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Air India Junior Customer Service Executive Interview Questions, Process, and Tips

Updated 14 Apr 2023

Air India Junior Customer Service Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Mar 2023. There were 7 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. India s longest airport place name?
  • Ans. 

    The longest airport place name in India is Maharana Pratap International Airport, Udaipur.

    • The airport is located in Udaipur, a city in the state of Rajasthan.

    • It is named after Maharana Pratap, a legendary king of Mewar.

    • The airport has both domestic and international terminals.

    • It is operated by the Airport Authority of India (AAI).

  • Answered by AI
  • Q2. India s smallest airport in india?
  • Ans. 

    The smallest airport in India is the Keshod Airport located in Gujarat.

    • Keshod Airport has a single runway and serves only domestic flights.

    • It is located in the Junagadh district of Gujarat.

    • The airport is operated by the Airports Authority of India.

    • Keshod Airport has a capacity of handling up to 50 passengers at a time.

  • Answered by AI
  • Q3. In 2023 most satisfied with passangers in airport name?
  • Ans. 

    It is difficult to predict which airport will have the most satisfied passengers in 2023.

    • Passenger satisfaction can be influenced by various factors such as airport facilities, staff behavior, and flight delays.

    • Airports can improve passenger satisfaction by providing better amenities, efficient check-in and security processes, and timely flight updates.

    • Passenger feedback and surveys can help airports identify areas for...

  • Answered by AI
  • Q4. India s most busy airport place name?
  • Ans. 

    The busiest airport in India is Indira Gandhi International Airport located in New Delhi.

    • Indira Gandhi International Airport handles over 70 million passengers annually

    • It is the largest airport in India in terms of passenger and cargo traffic

    • The airport serves as a hub for several airlines including Air India, IndiGo, and Vistara

  • Answered by AI
  • Q5. What is your name?
  • Ans. 

    My name is John Smith.

    • My name is John Smith.

    • I go by the name John Smith.

    • You can call me John Smith.

  • Answered by AI
Round 3 - Aptitude Test 

Any 2 Airlines company names tell ?

Round 4 - Aptitude Test 

Yours salary expectation?

Round 5 - One-on-one 

(1 Question)

  • Q1. This job are u liked?
  • Ans. 

    Yes, I enjoy this job as a Junior Customer Service Executive.

    • I find satisfaction in helping customers and resolving their issues.

    • I enjoy interacting with different people and building relationships.

    • I am motivated by the opportunity to provide excellent customer service.

    • I appreciate the chance to learn and grow in this role.

    • I am excited about the challenges and responsibilities that come with this position.

  • Answered by AI
Round 6 - One-on-one 

(1 Question)

  • Q1. Howmany airlines name? U did?
  • Ans. 

    I have experience with multiple airlines.

    • I have worked with airlines such as Delta, United, and American.

    • I am familiar with international airlines like Emirates and British Airways.

    • I have also interacted with budget airlines like Southwest and Ryanair.

  • Answered by AI
Round 7 - One-on-one 

(1 Question)

  • Q1. What is the airlnes?
  • Ans. 

    The airlines refer to companies that provide air transportation services for passengers and cargo.

    • Airlines operate flights to various destinations around the world.

    • They offer different classes of service such as economy, business, and first class.

    • Examples of airlines include Delta, United, Emirates, and British Airways.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Believe yourself.. You are the best

Interview questions from similar companies

I applied via Company Website and was interviewed in Sep 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. Why indigo? Tell me about indigo.

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good . It's basically 2 rounds. Both are HR rounds.

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Q2. If u need to ask me a question?
  • Q3. Yes sir..... When i need to join..

Interview Preparation Tips

Interview preparation tips for other job seekers - There is 2thinks are very very important to attend the interview...

1.Proper hygienic:

*Shot haircut with neat hair style

*dressing sence (lite blu, white, black matches with black pant) its give u attraction... Blazers is the big advantage

*black shoes with polish

*keen smell of perfume

*proper nail cut

*confidence in walk

And more over always be smile if u don't know the answer please don't be panic. Plz try to tell some related answers...

Eye to eye sight + hygienic +smiling face+confident talk +confidence walk theses body language are most important...


2.self introduction.... And about company...

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell about your favorite place and why?
  • Q2. Advantages of Social media
  • Ans. 

    Social media provides numerous advantages for businesses, including increased brand awareness, customer engagement, and cost-effective marketing.

    • Increased brand awareness through social media platforms

    • Improved customer engagement and communication

    • Cost-effective marketing through targeted advertising

    • Ability to gather customer feedback and insights

    • Opportunity to build brand loyalty and advocacy

    • Access to a wider audience ...

  • Answered by AI
  • Q3. Why indigo?

Interview Preparation Tips

Interview preparation tips for other job seekers - Groome well, be confident, don't panic and keep smiling

I applied via Walk-in and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. HOW LONG WILL YOU GO AND HOW??

Interview Preparation Tips

Interview preparation tips for other job seekers - BE CLEAR AND PRESENT YOURSELF WITH STATE OF MIND

I applied via Walk-in and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Introduction
  • Q2. Grooming related ..
  • Q3. Customer service related ...
  • Q4. Walking style
  • Q5. Speaking ability

Interview Preparation Tips

Interview preparation tips for other job seekers - ........

I applied via Referral and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. What is your family background?
  • Q2. What are your salary expectations?
  • Q3. What are your strengths and weaknesses?
  • Q4. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident...smile in your face...
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Introduce yourself
  • Q2. Why you want to join aviation industry
  • Q3. Why should we hire you
  • Q4. Tell me about your background
Round 3 - Group Discussion 

Is higher studies is compulsory or not

Round 4 - HR 

(4 Questions)

  • Q1. Introduce yourself
  • Q2. Tell me about your background
  • Q3. Area of interest
  • Ans. 

    My area of interest lies in providing exceptional customer service and finding solutions to customer issues.

    • I am passionate about helping customers and ensuring their satisfaction.

    • I enjoy problem-solving and finding creative solutions to customer inquiries.

    • I have a strong attention to detail and strive to exceed customer expectations.

    • I am constantly seeking ways to improve the customer experience and streamline process...

  • Answered by AI
  • Q4. How do you spend your last vacation
Round 5 - Grooming test 

(1 Question)

  • Q1. Check your grooming skills
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
-

I applied via Walk-in and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

We seated in a hall there one topic was given to us we around 50 people speak one by one to that topic.

Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself? why you left your last job?
  • Q2. What do you join us? How much salary did you except from us?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident stay smart be dress well be focused what the question asked by HR give the positive answer with ethical way.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Newspaper Ad and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Group Discussion 

Any topic need to speak continuously 40 sec.

Round 3 - One-on-one 

(1 Question)

  • Q1. Normal question tell me about yourself, Do you know about aviation industry. Any past experience etc.

Air India Interview FAQs

How many rounds are there in Air India Junior Customer Service Executive interview?
Air India interview process usually has 7 rounds. The most common rounds in the Air India interview process are One-on-one Round, Aptitude Test and Resume Shortlist.
What are the top questions asked in Air India Junior Customer Service Executive interview?

Some of the top questions asked at the Air India Junior Customer Service Executive interview -

  1. In 2023 most satisfied with passangers in airport na...read more
  2. India s longest airport place na...read more
  3. India s most busy airport place na...read more

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Air India Junior Customer Service Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Air India Junior Customer Service Executive Reviews and Ratings

based on 1 review

5.0/5

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5.0

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5.0

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5.0

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5.0

Job security

5.0

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5.0

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5.0

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