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Tata Communications Transformation Services Senior Customer Service Executive Interview Questions and Answers

Updated 17 Feb 2025

Tata Communications Transformation Services Senior Customer Service Executive Interview Experiences

4 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. Asked multiple technical questions related to MW domain
Round 2 - HR 

(1 Question)

  • Q1. Only salary and notice period discussion
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Background details
Round 2 - Technical 

(1 Question)

  • Q1. Technical questions based on ur experiences

Senior Customer Service Executive Interview Questions Asked at Other Companies

Q1. What is you are quaficantion ? What is You are habits? What is yo ... read more
asked in Startek
Q2. if customer start abusing you. How will you handle him?
Q3. What is ur quaficantion? What is you are age ? What is you are co ... read more
Q4. What is ur quaficantion? What is you are age Writers? What is u r ... read more
Q5. What is u r quaficantion? what is you are age ? What is you are c ... read more

I applied via Naukri.com and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. What is bgp and it's attributes
  • Ans. 

    BGP stands for Border Gateway Protocol. It is a routing protocol used to exchange routing information between different networks.

    • BGP is used to connect different autonomous systems (AS) on the internet.

    • It uses path vector routing to determine the best path for data to travel between networks.

    • BGP has several attributes that determine the path selection, including AS path, next hop, local preference, and weight.

    • AS path i...

  • Answered by AI
  • Q2. What is voip
  • Ans. 

    VoIP stands for Voice over Internet Protocol, which is a technology that allows voice communication over the internet.

    • VoIP converts analog voice signals into digital data packets that can be transmitted over the internet.

    • It is a cost-effective alternative to traditional phone systems.

    • Examples of VoIP services include Skype, WhatsApp, and Zoom.

    • VoIP can be used for voice calls, video calls, and messaging.

    • It requires a st...

  • Answered by AI
  • Q3. What is sip protocol
  • Ans. 

    SIP (Session Initiation Protocol) is a signaling protocol used for initiating, maintaining, modifying and terminating real-time sessions that involve video, voice, messaging and other communications applications and services between two or more endpoints on IP networks.

    • SIP is used for initiating, maintaining, modifying and terminating real-time sessions

    • It is a signaling protocol

    • It is used for communication between two ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Read about ip(bgp, ospf) and voip

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About FTTx planning overview, SpatialNET, Drop cable Dirtribution cable difference, Ratio for DC.

Interview Preparation Tips

Interview preparation tips for other job seekers - Was good experience there basic requirement was good english as the client is of Canada and planning knowledge.

Tata Communications Transformation Services interview questions for designations

 Customer Service Executive

 (7)

 Junior Customer Service Executive

 (5)

 Customer Executive

 (1)

 Service Assurance Executive

 (1)

 Senior Executive

 (1)

 Customer Support Associate

 (1)

 Senior Executive Operations

 (1)

 Service Engineer

 (1)

Interview questions from similar companies

I applied via Approached by Company and was interviewed in Nov 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Round 1 was easy related to job profile and our work experience.
  • Q2. Prépared on Résumé détails.
Round 2 - Technical 

(2 Questions)

  • Q1. About certifications which we have done in the company.
  • Q2. More technical questions, but not so hard. Read all about certifications.

Interview Preparation Tips

Topics to prepare for Tata Communications Senior Customer Service Executive interview:
  • Prepare technical background
  • Networking fundamental
  • Certification
  • Responsiveness
Interview preparation tips for other job seekers - Intermediate and easy to crack the interview after preparation.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected
Round 1 - Aptitude Test 

One hour filling in certain details, attending questionnaires and solving puzzles.

Round 2 - HR 

(1 Question)

  • Q1. HR general questions pn current role and scenario based queries.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Phone interview
  • Q2. Basic inquiry about your customer service experience in the past.
Round 2 - Aptitude Test 

Listening to computer generated customer scenarios and answering on the computer.

Round 3 - One-on-one 

(1 Question)

  • Q1. General behavioral questions such as tell me about a time you had an angry customer and how you handled it.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for scenarios that you could encounter when dealing with the public over the phone, from angry, frustrated, delinquent bills, and selling.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Why you left your last job?
Round 2 - HR 

(1 Question)

  • Q1. What you have done last days?
Round 3 - Behavioral 

(1 Question)

  • Q1. How can you manage irate customers?
  • Ans. 

    I can manage irate customers by staying calm, actively listening, empathizing, apologizing, offering solutions, and seeking help if needed.

    • Stay calm and composed to defuse the situation

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's frustration

    • Apologize sincerely for any inconvenience caused

    • Offer solutions or alternatives to address the issue

    • Seek help from a supervisor or manager if n

  • Answered by AI

I applied via Referral and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. How you know that job
  • Q2. What do you expect
  • Q3. No expectations but I want expect mobe

Interview Preparation Tips

Interview preparation tips for other job seekers - No advice for my side be strong at any time

I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Some grammmr and vocabulary test
Round 3 - interview 

(2 Questions)

  • Q1. How would you handle angry customer?
  • Ans. 

    I would listen to their concerns, empathize with their situation, apologize for any inconvenience caused, and offer a solution to their problem.

    • Remain calm and professional

    • Listen actively to the customer's complaint

    • Empathize with their situation and apologize for any inconvenience caused

    • Offer a solution to their problem, and if necessary, escalate the issue to a supervisor

    • Follow up with the customer to ensure their iss

  • Answered by AI
  • Q2. Why do you want to work here?

Interview Preparation Tips

Interview preparation tips for other job seekers - easy interview, they are just looking for your english language skills

Tata Communications Transformation Services Interview FAQs

How many rounds are there in Tata Communications Transformation Services Senior Customer Service Executive interview?
Tata Communications Transformation Services interview process usually has 2 rounds. The most common rounds in the Tata Communications Transformation Services interview process are HR, Technical and One-on-one Round.
What are the top questions asked in Tata Communications Transformation Services Senior Customer Service Executive interview?

Some of the top questions asked at the Tata Communications Transformation Services Senior Customer Service Executive interview -

  1. What is bgp and it's attribu...read more
  2. What is v...read more
  3. What is sip proto...read more

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Tata Communications Transformation Services Senior Customer Service Executive Interview Process

based on 2 interviews

1 Interview rounds

  • HR Round
View more

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79% more than the average Senior Customer Service Executive Salary in India
View more details

Tata Communications Transformation Services Senior Customer Service Executive Reviews and Ratings

based on 58 reviews

3.9/5

Rating in categories

3.7

Skill development

3.9

Work-life balance

3.5

Salary

4.0

Job security

3.7

Company culture

3.5

Promotions

3.7

Work satisfaction

Explore 58 Reviews and Ratings
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