent
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