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Tata Communications Transformation Services Customer Service Executive Interview Questions, Process, and Tips
Top Tata Communications Transformation Services Customer Service Executive Interview Questions and Answers
- Q1. How does MICROWAVE WORKS/ WHAT INFO NEEDED TO SETUP LINKS/ FACTORS WHICH EFFECT PERFORMANCE/ WHAT IS INTERFERENCE AND HOW TO NEGLECT IT
- Q2. WHAT IS BB6630/5216/DUS/DUG/DUW?
- Q3. Connectivity FROM BBU TO ANTENNA
Tata Communications Transformation Services Customer Service Executive Interview Experiences
7 interviews found
AMAN Sawariya
Html css syntax and properties, basic JavaScript , database queries
(1 Question)
- Q1. Salary expectation
Selected
I applied via Referral and was interviewed in Apr 2023. There were 4 interview rounds.
(4 Questions)
- Q1. It's about networking
- Q2. OSN layers definition
- Ans.
OSI layers refer to the Open Systems Interconnection model, which defines a networking framework to implement protocols in seven layers.
OSI stands for Open Systems Interconnection
There are seven layers in the OSI model: Physical, Data Link, Network, Transport, Session, Presentation, and Application
Each layer has specific functions and communicates with the adjacent layers
Example: Physical layer deals with physical conn...
- Q3. Types of network
- Ans.
Types of network include LAN, WAN, MAN, WLAN, and VPN.
LAN (Local Area Network) - used in small geographical areas like homes or offices
WAN (Wide Area Network) - covers large geographical areas like cities or countries
MAN (Metropolitan Area Network) - spans a city or large campus
WLAN (Wireless Local Area Network) - uses wireless technology for connectivity
VPN (Virtual Private Network) - provides secure access over a pub
- Q4. Protocols and optical fibre
English proficiency exams
(1 Question)
- Q1. Discussion about company, timings and salary
Skills evaluated in this interview
chandrasekar magesh
Round wad good in that topic, very excited.
(2 Questions)
- Q1. What is Telecom
- Ans.
Telecom refers to the technology and industry related to communication over long distances using various mediums such as telephone lines, satellites, and fiber optics.
Telecom stands for telecommunications, which involves the transmission of information over long distances.
It includes various technologies such as telephone networks, internet services, and wireless communication.
Examples of telecom companies include AT&T...
- Q2. What is Gpon technology
- Ans.
GPON (Gigabit Passive Optical Network) is a technology used in telecommunications networks for delivering high-speed internet, TV, and phone services.
GPON uses passive optical splitters to divide the fiber optic signal among multiple users.
It provides higher bandwidth and longer reach compared to traditional copper-based networks.
GPON technology is commonly used by ISPs to deliver fiber-to-the-home (FTTH) services.
Exam...
(1 Question)
- Q1. It was an good experience in that time.
Skills evaluated in this interview
(2 Questions)
- Q1. Alcatel Mux configuration Alcatel Mux Alarm Alcatel ISA card configuration Alcatel ISA card capacity Alcatel Alarm troubleshooting
- Q2. Alcatel Alarm rectification
Objective type question
Repeat type question
Unseen passage type question
Interview Preparation Tips
Tata Communications Transformation Services interview questions for designations
I applied via Campus Placement and was interviewed before Jun 2023. There were 4 interview rounds.
General aptitute - quants, verbal, and reasoning
Generic - based on current events
(2 Questions)
- Q1. Questions based on networking
- Q2. Based on projects done and whatever is mentioned in resume
(2 Questions)
- Q1. Tell me something about yourself
- Q2. If comfortable with night shifts
Get interview-ready with Top Tata Communications Transformation Services Interview Questions
I applied via AmbitionBox and was interviewed before Sep 2021. There were 2 interview rounds.
(4 Questions)
- Q1. How does MICROWAVE WORKS/ WHAT INFO NEEDED TO SETUP LINKS/ FACTORS WHICH EFFECT PERFORMANCE/ WHAT IS INTERFERENCE AND HOW TO NEGLECT IT
- Ans.
Microwave works by emitting electromagnetic waves that heat up food. To set up links, you need to know the frequency and bandwidth. Interference can be caused by other electronic devices or physical obstacles.
Microwave ovens emit electromagnetic waves that cause water molecules in food to vibrate and generate heat
To set up links, you need to know the frequency and bandwidth of the microwave signal
Factors that affect pe...
- Q2. WHAT IS BB6630/5216/DUS/DUG/DUW?
- Ans.
BB6630/5216/DUS/DUG/DUW is not a known term or acronym in the customer service industry.
This term is not related to customer service or any common industry.
It may be a product code or internal reference within a specific company.
Without more context, it is impossible to provide a specific answer.
It is important to ask for clarification or additional information when faced with unfamiliar terms.
- Q3. Connectivity FROM BBU TO ANTENNA
- Ans.
Connectivity from BBU to antenna is established through a coaxial cable.
BBU (Baseband Unit) is connected to the antenna through a coaxial cable.
The coaxial cable carries the radio frequency signals from the BBU to the antenna.
The type and length of the coaxial cable used depends on the distance between the BBU and the antenna.
The quality of the coaxial cable used affects the signal strength and overall performance of t...
- Q4. TDD/FDD, GPS, 3G/2G/4G DIFFERENCE
(3 Questions)
- Q1. Tell us about Your hobbies
- Q2. One achievement/ one Mistake that changed your life
- Q3. Why we should hire you
Interview Preparation Tips
I applied via Walk-in and was interviewed before Jan 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. IP, IPVPN, Routers, Switches, Mobile Network, Fiber Optic cable, Maintenance and Configurations of Network
Interview Preparation Tips
2. Spoken English is very important
3. Study deeply about OSI Layers(Very important)
You are good to go ?
Top trending discussions
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Customer Service Executive Interview Questions & Answers
ACT Fibernet
Anonymous
posted on 29 Apr 2024
Selected
I applied via Referral and was interviewed before Apr 2023. There were 3 interview rounds.
(1 Question)
- Q1. Why you left your last job?
(1 Question)
- Q1. What you have done last days?
(1 Question)
- Q1. How can you manage irate customers?
- Ans.
I can manage irate customers by staying calm, actively listening, empathizing, apologizing, offering solutions, and seeking help if needed.
Stay calm and composed to defuse the situation
Listen actively to understand the customer's concerns
Empathize with the customer's frustration
Apologize sincerely for any inconvenience caused
Offer solutions or alternatives to address the issue
Seek help from a supervisor or manager if n
Customer Service Executive Interview Questions & Answers
Tata Communications
Anonymous
posted on 29 Jan 2023
Selected
I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.
(3 Questions)
- Q1. What is ospf,and how to work.
- Ans.
OSPF is a routing protocol used in computer networks to determine the best path for data to travel.
OSPF stands for Open Shortest Path First.
It is a link-state routing protocol.
It uses Dijkstra's algorithm to calculate the shortest path.
OSPF routers exchange information about their connected links to build a topology map of the network.
This allows the routers to determine the best path for data to travel.
OSPF is commonl...
- Q2. Defrence between BGP and ISIS protocol
- Ans.
BGP and ISIS are routing protocols used in computer networks.
BGP is used for routing between different autonomous systems while ISIS is used for routing within a single autonomous system.
BGP uses path vector protocol while ISIS uses link-state protocol.
BGP is more scalable and complex than ISIS.
BGP is used in the internet while ISIS is used in enterprise networks.
BGP supports both IPv4 and IPv6 while ISIS only supports
- Q3. Please study RIP,RR, classless and class full, HSRP, access list VLAN EIGRP.
Interview Preparation Tips
CCNA CCNP.
Skills evaluated in this interview
Customer Service Executive Interview Questions & Answers
Vodafone Idea
Anonymous
posted on 31 Oct 2021
I applied via Walk-in and was interviewed before Oct 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Intro,read paragraph an converte into Hindi,what is customer service,what is sale
Interview Preparation Tips
Tata Communications Transformation Services Interview FAQs
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Tata Communications Transformation Services Interviews By Designations
- Tata Communications Transformation Services Customer Service Executive Interview Questions
- Tata Communications Transformation Services Junior Customer Service Executive Interview Questions
- Tata Communications Transformation Services Network Engineer Interview Questions
- Tata Communications Transformation Services NOC Engineer Interview Questions
- Tata Communications Transformation Services Senior Customer Service Executive Interview Questions
- Tata Communications Transformation Services Assistant Manager Interview Questions
- Tata Communications Transformation Services Associate Engineer Interview Questions
- Tata Communications Transformation Services Executive Interview Questions
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Tata Communications Transformation Services Customer Service Executive Interview Process
based on 6 interviews
3 Interview rounds
- Resume Shortlist Round
- HR Round - 1
- HR Round - 2
Customer Service Executive Interview Questions from Similar Companies
Tata Communications Transformation Services Customer Service Executive Reviews and Ratings
based on 84 reviews
Rating in categories
|
Customer Service Executive
584
salaries
|  ₹2.5 L/yr - ₹6 L/yr |
|
Network Engineer
565
salaries
| ₹1.8 L/yr - ₹9 L/yr |
|
Assistant Manager
475
salaries
| ₹6.3 L/yr - ₹13.7 L/yr |
|
Senior Customer Service Executive
378
salaries
| ₹4.5 L/yr - ₹8.5 L/yr |
|
Junior Customer Service Executive
298
salaries
| ₹2.3 L/yr - ₹4.4 L/yr |
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