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Tata Communications Transformation Services Customer Service Executive Interview Questions, Process, and Tips

Updated 8 Dec 2024

Top Tata Communications Transformation Services Customer Service Executive Interview Questions and Answers

  • Q1. How does MICROWAVE WORKS/ WHAT INFO NEEDED TO SETUP LINKS/ FACTORS WHICH EFFECT PERFORMANCE/ WHAT IS INTERFERENCE AND HOW TO NEGLECT IT
  • Q2. WHAT IS BB6630/5216/DUS/DUG/DUW?
  • Q3. Connectivity FROM BBU TO ANTENNA
View all 7 questions

Tata Communications Transformation Services Customer Service Executive Interview Experiences

7 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Html css syntax and properties, basic JavaScript , database queries

Round 2 - HR 

(1 Question)

  • Q1. Salary expectation
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. It's about networking
  • Q2. OSN layers definition
  • Ans. 

    OSI layers refer to the Open Systems Interconnection model, which defines a networking framework to implement protocols in seven layers.

    • OSI stands for Open Systems Interconnection

    • There are seven layers in the OSI model: Physical, Data Link, Network, Transport, Session, Presentation, and Application

    • Each layer has specific functions and communicates with the adjacent layers

    • Example: Physical layer deals with physical conn...

  • Answered by AI
  • Q3. Types of network
  • Ans. 

    Types of network include LAN, WAN, MAN, WLAN, and VPN.

    • LAN (Local Area Network) - used in small geographical areas like homes or offices

    • WAN (Wide Area Network) - covers large geographical areas like cities or countries

    • MAN (Metropolitan Area Network) - spans a city or large campus

    • WLAN (Wireless Local Area Network) - uses wireless technology for connectivity

    • VPN (Virtual Private Network) - provides secure access over a pub

  • Answered by AI
  • Q4. Protocols and optical fibre
Round 3 - Assignment 

English proficiency exams

Round 4 - HR 

(1 Question)

  • Q1. Discussion about company, timings and salary

Skills evaluated in this interview

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Customer Service Executive Interview Questions & Answers

user image chandrasekar magesh

posted on 14 Oct 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Round wad good in that topic, very excited.

Round 3 - Technical 

(2 Questions)

  • Q1. What is Telecom
  • Ans. 

    Telecom refers to the technology and industry related to communication over long distances using various mediums such as telephone lines, satellites, and fiber optics.

    • Telecom stands for telecommunications, which involves the transmission of information over long distances.

    • It includes various technologies such as telephone networks, internet services, and wireless communication.

    • Examples of telecom companies include AT&T...

  • Answered by AI
  • Q2. What is Gpon technology
  • Ans. 

    GPON (Gigabit Passive Optical Network) is a technology used in telecommunications networks for delivering high-speed internet, TV, and phone services.

    • GPON uses passive optical splitters to divide the fiber optic signal among multiple users.

    • It provides higher bandwidth and longer reach compared to traditional copper-based networks.

    • GPON technology is commonly used by ISPs to deliver fiber-to-the-home (FTTH) services.

    • Exam...

  • Answered by AI
Round 4 - HR 

(1 Question)

  • Q1. It was an good experience in that time.

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Alcatel Mux configuration Alcatel Mux Alarm Alcatel ISA card configuration Alcatel ISA card capacity Alcatel Alarm troubleshooting
  • Q2. Alcatel Alarm rectification
Round 3 - Aptitude Test 

Objective type question
Repeat type question
Unseen passage type question

Interview Preparation Tips

Interview preparation tips for other job seekers - No

Tata Communications Transformation Services interview questions for designations

 Junior Customer Service Executive

 (5)

 Senior Customer Service Executive

 (4)

 Customer Executive

 (1)

 Service Assurance Executive

 (1)

 Customer Support Associate

 (1)

 Service Engineer

 (1)

 Executive

 (2)

 Senior Executive

 (1)

Interview experience
3
Average
Difficulty level
Easy
Process Duration
6-8 weeks
Result
-

I applied via Campus Placement and was interviewed before Jun 2023. There were 4 interview rounds.

Round 1 - Aptitude Test 

General aptitute - quants, verbal, and reasoning

Round 2 - Group Discussion 

Generic - based on current events

Round 3 - Technical 

(2 Questions)

  • Q1. Questions based on networking
  • Q2. Based on projects done and whatever is mentioned in resume
Round 4 - HR 

(2 Questions)

  • Q1. Tell me something about yourself
  • Q2. If comfortable with night shifts

Get interview-ready with Top Tata Communications Transformation Services Interview Questions

I applied via AmbitionBox and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Technical 

(4 Questions)

  • Q1. How does MICROWAVE WORKS/ WHAT INFO NEEDED TO SETUP LINKS/ FACTORS WHICH EFFECT PERFORMANCE/ WHAT IS INTERFERENCE AND HOW TO NEGLECT IT
  • Ans. 

    Microwave works by emitting electromagnetic waves that heat up food. To set up links, you need to know the frequency and bandwidth. Interference can be caused by other electronic devices or physical obstacles.

    • Microwave ovens emit electromagnetic waves that cause water molecules in food to vibrate and generate heat

    • To set up links, you need to know the frequency and bandwidth of the microwave signal

    • Factors that affect pe...

  • Answered by AI
  • Q2. WHAT IS BB6630/5216/DUS/DUG/DUW?
  • Ans. 

    BB6630/5216/DUS/DUG/DUW is not a known term or acronym in the customer service industry.

    • This term is not related to customer service or any common industry.

    • It may be a product code or internal reference within a specific company.

    • Without more context, it is impossible to provide a specific answer.

    • It is important to ask for clarification or additional information when faced with unfamiliar terms.

  • Answered by AI
  • Q3. Connectivity FROM BBU TO ANTENNA
  • Ans. 

    Connectivity from BBU to antenna is established through a coaxial cable.

    • BBU (Baseband Unit) is connected to the antenna through a coaxial cable.

    • The coaxial cable carries the radio frequency signals from the BBU to the antenna.

    • The type and length of the coaxial cable used depends on the distance between the BBU and the antenna.

    • The quality of the coaxial cable used affects the signal strength and overall performance of t...

  • Answered by AI
  • Q4. TDD/FDD, GPS, 3G/2G/4G DIFFERENCE
Round 2 - HR 

(3 Questions)

  • Q1. Tell us about Your hobbies
  • Q2. One achievement/ one Mistake that changed your life
  • Q3. Why we should hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, Confidence is the key role. Try to keep conversation in English only. They will always try to check your communication skills and your convience power. Be patient listen first then take your time and then answer. If you don't know something Just clearly say i don't know the answer right now not Able to recall now may be next time.

I applied via Walk-in and was interviewed before Jan 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. IP, IPVPN, Routers, Switches, Mobile Network, Fiber Optic cable, Maintenance and Configurations of Network

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Be Well Dressed
2. Spoken English is very important
3. Study deeply about OSI Layers(Very important)

You are good to go ?

Interview questions from similar companies

I applied via Walk-in and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. How did you spend yesterday/weekend?

Interview Preparation Tips

Interview preparation tips for other job seekers - You must have good communication skills mainly english language . The interview is to assess whether a candidate can speak english without making any grammatical error.

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Why do you want us to hire you?
  • Ans. It is a renowned company. Working for you would give me the opportunity to build upon my experience and skills in communication & sales as part of what I know would be a really inspiring and rewarding environment, based upon what I’ve heard about your company.
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Wipro Customer Service Executive interview:
  • Google search
Interview preparation tips for other job seekers - If you want to impress your interviewer & get the job.

1. Share some fun facts & showcase your personality while introducing yourself.

2. Then focus on how you can help the company & how the company can help you in building your career.

3. Be negotiable” to demonstrate your flexibility in terms of salary.

4. Make sure the position aligns with your long-term goals.


All the best!

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR 

(10 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why should we hire you?
  • Q5. Why are you looking for a change?
  • Q6. Where do you see yourself in 5 years?
  • Q7. What are your strengths and weaknesses?
  • Q8. Tell me about yourself.
  • Q9. Why do you think that you are fit for this job that you have applied for?
  • Q10. Would you be able to keep speaking to our customers just like you speak to your friends for long hours without getting tired?

Interview Preparation Tips

Topics to prepare for Wipro Customer Service Executive interview:
  • Personality Development
  • Communication Skills
  • Fluent English Speaking
  • Computer Basics
Interview preparation tips for other job seekers - After the 1st round of my interview, I had to wait for a long time before getting to know the outcome of my 1st round. It was almost the entire day that I sat at the reception skipping lunch just waiting for what`s next. 1st round was at 9am & I was responded with the next move at around 4pm,which kind of sounds like a long time but the thing to be noted is that not everybody held onto with me for their response...Rather we were just 3 members out of 8 who were patient enough to hold onto & we all 3 got selected at the end of the day.

So, my suggestion is that some good companies might check on your patience levels by making you wait for long hours at the interview itself but don`t run away saying that it`s taking too long.. Be cool & patient so that the popular saying "Patience Pays" would come to pass in your job hunt.

Tata Communications Transformation Services Interview FAQs

How many rounds are there in Tata Communications Transformation Services Customer Service Executive interview?
Tata Communications Transformation Services interview process usually has 3-4 rounds. The most common rounds in the Tata Communications Transformation Services interview process are HR, Technical and Resume Shortlist.
What are the top questions asked in Tata Communications Transformation Services Customer Service Executive interview?

Some of the top questions asked at the Tata Communications Transformation Services Customer Service Executive interview -

  1. How does MICROWAVE WORKS/ WHAT INFO NEEDED TO SETUP LINKS/ FACTORS WHICH EFFEC...read more
  2. WHAT IS BB6630/5216/DUS/DUG/D...read more
  3. Connectivity FROM BBU TO ANTE...read more

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Tata Communications Transformation Services Customer Service Executive Interview Process

based on 6 interviews

3 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • HR Round - 2
View more
56% more than the average Customer Service Executive Salary in India
View more details

Tata Communications Transformation Services Customer Service Executive Reviews and Ratings

based on 84 reviews

4.1/5

Rating in categories

3.8

Skill development

4.1

Work-life balance

3.5

Salary

4.4

Job security

3.9

Company culture

3.2

Promotions

3.8

Work satisfaction

Explore 84 Reviews and Ratings
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