8 Tata Communications Senior Customer Service Executive Interview Questions & Answers | Complete Prep Guide 2025

Tata Communications Senior Customer Service Executive Interview Experiences

3 interviews found

Senior Customer Service Executive Interview Questions & Answers

Anonymous

posted on 21 May 2022

I applied via Approached by Company and was interviewed in Nov 2021. There were 2 interview rounds.

Round 1 - One-on-one

(2 Questions)

Q1. Round 1 was easy related to job profile and our work experience.

Add your answer

Q2. Prépared on Résumé détails.

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Round 2 - Technical

(2 Questions)

Q1. About certifications which we have done in the company.

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Q2. More technical questions, but not so hard. Read all about certifications.

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Interview Preparation Tips

Topics to prepare for Tata Communications Senior Customer Service Executive interview:

Prepare technical background
Networking fundamental
Certification
Responsiveness

Interview preparation tips for other job seekers - Intermediate and easy to crack the interview after preparation.

Senior Customer Service Executive Interview Questions & Answers

Anonymous

posted on 30 Aug 2022

I applied via Naukri.com and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Technical

(1 Question)

Q1. Questions based on CCNA,

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Round 3 - HR

(2 Questions)

Q1. Discuss policy, benefits, salary and work life balance

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Q2. Normal discussion and print screen session

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Interview Preparation Tips

Interview preparation tips for other job seekers - If your interview is for TCTS project, gather information and study on them. You have to solid understanding of network architecture, protocols and troubleshooting.

Senior Customer Service Executive Interview Questions & Answers

Anonymous

posted on 29 Jan 2024

Interview experience

Average

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed before Jan 2023. There was 1 interview round.

Round 1 - Technical

(1 Question)

Q1. 4g interfaces and nodes

Add your answer

Senior Customer Service Executive Jobs at Tata Communications

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Sr Customer Service Executive - Platform Planning & Network Design

Chennai

4-6 Yrs

₹ 3-5 LPA

Sr Customer Service Executive

Pune

4-7 Yrs

₹ 3-5 LPA

Top trending discussions

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Interview Tips & Stories

I have been shortlisted for an interview at Bloomberg for the investment / real estate reporter role. How can I prepare for the interview? What all do I need to keep in mind for my prep? Please help, I am very nervous! Thank you

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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

HCLTech

Anonymous

posted on 23 Dec 2021

I applied via Walk-in and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire

2 Questions

Q1. Tell me about yourself

Add your answer

Q2. How did you spend yesterday/weekend?

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Interview Preparation Tips

Interview preparation tips for other job seekers - You must have good communication skills mainly english language . The interview is to assess whether a candidate can speak english without making any grammatical error.

Customer Service Executive Interview Questions & Answers

Wipro

Anonymous

posted on 15 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. Why do you want us to hire you?

Ans. It is a renowned company. Working for you would give me the opportunity to build upon my experience and skills in communication & sales as part of what I know would be a really inspiring and rewarding environment, based upon what I’ve heard about your company.

Answered Anonymously

Add your answer

Interview Preparation Tips

Topics to prepare for Wipro Customer Service Executive interview:

Google search

Interview preparation tips for other job seekers - If you want to impress your interviewer & get the job.

1. Share some fun facts & showcase your personality while introducing yourself.

2. Then focus on how you can help the company & how the company can help you in building your career.

3. Be negotiable” to demonstrate your flexibility in terms of salary.

4. Make sure the position aligns with your long-term goals.

All the best!

Customer Service Executive Interview Questions & Answers

Wipro

Anonymous

posted on 10 Apr 2022

I applied via Recruitment Consulltant and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR

(10 Questions)

Q1. What are your salary expectations?

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Q2. What is your family background?

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Q3. Share details of your previous job.

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Q4. Why should we hire you?

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Q5. Why are you looking for a change?

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Q6. Where do you see yourself in 5 years?

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Q7. What are your strengths and weaknesses?

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Q8. Tell me about yourself.

Add your answer

Q9. Why do you think that you are fit for this job that you have applied for?

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Q10. Would you be able to keep speaking to our customers just like you speak to your friends for long hours without getting tired?

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Interview Preparation Tips

Topics to prepare for Wipro Customer Service Executive interview:

Personality Development
Communication Skills
Fluent English Speaking
Computer Basics

Interview preparation tips for other job seekers - After the 1st round of my interview, I had to wait for a long time before getting to know the outcome of my 1st round. It was almost the entire day that I sat at the reception skipping lunch just waiting for what`s next. 1st round was at 9am & I was responded with the next move at around 4pm,which kind of sounds like a long time but the thing to be noted is that not everybody held onto with me for their response...Rather we were just 3 members out of 8 who were patient enough to hold onto & we all 3 got selected at the end of the day.

So, my suggestion is that some good companies might check on your patience levels by making you wait for long hours at the interview itself but don`t run away saying that it`s taking too long.. Be cool & patient so that the popular saying "Patience Pays" would come to pass in your job hunt.

Customer Service Executive Interview Questions & Answers

Wipro

Anonymous

posted on 15 Dec 2020

Interview Questionnaire

1 Question

Q1. Reading credit card quires.

Add your answer

Customer Service Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 10 Sep 2020

Interview Questionnaire

4 Questions

Q1. Tell me one bad things about company

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Q2. Which one thing u noticed about company's in ur entire experience

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Q3. What if company promoted you but not the salary ...will u continue or change the organisation

Ans.

I would consider various factors before making a decision, such as career growth opportunities, job satisfaction, and overall benefits.

Consider the potential for career growth within the company
Evaluate job satisfaction and overall benefits offered by the company
Assess the current job market and potential opportunities in other organizations
Negotiate with the company for a salary increase if necessary

Answered by AI

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Q4. Which quality make you to join our organization

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Interview Preparation Tips

Interview preparation tips for other job seekers - Just be calm ...talk only if required ... Do not say bad things about last organisation.. never hurry or try to smart with interviewer. Even u don't know answer be frank and positive rather then go wrong ... Always keep smile and don't shake ur body during interview ... no hand movement .. and I'm more imp thing to remember whenever ur interviewer asked u do u have any question so just replied with good smile and say how soon I can join .

Customer Service Executive Interview Questions & Answers

Wipro

Anonymous

posted on 9 Jun 2021

Interview Questionnaire

1 Question

Q1. About our self or if u have NY process knoweledge

Add your answer

Customer Service Executive Interview Questions & Answers

Bharti Airtel

Anonymous

posted on 16 Jul 2021

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire

4 Questions

Q1. Firstly, I joined the group discussion and it was the first round of my interview. Then there the HR asked to us on a topic ( irrespective to the job, miscellaneous). In my case we had to spoken on polluti...

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Q2. Q. Why do you want to join our company?

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Q3. Q. What are your strength?

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Q4. How would you handle the customer?

Ans.

I would handle the customer by actively listening to their concerns, empathizing with their situation, and providing a prompt and satisfactory resolution.

Listen attentively to the customer's issue
Show empathy and understanding towards their situation
Ask clarifying questions to gather more information
Offer a solution or alternative options
Ensure the customer is satisfied with the resolution
Follow up to ensure the issue

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, talk to HR with proper eye contact

Tata Communications Interview FAQs

How many rounds are there in Tata Communications Senior Customer Service Executive interview?

Tata Communications interview process usually has 2 rounds. The most common rounds in the Tata Communications interview process are Technical, One-on-one Round and Resume Shortlist.

How to prepare for Tata Communications Senior Customer Service Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tata Communications. The most common topics and skills that interviewers at Tata Communications expect are Operations, Networking, Troubleshooting, Network operations and Telecom.

What are the top questions asked in Tata Communications Senior Customer Service Executive interview?

Some of the top questions asked at the Tata Communications Senior Customer Service Executive interview -

More technical questions, but not so hard. Read all about certificatio...read more
Normal discussion and print screen sess...read more
Questions based on CC...read more

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Tata Communications Senior Customer Service Executive Salary

based on 367 salaries

₹4 L/yr - ₹8.8 L/yr

82% more than the average Senior Customer Service Executive Salary in India

View more details

Senior Customer Service Executive Jobs at Tata Communications

Sr Customer Service Executive - Platform Planning & Network Design

Chennai

4-6 Yrs

₹ 3-5 LPA

Sr Customer Service Executive

Pune

4-7 Yrs

₹ 3-5 LPA

Explore more jobs

Tata Communications Salaries in India

Network Engineer 1.7k salaries	₹0 L/yr - ₹0 L/yr
Assistant Manager 1.3k salaries	₹0 L/yr - ₹0 L/yr
Customer Service Executive 933 salaries	₹0 L/yr - ₹0 L/yr
Associate Engineer 840 salaries	₹0 L/yr - ₹0 L/yr
Manager 764 salaries	₹0 L/yr - ₹0 L/yr