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Tata Communications Transformation Services Senior Customer Service Executive Interview Questions and Answers

Updated 17 Feb 2025

Tata Communications Transformation Services Senior Customer Service Executive Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Background details
Round 2 - Technical 

(1 Question)

  • Q1. Technical questions based on ur experiences
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. Asked multiple technical questions related to MW domain
Round 2 - HR 

(1 Question)

  • Q1. Only salary and notice period discussion

Senior Customer Service Executive Interview Questions Asked at Other Companies

Q1. What is you are quaficantion ? What is You are habits? What is yo ... read more
asked in Startek
Q2. if customer start abusing you. How will you handle him?
Q3. What is ur quaficantion? What is you are age ? What is you are co ... read more
Q4. What is ur quaficantion? What is you are age Writers? What is u r ... read more
Q5. What is u r quaficantion? what is you are age ? What is you are c ... read more

I applied via Naukri.com and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What is bgp and it's attributes
  • Ans. 

    BGP stands for Border Gateway Protocol. It is a routing protocol used to exchange routing information between different networks.

    • BGP is used to connect different autonomous systems (AS) on the internet.

    • It uses path vector routing to determine the best path for data to travel between networks.

    • BGP has several attributes that determine the path selection, including AS path, next hop, local preference, and weight.

    • AS path i...

  • Answered by AI
  • Q2. What is voip
  • Ans. 

    VoIP stands for Voice over Internet Protocol, which is a technology that allows voice communication over the internet.

    • VoIP converts analog voice signals into digital data packets that can be transmitted over the internet.

    • It is a cost-effective alternative to traditional phone systems.

    • Examples of VoIP services include Skype, WhatsApp, and Zoom.

    • VoIP can be used for voice calls, video calls, and messaging.

    • It requires a st...

  • Answered by AI
  • Q3. What is sip protocol
  • Ans. 

    SIP (Session Initiation Protocol) is a signaling protocol used for initiating, maintaining, modifying and terminating real-time sessions that involve video, voice, messaging and other communications applications and services between two or more endpoints on IP networks.

    • SIP is used for initiating, maintaining, modifying and terminating real-time sessions

    • It is a signaling protocol

    • It is used for communication between two ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Read about ip(bgp, ospf) and voip

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About FTTx planning overview, SpatialNET, Drop cable Dirtribution cable difference, Ratio for DC.

Interview Preparation Tips

Interview preparation tips for other job seekers - Was good experience there basic requirement was good english as the client is of Canada and planning knowledge.

Tata Communications Transformation Services interview questions for designations

 Customer Service Executive

 (7)

 Junior Customer Service Executive

 (5)

 Customer Executive

 (1)

 Service Assurance Executive

 (1)

 Senior Executive

 (1)

 Customer Support Associate

 (1)

 Senior Executive Operations

 (1)

 Service Engineer

 (1)

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Personal questions related to past experience for the employer and also asked the process query that I worked for...so it was very simple the brand HCL seems to be very tough but believe me it was very sim...

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be very strong and also keep your self confident as you are really looking forward to a good carriers scope..

I applied via Walk-in and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Regarding toe the previous experience, strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold be confident in your words
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - Case Study 

About company products

Round 2 - One-on-one 

(2 Questions)

  • Q1. Personal interview
  • Q2. Education and experience
Round 3 - Technical 

(2 Questions)

  • Q1. About technical qualification
  • Q2. Product knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Good advice to the new people
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Feb 2023. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell us about yourself, yesterday day schedule
Round 2 - Aptitude Test 

Fill in the blanks,speaking and listening ability

Round 3 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself,past experience
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Self introduction, your previous experience and why did you left the previous organization
Round 3 - Technical 

(1 Question)

  • Q1. Technical questions on basic computers and some questions on customer services

Interview Preparation Tips

Interview preparation tips for other job seekers - Be fluent in english dont give any pauses in the middle

I applied via Naukri.com and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduce yourself and the experience you have.
Round 3 - One-on-one 

(1 Question)

  • Q1. Introduce yourself and tell me about the experience and then question on the given answers.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and read the resume properly, questions will be put up from that only. It was normal and easy.

Tata Communications Transformation Services Interview FAQs

How many rounds are there in Tata Communications Transformation Services Senior Customer Service Executive interview?
Tata Communications Transformation Services interview process usually has 2 rounds. The most common rounds in the Tata Communications Transformation Services interview process are HR, Technical and One-on-one Round.
What are the top questions asked in Tata Communications Transformation Services Senior Customer Service Executive interview?

Some of the top questions asked at the Tata Communications Transformation Services Senior Customer Service Executive interview -

  1. What is bgp and it's attribu...read more
  2. What is v...read more
  3. What is sip proto...read more

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Tata Communications Transformation Services Senior Customer Service Executive Interview Process

based on 2 interviews

1 Interview rounds

  • HR Round
View more

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78% more than the average Senior Customer Service Executive Salary in India
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Tata Communications Transformation Services Senior Customer Service Executive Reviews and Ratings

based on 59 reviews

4.0/5

Rating in categories

3.7

Skill development

3.9

Work-life balance

3.5

Salary

4.0

Job security

3.8

Company culture

3.5

Promotions

3.7

Work satisfaction

Explore 59 Reviews and Ratings
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