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I was interviewed before Feb 2024.
I applied via Naukri.com and was interviewed in Jul 2021. There were 3 interview rounds.
BGP stands for Border Gateway Protocol. It is a routing protocol used to exchange routing information between different networks.
BGP is used to connect different autonomous systems (AS) on the internet.
It uses path vector routing to determine the best path for data to travel between networks.
BGP has several attributes that determine the path selection, including AS path, next hop, local preference, and weight.
AS path i...
VoIP stands for Voice over Internet Protocol, which is a technology that allows voice communication over the internet.
VoIP converts analog voice signals into digital data packets that can be transmitted over the internet.
It is a cost-effective alternative to traditional phone systems.
Examples of VoIP services include Skype, WhatsApp, and Zoom.
VoIP can be used for voice calls, video calls, and messaging.
It requires a st...
SIP (Session Initiation Protocol) is a signaling protocol used for initiating, maintaining, modifying and terminating real-time sessions that involve video, voice, messaging and other communications applications and services between two or more endpoints on IP networks.
SIP is used for initiating, maintaining, modifying and terminating real-time sessions
It is a signaling protocol
It is used for communication between two ...
I applied via Naukri.com and was interviewed in Jun 2021. There were 3 interview rounds.
Tata Communications Transformation Services interview questions for designations
Top trending discussions
posted on 21 May 2022
I applied via Approached by Company and was interviewed in Nov 2021. There were 2 interview rounds.
posted on 27 Jan 2025
One hour filling in certain details, attending questionnaires and solving puzzles.
Listening to computer generated customer scenarios and answering on the computer.
posted on 29 Apr 2024
I applied via Referral and was interviewed before Apr 2023. There were 3 interview rounds.
I can manage irate customers by staying calm, actively listening, empathizing, apologizing, offering solutions, and seeking help if needed.
Stay calm and composed to defuse the situation
Listen actively to understand the customer's concerns
Empathize with the customer's frustration
Apologize sincerely for any inconvenience caused
Offer solutions or alternatives to address the issue
Seek help from a supervisor or manager if n
I applied via Referral and was interviewed in Jun 2021. There were 3 interview rounds.
I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 3 interview rounds.
I would listen to their concerns, empathize with their situation, apologize for any inconvenience caused, and offer a solution to their problem.
Remain calm and professional
Listen actively to the customer's complaint
Empathize with their situation and apologize for any inconvenience caused
Offer a solution to their problem, and if necessary, escalate the issue to a supervisor
Follow up with the customer to ensure their iss
based on 2 interviews
1 Interview rounds
based on 58 reviews
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Customer Service Executive
583
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| ₹2.8 L/yr - ₹6 L/yr |
Network Engineer
564
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| ₹1.8 L/yr - ₹9 L/yr |
Assistant Manager
475
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| ₹6.3 L/yr - ₹13.7 L/yr |
Senior Customer Service Executive
379
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| ₹4.5 L/yr - ₹8.5 L/yr |
Junior Customer Service Executive
295
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| ₹2.3 L/yr - ₹4.4 L/yr |
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