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Verizon Customer Service Interview Questions and Answers

Updated 13 Mar 2024

Verizon Customer Service Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Phone interview
  • Q2. Basic inquiry about your customer service experience in the past.
Round 2 - Aptitude Test 

Listening to computer generated customer scenarios and answering on the computer.

Round 3 - One-on-one 

(1 Question)

  • Q1. General behavioral questions such as tell me about a time you had an angry customer and how you handled it.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for scenarios that you could encounter when dealing with the public over the phone, from angry, frustrated, delinquent bills, and selling.

Interview questions from similar companies

I applied via Company Website and was interviewed in Aug 2022. There was 1 interview round.

Round 1 - Massage test 

(5 Questions)

  • Q1. What is customer service?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after purchasing a product or service.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information, guidance, and solutions to customers.

    • Customer service aims to ensure customer satisfaction and build positive relationships.

    • Examples of customer service include answering phone c...

  • Answered by AI
  • Q2. What do you say about customer service?
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after their purchase or interaction with a company.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It focuses on providing a positive and satisfactory experience for customers.

    • Effective communication, empathy, and problem-solving skills are essential in customer service.

    • Examples of customer service...

  • Answered by AI
  • Q3. How to handle customer ,
  • Q4. What is the name of the customer service company?
  • Q5. Who is the owner of the company in which you work?

Interview Preparation Tips

Topics to prepare for Jio Customer Service interview:
  • Jio
  • Networking
Interview preparation tips for other job seekers - sir i need job plz sir i will show you good work in aap job dedo plz sir request
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - Personal Interview 

(1 Question)

  • Q1. What is your name
  • Ans. Kamlesh Nayak
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Good
Interview experience
5
Excellent
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What I do in the Jio company
  • Q2. What can do for your company

Interview Preparation Tips

Interview preparation tips for other job seekers - My advice to make me the Reliance jio company number one and work hard
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Basic information, study, experience,
  • Q2. Salary, communication skills
  • Q3. Ap jio ke sath kyu kam karne hai

Interview Preparation Tips

Interview preparation tips for other job seekers - Apke communications skills is good, good confidence,
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Questions were asked

Round 2 - Coding Test 

Dsa dp, graphs and many more questions from arrays and linked list were asked

Interview Preparation Tips

Interview preparation tips for other job seekers - No

Interview Questionnaire 

4 Questions

  • Q1. Write a C code for printing Febonacci Series upto n elements
  • Ans. 

    C code for printing Fibonacci Series upto n elements

    • Declare three variables to store the current, previous and next numbers in the series

    • Initialize the previous and current variables to 0 and 1 respectively

    • Use a loop to print the next number in the series by adding the previous two numbers

    • Loop should run n times to print n elements in the series

  • Answered by AI
  • Q2. Question related to family background
  • Q3. What are your hobbies?
  • Q4. What are your strengths and weaknesses?

Interview Preparation Tips

Round: Test
Experience: Questions were from easy to moderate level. No negative marking, so attempt all.
Tips: Keep your mind open and practice aptitude problems on a daily basis.

Round: Group Discussion
Experience: There were 21 students selected out of which two teams of 10 and 11 students were formed. Both the groups were given a topic and each one of us had to express our views.
Tips: Don't get nervous, just speak whatever you think. Don't yell or speak at loudly, just keep calm and put your points forward.
Duration: 20 minutes

Round: Technical Interview
Experience: Apart from the above questions some puzzles and DBMS questions and a few basic C questions were also asked. We were given enough time to think and answer.
Tips: Do not be in a hurry. Think properly what you are going to say, whether it is right or not and then only answer.

Round: HR Interview
Experience: The HR round was a good one. He tried to test my thinking capabilities and reasoning capabilities
Tips: Answer every question honestly.

General Tips: All the four rounds were elimination rounds and the final result was announced based on cumulative performance. So, be patient and give your best.
Skill Tips: Try to answer every properly
Skills: IQ, Basic Coding Skills, Problem Solving Skills
College Name: NIT ALLAHABAD
Motivation: The company visited our college campus. Also, one of my relatives in in Ericsson at a very high  post and is quite happy working here.

Skills evaluated in this interview

I was interviewed in Mar 2017.

Interview Questionnaire 

8 Questions

  • Q1. Basics of networking
  • Q2. Data structures
  • Q3. Sql
  • Q4. Introduction
  • Q5. Final year project
  • Q6. Why should I hire you?
  • Ans. 

    I have the technical skills, experience, and passion to deliver high-quality software solutions.

    • I have a strong background in programming languages such as Java, Python, and C++.

    • I have experience working on complex software projects and collaborating with cross-functional teams.

    • I am passionate about staying up-to-date with the latest technologies and trends in software development.

    • I am a quick learner and have a strong...

  • Answered by AI
  • Q7. Why Ericsson?
  • Ans. 

    Ericsson is a global leader in telecommunications technology with a strong focus on innovation and career development.

    • Global leader in telecommunications technology

    • Strong focus on innovation

    • Opportunities for career development

  • Answered by AI
  • Q8. About relocation

Interview Preparation Tips

Round: Test
Experience: The test which I wrote was based on cocubes. quants was easy, one can easily score 50 percent if they refer rs agarwal and logical was easy but it takes more time and verbal was neither easy nor tough. One thing I want to advice try doing verbal first so that u can save time and then go to quant and logical. After the test we got the results out of 160 students 51 cleared the test. I was one among them.
Duration: 45 minutes
Total Questions: 45

Round: Technical Interview
Experience: Keep ur cool in the technical. people are friendly. Think before you answer twice they may ask u puzzles as well. So be prepared for it. Final year project is a must, they are gonna ask u the details how you implement stuffs in your project. After my technical out of 51 students around 30 cleared this round. I was one among them.

Round: HR Interview
Experience: Don't be scared guys. Hr is just a casual one. finally around 15 were selected from my college including me. I am very happy with the result. best of luck guys. Do well!!!
Tips: Keep your cool. stay confident that's all I can tell. Once you clear technical one can easily clear Hr round.

Skills: Communication, Technical Skill
College Name: JSS Academy of Technical Education - JSSATE

I applied via Naukri.com and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Linux servers questions, past experience tools amd technologies

Interview Preparation Tips

Interview preparation tips for other job seekers - They will ask many questions but work will something else.

I applied via Campus Placement and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Basic java questions and a few easy to medium leetcode.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare from leetcode and language according to the profile.

Verizon Interview FAQs

How many rounds are there in Verizon Customer Service interview?
Verizon interview process usually has 3 rounds. The most common rounds in the Verizon interview process are One-on-one Round and Aptitude Test.
How to prepare for Verizon Customer Service interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Verizon. The most common topics and skills that interviewers at Verizon expect are Customer Service, Communication Skills, Customer Engagement, Customer Experience Management and Project Management.

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Verizon Customer Service Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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based on 1 review

4.0/5

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4.0

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3.0

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4.0

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3.0

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3.0

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