Add office photos
Engaged Employer
i
This company page is being actively managed by
Tata Communications Team. If you also belong to the team, you
can get access from
here
Tata Communications
Compare
Filter interviews by
Tata Communications Senior Customer Service Executive Interview Questions and Answers
Updated
29 Jan 2024
3 interviews found
Sort by:
Popular
I applied via Approached by Company and was interviewed in Nov 2021.
2 Interview Rounds
1
One-on-one Round (2 Questions)
- Q1. Round 1 was easy related to job profile and our work experience. Add Answer
- Q2. Prépared on Résumé détails. Add Answer
2
Technical Round (2 Questions)
- Q1. About certifications which we have done in the company. Add Answer
- Q2. More technical questions, but not so hard. Read all about certifications. Add Answer
Interview Preparation Tips
Topics to prepare for Tata Communications Senior Customer Service Executive interview:
- Prepare technical background
- Networking fundamental
- Certification
- Responsiveness
I applied via Naukri.com and was interviewed in Mar 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
Technical Round (1 Question)
- Q1. Questions based on CCNA, Add Answer
3
HR Round (2 Questions)
- Q1. Discuss policy, benefits, salary and work life balance Add Answer
- Q2. Normal discussion and print screen session Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - If your interview is for TCTS project, gather information and study on them. You have to solid understanding of network architecture, protocols and troubleshooting.
Interview experience
Average
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed before Jan 2023.
1 Interview Round
1
Technical Round (1 Question)
- Q1. 4g interfaces and nodes Add Answer
Senior Customer Service Executive Jobs at Tata Communications
Top trending discussions
View All
Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
Got a question about Tata Communications?
Ask anonymously on communities.
Interview questions from similar companies
Senior Customer Service Executive Interview Questions
Tata Communications Transformation Services
PRABHAKARAN S
posted on 23 Jan 2024
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
2 Interview Rounds
1
HR Round (1 Question)
- Q1. Background details Add Answer
2
Technical Round (1 Question)
- Q1. Technical questions based on ur experiences Add Answer
Customer Service Associate Interview Questions
Aerial Telecom Solutions
Anonymous
posted on 22 Jul 2024
Interview experience
Average
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
Technical Round (2 Questions)
- Q1. How to install operating system? View Answers (1)
- Q2. Difference between router & Switch View Answers (1)
Skills evaluated in this interview
Interview experience
Good
Difficulty level
-
Duration
-
Result
-
3 Interview Rounds
1
One-on-one Round (2 Questions)
- Q1. Phone interview Add Answer
- Q2. Basic inquiry about your customer service experience in the past. Add Answer
2
Aptitude Test Round
Listening to computer generated customer scenarios and answering on the computer.
3
One-on-one Round (1 Question)
- Q1. General behavioral questions such as tell me about a time you had an angry customer and how you handled it. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Prepare for scenarios that you could encounter when dealing with the public over the phone, from angry, frustrated, delinquent bills, and selling.
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
2 Interview Rounds
1
Group Discussion Round
Group discussion with 10 other people
2
HR Round (2 Questions)
- Q1. Introduction to your self Add Answer
- Q2. Previous company experience Add Answer
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed before Apr 2023.
3 Interview Rounds
1
One-on-one Round (1 Question)
- Q1. Why you left your last job? Add Answer
2
HR Round (1 Question)
- Q1. What you have done last days? Add Answer
3
Behavioral Round (1 Question)
- Q1. How can you manage irate customers? View Answers (1)
2 Interview Rounds
1
Group Discussion Round
Team Meeting with Staff / Monthly Meeting for work complete & analysis.
2
One-on-one Round (2 Questions)
- Q1. How are you with your Work Add Answer
- Q2. Great going with my work Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Keeping working work as long as on Post.
I applied via Recruitment Consulltant and was interviewed before Nov 2021.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
Technical Round (1 Question)
- Q1. Some grammmr and vocabulary test Add Answer
3
interview Round (2 Questions)
- Q1. How would you handle angry customer? View Answers (1)
- Q2. Why do you want to work here? Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - easy interview, they are just looking for your english language skills
Tata Communications Interview FAQs
How many rounds are there in Tata Communications Senior Customer Service Executive interview?
Tata Communications interview process usually has 2 rounds. The most common rounds in the Tata Communications interview process are Technical, One-on-one Round and Resume Shortlist.
How to prepare for Tata Communications Senior Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tata Communications. The most common topics and skills that interviewers at Tata Communications expect are Networking, Operations, Troubleshooting, Network operations and Telecom.
What are the top questions asked in Tata Communications Senior Customer Service Executive interview?
Tell us how to improve this page.
Tata Communications Interviews By Designations
- Tata Communications Assistant Manager Interview Questions
- Tata Communications Network Engineer Interview Questions
- Tata Communications Associate Engineer Interview Questions
- Tata Communications Engineer Interview Questions
- Tata Communications Network Associate Interview Questions
- Tata Communications Manager Interview Questions
- Tata Communications Senior Engineer Interview Questions
- Tata Communications Solution Architect Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Service Executive Interview Questions
- Customer Service Associate Interview Questions
- Customer Care Executive Interview Questions
- Customer Support Executive Interview Questions
- Senior Customer Relationship Officer Interview Questions
- Customer Service Representative Interview Questions
- Customer Support Associate Interview Questions
- Customer Service Manager Interview Questions
- Show more
People are getting interviews through
based on 3 Tata Communications interviews
Referral
Job Portal
33%
33%
34% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Interview Questions from Similar Companies
Fast track your campus placements
Tata Communications Senior Customer Service Executive
Salary
based on 373 salaries
₹4.2
L/yr - ₹9
L/yr
85%
more
than the average Senior Customer Service Executive Salary in India
View more details
Tata Communications Senior Customer Service Executive Reviews and Ratings
based on 36 reviews
Rating in categories
|
Network Engineer
1.6k
salaries
|  ₹1 L/yr - ₹6.5 L/yr |
|
Assistant Manager
1.3k
salaries
| ₹5.1 L/yr - ₹18.5 L/yr |
|
Customer Service Executive
990
salaries
| ₹2.4 L/yr - ₹7.6 L/yr |
|
Associate Engineer
888
salaries
| ₹1 L/yr - ₹5.2 L/yr |
|
Manager
773
salaries
| ₹9.8 L/yr - ₹31.5 L/yr |
Explore more salaries
Compare Tata Communications with
Bharti Airtel
Compare
Reliance Communications
Compare
Vodafone Idea
Compare
Tech Mahindra
Compare
Calculate your in-hand salary
Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and
get your in-hand salary
Did you find this page helpful?
Yes No
- Home >
- Interviews >
- Tata Communications Interview Questions >
- Tata Communications Senior Customer Service Executive Interview Questions
Share an Interview