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Tata Communications Senior Customer Service Executive Interview Questions and Answers

Updated 29 Jan 2024

Tata Communications Senior Customer Service Executive Interview Experiences

3 interviews found

Senior Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 21 May 2022

I applied via Approached by Company and was interviewed in Nov 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Round 1 was easy related to job profile and our work experience.
    • Add your answer
  • Q2. Prépared on Résumé détails.
    • Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. About certifications which we have done in the company.
    • Add your answer
  • Q2. More technical questions, but not so hard. Read all about certifications.
    • Add your answer

Interview Preparation Tips

Topics to prepare for Tata Communications Senior Customer Service Executive interview:
  • Prepare technical background
  • Networking fundamental
  • Certification
  • Responsiveness
Interview preparation tips for other job seekers - Intermediate and easy to crack the interview after preparation.

Senior Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 30 Aug 2022

I applied via Naukri.com and was interviewed in Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Questions based on CCNA,
    • Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. Discuss policy, benefits, salary and work life balance
    • Add your answer
  • Q2. Normal discussion and print screen session
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If your interview is for TCTS project, gather information and study on them. You have to solid understanding of network architecture, protocols and troubleshooting.

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Senior Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 29 Jan 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2023. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. 4g interfaces and nodes
    • Add your answer

Top trending discussions

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Interview Tips & Stories
2w
mrstorm
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works at
Wipro
90 days notice period
"Hi everyone, I have a 90-day notice period and actively seeking new job opportunities. However, I haven't received any interview calls yet due to this notice period. I would appreciate any advice on how to navigate this situation. Additionally, if I update my profile to indicate that I am serving my notice period (even though I’m not), how should I handle questions regarding this during interviews? Any guidance or referrals would be greatly appreciated.I am looking for opportunities in ad tech field now.Thank you!"
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Tata Communications Transformation Services user image Anonymous

posted on 29 Jan 2021

I applied via Walk-in and was interviewed before Jan 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. IP, IPVPN, Routers, Switches, Mobile Network, Fiber Optic cable, Maintenance and Configurations of Network
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Be Well Dressed
2. Spoken English is very important
3. Study deeply about OSI Layers(Very important)

You are good to go ?

Customer Service Executive Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 30 Jun 2022

I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell m about your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Negotiation required and we aware they take third party role

Customer Service Executive Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 14 May 2021

I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Retail industry experience
  • Ans. 

    Yes

    • I have 3 years of experience working in the retail industry

    • During my time in the retail industry, I have gained extensive knowledge of customer service practices and strategies

    • I have successfully resolved customer complaints and inquiries, ensuring customer satisfaction

    • I am familiar with point-of-sale systems and have experience handling cash transactions

    • I have received positive feedback from customers for my excell

    • Answered by AI
    View 1 more answer
  • Q2. Customer Interaction
    • Add your answer
  • Q3. Local Language
    • Add your answer
  • Q4. Computer knowledge
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Fresher will get good experience on TPP

Customer Service Executive Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 31 Oct 2021

I applied via Walk-in and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro,read paragraph an converte into Hindi,what is customer service,what is sale
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Read this all and be confident

Customer Service Executive Interview Questions & Answers

Bharti Airtel user image Anonymous

posted on 5 Mar 2021

I applied via Recruitment Consultant and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What pay you want to work with us and how long will you stay?
    • View 8 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - They will ask you to translate some English lines in Hindi, just dont feel scared or dont get nervous. Just feel confident and translate it in Hindi.

Customer Service Executive Interview Questions & Answers

Bharti Airtel user image Anonymous

posted on 16 Jul 2021

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Firstly, I joined the group discussion and it was the first round of my interview. Then there the HR asked to us on a topic ( irrespective to the job, miscellaneous). In my case we had to spoken on polluti...
    • View 1 more answer
  • Q2. Q. Why do you want to join our company?
    • View 1 more answer
  • Q3. Q. What are your strength?
    • View 1 more answer
  • Q4. How would you handle the customer?
  • Ans. 

    I would handle the customer by actively listening to their concerns, empathizing with their situation, and providing a prompt and satisfactory resolution.

    • Listen attentively to the customer's issue

    • Show empathy and understanding towards their situation

    • Ask clarifying questions to gather more information

    • Offer a solution or alternative options

    • Ensure the customer is satisfied with the resolution

    • Follow up to ensure the issue

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, talk to HR with proper eye contact

Customer Service Executive Interview Questions & Answers

Tata Communications Transformation Services user image Anonymous

posted on 8 Jul 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Alcatel Mux configuration Alcatel Mux Alarm Alcatel ISA card configuration Alcatel ISA card capacity Alcatel Alarm troubleshooting
    • Add your answer
  • Q2. Alcatel Alarm rectification
    • Add your answer
Round 3 - Aptitude Test 

Objective type question
Repeat type question
Unseen passage type question

Interview Preparation Tips

Interview preparation tips for other job seekers - No
More about working at Tata Communications
golden leaf award

#23 Best Large Company - 2021

golden leaf award

Tata Communications Interview FAQs

How many rounds are there in Tata Communications Senior Customer Service Executive interview?
Tata Communications interview process usually has 2 rounds. The most common rounds in the Tata Communications interview process are Technical, One-on-one Round and Resume Shortlist.
How to prepare for Tata Communications Senior Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tata Communications. The most common topics and skills that interviewers at Tata Communications expect are Operations, Networking, Troubleshooting, Network operations and Telecom.
What are the top questions asked in Tata Communications Senior Customer Service Executive interview?

Some of the top questions asked at the Tata Communications Senior Customer Service Executive interview -

  1. More technical questions, but not so hard. Read all about certificatio...read more
  2. Normal discussion and print screen sess...read more
  3. Questions based on CC...read more

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Tata Communications Senior Customer Service Executive Interview Process

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Tata Communications Senior Customer Service Executive Salary
based on 384 salaries
₹4.1 L/yr - ₹8.8 L/yr
83% more than the average Senior Customer Service Executive Salary in India
View more details

Tata Communications Senior Customer Service Executive Reviews and Ratings

based on 40 reviews

3.6/5

Rating in categories

3.7

Skill development

3.0

Work-life balance

2.9

Salary

4.1

Job security

3.1

Company culture

2.7

Promotions

3.0

Work satisfaction

Explore 40 Reviews and Ratings
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