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Tata Communications Transformation Services Senior Customer Service Executive Interview Questions and Answers

Updated 17 Feb 2025

Tata Communications Transformation Services Senior Customer Service Executive Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Background details
Round 2 - Technical 

(1 Question)

  • Q1. Technical questions based on ur experiences
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Feb 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. Asked multiple technical questions related to MW domain
Round 2 - HR 

(1 Question)

  • Q1. Only salary and notice period discussion

Senior Customer Service Executive Interview Questions Asked at Other Companies

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Q4. What is ur quaficantion? What is you are age Writers? What is u r ... read more
Q5. What is u r quaficantion? what is you are age ? What is you are c ... read more

I applied via Naukri.com and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What is bgp and it's attributes
  • Ans. 

    BGP stands for Border Gateway Protocol. It is a routing protocol used to exchange routing information between different networks.

    • BGP is used to connect different autonomous systems (AS) on the internet.

    • It uses path vector routing to determine the best path for data to travel between networks.

    • BGP has several attributes that determine the path selection, including AS path, next hop, local preference, and weight.

    • AS path i...

  • Answered by AI
  • Q2. What is voip
  • Ans. 

    VoIP stands for Voice over Internet Protocol, which is a technology that allows voice communication over the internet.

    • VoIP converts analog voice signals into digital data packets that can be transmitted over the internet.

    • It is a cost-effective alternative to traditional phone systems.

    • Examples of VoIP services include Skype, WhatsApp, and Zoom.

    • VoIP can be used for voice calls, video calls, and messaging.

    • It requires a st...

  • Answered by AI
  • Q3. What is sip protocol
  • Ans. 

    SIP (Session Initiation Protocol) is a signaling protocol used for initiating, maintaining, modifying and terminating real-time sessions that involve video, voice, messaging and other communications applications and services between two or more endpoints on IP networks.

    • SIP is used for initiating, maintaining, modifying and terminating real-time sessions

    • It is a signaling protocol

    • It is used for communication between two ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Read about ip(bgp, ospf) and voip

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About FTTx planning overview, SpatialNET, Drop cable Dirtribution cable difference, Ratio for DC.

Interview Preparation Tips

Interview preparation tips for other job seekers - Was good experience there basic requirement was good english as the client is of Canada and planning knowledge.

Tata Communications Transformation Services interview questions for designations

 Customer Service Executive

 (7)

 Junior Customer Service Executive

 (5)

 Customer Executive

 (2)

 Customer Support Executive

 (1)

 Service Assurance Executive

 (1)

 Senior Executive

 (1)

 Customer Support Associate

 (1)

 Senior Executive Operations

 (1)

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2023. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. 4g interfaces and nodes

I applied via Approached by Company and was interviewed in Nov 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Round 1 was easy related to job profile and our work experience.
  • Q2. Prépared on Résumé détails.
Round 2 - Technical 

(2 Questions)

  • Q1. About certifications which we have done in the company.
  • Q2. More technical questions, but not so hard. Read all about certifications.

Interview Preparation Tips

Topics to prepare for Tata Communications Senior Customer Service Executive interview:
  • Prepare technical background
  • Networking fundamental
  • Certification
  • Responsiveness
Interview preparation tips for other job seekers - Intermediate and easy to crack the interview after preparation.

I applied via Naukri.com and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Questions based on CCNA,
Round 3 - HR 

(2 Questions)

  • Q1. Discuss policy, benefits, salary and work life balance
  • Q2. Normal discussion and print screen session

Interview Preparation Tips

Interview preparation tips for other job seekers - If your interview is for TCTS project, gather information and study on them. You have to solid understanding of network architecture, protocols and troubleshooting.

I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell m about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - Negotiation required and we aware they take third party role

I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Retail industry experience
  • Ans. 

    Yes

    • I have 3 years of experience working in the retail industry

    • During my time in the retail industry, I have gained extensive knowledge of customer service practices and strategies

    • I have successfully resolved customer complaints and inquiries, ensuring customer satisfaction

    • I am familiar with point-of-sale systems and have experience handling cash transactions

    • I have received positive feedback from customers for my excell

  • Answered by AI
  • Q2. Customer Interaction
  • Q3. Local Language
  • Q4. Computer knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Fresher will get good experience on TPP

I applied via Walk-in and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro,read paragraph an converte into Hindi,what is customer service,what is sale

Interview Preparation Tips

Interview preparation tips for other job seekers - Read this all and be confident

Tata Communications Transformation Services Interview FAQs

How many rounds are there in Tata Communications Transformation Services Senior Customer Service Executive interview?
Tata Communications Transformation Services interview process usually has 2 rounds. The most common rounds in the Tata Communications Transformation Services interview process are HR, Technical and One-on-one Round.
What are the top questions asked in Tata Communications Transformation Services Senior Customer Service Executive interview?

Some of the top questions asked at the Tata Communications Transformation Services Senior Customer Service Executive interview -

  1. What is bgp and it's attribu...read more
  2. What is v...read more
  3. What is sip proto...read more

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Tata Communications Transformation Services Senior Customer Service Executive Interview Process

based on 2 interviews

1 Interview rounds

  • HR Round
View more

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78% more than the average Senior Customer Service Executive Salary in India
View more details

Tata Communications Transformation Services Senior Customer Service Executive Reviews and Ratings

based on 60 reviews

4.0/5

Rating in categories

3.7

Skill development

3.9

Work-life balance

3.6

Salary

4.1

Job security

3.8

Company culture

3.5

Promotions

3.8

Work satisfaction

Explore 60 Reviews and Ratings
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