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Tata Communications Junior Customer Service Executive Interview Questions and Answers

Updated 19 Sep 2024

Tata Communications Junior Customer Service Executive Interview Experiences

4 interviews found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Which is no.1 telecommunications industry
  • Ans. 

    The no.1 telecommunications industry is AT&T.

    • AT&T is a multinational conglomerate that provides telecommunications, media, and technology services.

    • It is one of the largest telecommunications companies in the world, offering a wide range of services such as wireless communication, internet, and TV services.

    • AT&T has a long history in the telecommunications industry and continues to innovate and expand its offerings.

  • Answered by AI
  • Q2. Where do you see you self in 5 years
  • Ans. 

    In 5 years, I see myself as a Senior Customer Service Executive, leading a team and implementing innovative strategies to enhance customer satisfaction.

    • Continuing to excel in customer service skills and knowledge

    • Taking on more responsibilities and leadership roles within the company

    • Implementing new customer service strategies and initiatives

    • Mentoring and training junior customer service executives

    • Contributing to the ov...

  • Answered by AI
  • Q3. How do you plan your day
  • Ans. 

    I plan my day by prioritizing tasks, creating a schedule, and setting goals.

    • I start by making a to-do list of all the tasks that need to be completed

    • I prioritize tasks based on deadlines and importance

    • I create a schedule with time blocks for each task

    • I set specific goals for the day to stay focused and motivated

    • I regularly review and adjust my plan as needed

  • Answered by AI
  • Q4. Any thing about telecommunication you might wanna share
  • Ans. 

    Telecommunication is the transmission of information over long distances using technology.

    • Telecommunication involves the use of various devices and networks to transmit data, voice, and video.

    • Examples of telecommunication technologies include telephone networks, internet services, and satellite communication.

    • Telecommunication plays a crucial role in connecting people globally and enabling communication across different...

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Network layers types
  • Q2. 4 G and 5 G difference
  • Ans. 

    5G is the fifth generation of wireless technology, offering faster speeds and lower latency compared to 4G.

    • 5G is the latest generation of wireless technology, succeeding 4G.

    • 5G offers faster download and upload speeds compared to 4G.

    • 5G has lower latency, meaning faster response times for data transmission.

    • 5G enables new technologies like IoT, AR/VR, and autonomous vehicles.

    • 5G requires more infrastructure and has shorter

  • Answered by AI
Round 2 - Assignment 

English test assignment

Junior Customer Service Executive Interview Questions Asked at Other Companies

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Q5. What is buvholz relay Mutual induction means what Working princip ... read more

I applied via Naukri.com and was interviewed in Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Verbal, Technical questions

Round 3 - HR 

(1 Question)

  • Q1. Basic questions really thanx for the interview it was very helpful to beginners. TCS is very good company, i am so happy to join in this company.

Interview Preparation Tips

Topics to prepare for Tata Communications Junior Customer Service Executive interview:
  • Java
  • Verbal
  • SQL
  • Testing
Interview preparation tips for other job seekers - It is very helpful to beginners. Something I learned applying for jobs that I would advise other people applying for positions is try to set yourself apart from the other applicants.
Thank you
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2023. There were 4 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Only for English test
Round 2 - Technical 

(1 Question)

  • Q1. Test basic tech knowledge
Round 3 - Technical 

(1 Question)

  • Q1. Advanced tech interview
Round 4 - HR 

(1 Question)

  • Q1. Salary discussion and joining process

Tata Communications interview questions for designations

 Customer Service Executive

 (4)

 Senior Customer Service Executive

 (3)

 Junior Executive

 (1)

 Customer Support Executive

 (1)

 CRM/Customer Service Manager

 (1)

 Junior Technical Associate

 (1)

 Service Engineer

 (1)

 Costumer Service

 (1)

Junior Customer Service Executive Jobs at Tata Communications

View all

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(3 Questions)

  • Q1. About your past company work
  • Q2. Tell me about yourself
  • Q3. What is GMS and about networking
  • Ans. 

    GMS stands for Global System for Mobile communication, a standard for digital cellular networks. Networking involves connecting devices to share information.

    • GMS is a standard used for mobile communication globally

    • It allows devices to connect and communicate with each other wirelessly

    • Networking involves setting up connections between devices to share data and resources

    • Examples of networking include LAN, WAN, and the int

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected
Round 1 - Aptitude Test 

One hour filling in certain details, attending questionnaires and solving puzzles.

Round 2 - HR 

(1 Question)

  • Q1. HR general questions pn current role and scenario based queries.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. How to install operating system?
  • Ans. 

    To install an operating system, you need to boot from the installation media and follow the on-screen instructions.

    • Insert the installation media (such as a USB drive or DVD) into the computer

    • Restart the computer and boot from the installation media

    • Follow the on-screen instructions to select language, partition the disk, and install the OS

    • Wait for the installation process to complete and then restart the computer

  • Answered by AI
  • Q2. Difference between router & Switch
  • Ans. 

    Router connects multiple networks while switch connects devices within a network.

    • Router operates at the network layer (Layer 3) of the OSI model, while switch operates at the data link layer (Layer 2).

    • Router uses IP addresses to route data between different networks, while switch uses MAC addresses to forward data within a network.

    • Router can determine the best path for data packets to travel between networks, while swi...

  • Answered by AI

Skills evaluated in this interview

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why do you want to work here?
  • Q2. Looking for an opportunity to grow

I applied via Referral and was interviewed in May 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about your self
  • Q2. Basics knowledge about you and your past experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Know specific information about the company.
Don't be late for your interview.
Dress for success.
Bring examples of your work.
Don't talk yourself out of a job.
Focus more on what you can do for the company, rather than what they can do for you.

I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Some grammmr and vocabulary test
Round 3 - interview 

(2 Questions)

  • Q1. How would you handle angry customer?
  • Ans. 

    I would listen to their concerns, empathize with their situation, apologize for any inconvenience caused, and offer a solution to their problem.

    • Remain calm and professional

    • Listen actively to the customer's complaint

    • Empathize with their situation and apologize for any inconvenience caused

    • Offer a solution to their problem, and if necessary, escalate the issue to a supervisor

    • Follow up with the customer to ensure their iss

  • Answered by AI
  • Q2. Why do you want to work here?

Interview Preparation Tips

Interview preparation tips for other job seekers - easy interview, they are just looking for your english language skills

Tata Communications Interview FAQs

How many rounds are there in Tata Communications Junior Customer Service Executive interview?
Tata Communications interview process usually has 2-3 rounds. The most common rounds in the Tata Communications interview process are HR, Technical and One-on-one Round.
How to prepare for Tata Communications Junior Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tata Communications. The most common topics and skills that interviewers at Tata Communications expect are Operations, Networking, Customer Service Operations, Troubleshooting and Supervision.
What are the top questions asked in Tata Communications Junior Customer Service Executive interview?

Some of the top questions asked at the Tata Communications Junior Customer Service Executive interview -

  1. Any thing about telecommunication you might wanna sh...read more
  2. which is no.1 telecommunications indus...read more
  3. 4 G and 5 G differe...read more

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Tata Communications Junior Customer Service Executive Interview Process

based on 3 interviews

Interview experience

4
  
Good
View more

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Tata Communications Junior Customer Service Executive Salary
based on 212 salaries
₹2.1 L/yr - ₹5 L/yr
At par with the average Junior Customer Service Executive Salary in India
View more details

Tata Communications Junior Customer Service Executive Reviews and Ratings

based on 24 reviews

3.8/5

Rating in categories

3.4

Skill development

3.3

Work-life balance

3.0

Salary

3.7

Job security

3.3

Company culture

2.6

Promotions

3.2

Work satisfaction

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