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Verizon Customer Service Interview Questions and Answers

Updated 13 Mar 2024

Verizon Customer Service Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Phone interview
  • Q2. Basic inquiry about your customer service experience in the past.
Round 2 - Aptitude Test 

Listening to computer generated customer scenarios and answering on the computer.

Round 3 - One-on-one 

(1 Question)

  • Q1. General behavioral questions such as tell me about a time you had an angry customer and how you handled it.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for scenarios that you could encounter when dealing with the public over the phone, from angry, frustrated, delinquent bills, and selling.

Interview questions from similar companies

I applied via Company Website and was interviewed in Aug 2022. There was 1 interview round.

Round 1 - Massage test 

(5 Questions)

  • Q1. What is customer service?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after purchasing a product or service.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information, guidance, and solutions to customers.

    • Customer service aims to ensure customer satisfaction and build positive relationships.

    • Examples of customer service include answering phone c...

  • Answered by AI
  • Q2. What do you say about customer service?
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after their purchase or interaction with a company.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It focuses on providing a positive and satisfactory experience for customers.

    • Effective communication, empathy, and problem-solving skills are essential in customer service.

    • Examples of customer service...

  • Answered by AI
  • Q3. How to handle customer ,
  • Q4. What is the name of the customer service company?
  • Q5. Who is the owner of the company in which you work?

Interview Preparation Tips

Topics to prepare for Jio Customer Service interview:
  • Jio
  • Networking
Interview preparation tips for other job seekers - sir i need job plz sir i will show you good work in aap job dedo plz sir request
Interview experience
5
Excellent
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What I do in the Jio company
  • Q2. What can do for your company

Interview Preparation Tips

Interview preparation tips for other job seekers - My advice to make me the Reliance jio company number one and work hard
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - Personal Interview 

(1 Question)

  • Q1. What is your name
  • Ans. Kamlesh Nayak
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Good
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Basic information, study, experience,
  • Q2. Salary, communication skills
  • Q3. Ap jio ke sath kyu kam karne hai

Interview Preparation Tips

Interview preparation tips for other job seekers - Apke communications skills is good, good confidence,
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Referral and was interviewed in Jul 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Questions about your past experience
  • Q2. Life cycle of project
  • Ans. 

    Project life cycle refers to the stages a project goes through from initiation to completion.

    • Initiation: Define project scope, objectives, and stakeholders.

    • Planning: Create a detailed project plan, schedule, and budget.

    • Execution: Implement the project plan and manage resources.

    • Monitoring and Controlling: Track progress, identify issues, and make necessary adjustments.

    • Closing: Finalize project deliverables, obtain clien...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I did not get shortlisted.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I appeared for an interview before Mar 2024.

Round 1 - Case Study 

DS and Algorithms programming questions.

Round 2 - HR 

(1 Question)

  • Q1. Current day to day work.
  • Ans. 

    My day-to-day work involves coding, collaborating with teams, and troubleshooting software issues to enhance product functionality.

    • Writing and reviewing code: I spend a significant portion of my day writing code in languages like Python and Java.

    • Collaborating with cross-functional teams: I regularly meet with product managers and designers to align on project goals.

    • Debugging and troubleshooting: I analyze and fix bugs ...

  • Answered by AI
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

FrontEnd website creations of given templates

Round 3 - HR 

(2 Questions)

  • Q1. Behavior based question
  • Q2. Where do you want to see in next 5 years.

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic about HTML CSS JavaScript
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Prepare for aptitude Test

Round 2 - Coding Test 

Prepare for Data structures and Algorithm

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. How to avoid overfitting of ML model?
  • Ans. 

    To avoid overfitting of ML model, use techniques like cross-validation, regularization, early stopping, and increasing training data.

    • Use cross-validation to evaluate model performance on different subsets of data.

    • Apply regularization techniques like L1 or L2 regularization to penalize complex models.

    • Implement early stopping to prevent the model from training for too long and overfitting.

    • Increase training data to provid...

  • Answered by AI

Skills evaluated in this interview

Verizon Interview FAQs

How many rounds are there in Verizon Customer Service interview?
Verizon interview process usually has 3 rounds. The most common rounds in the Verizon interview process are One-on-one Round and Aptitude Test.
How to prepare for Verizon Customer Service interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Verizon. The most common topics and skills that interviewers at Verizon expect are Customer Service, Communication Skills, Customer Engagement, Customer Experience Management and Project Management.

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Verizon Customer Service Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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based on 1 review

4.0/5

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3.0

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4.0

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3.0

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3.0

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