Search

Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Verizon Team. If you also belong to the team, you can get access from here

Verizon Verified Tick

Compare button icon Compare button icon Compare
4.1

based on 1.4k Reviews

Filter interviews by

Verizon Customer Service Interview Questions and Answers

Updated 13 Mar 2024

Verizon Customer Service Interview Experiences

1 interview found

Customer Service Interview Questions & Answers

user image Anonymous

posted on 13 Mar 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Phone interview
    • Add your answer
  • Q2. Basic inquiry about your customer service experience in the past.
    • Add your answer
Round 2 - Aptitude Test 

Listening to computer generated customer scenarios and answering on the computer.

Round 3 - One-on-one 

(1 Question)

  • Q1. General behavioral questions such as tell me about a time you had an angry customer and how you handled it.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for scenarios that you could encounter when dealing with the public over the phone, from angry, frustrated, delinquent bills, and selling.

Top trending discussions

View All
Salary Discussions, Hike & Promotions
6d
analyticzz
Verified Icon
·
works at
Cognizant
How much salary should I expect
Hi, I am currently working as a Data Analyst (power bi) in CTS 3 years over all exp is 6 years. I am under notice period and getting around 6.7lpa how much should I expect the ctc if I switch to any other company?
Got a question about Verizon?
Ask anonymously on communities.

Interview questions from similar companies

Customer Service Interview Questions & Answers

Jio user image Anonymous

posted on 26 Jan 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - Personal Interview 

(1 Question)

  • Q1. What is your name
  • Ans. Kamlesh Nayak
    • Answered Anonymously
    View 11 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Customer Service Executive Interview Questions & Answers

Tata Communications user image Anonymous

posted on 2 Jan 2025

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Adsdfasf esdfgg gsdfdsf sdfsdf
    • Add your answer
  • Q2. Vsdfgdg ghsdfsd gfafdf
    • Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. Afdfad dfasdfad fadfdas dfasddf
    • Add your answer
  • Q2. A
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Aadf adf adfasd adsf
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - don't join service delivery department by any chance work environment is very bad higher management like DGM, AVP and VP doesn't look for employee well being.

Customer Service Executive Interview Questions & Answers

Tata Communications Transformation Services user image AMAN Sawariya

posted on 8 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

Html css syntax and properties, basic JavaScript , database queries

Round 2 - HR 

(1 Question)

  • Q1. Salary expectation
    • Add your answer

Customer Care Executive Interview Questions & Answers

Bharti Airtel user image Anonymous

posted on 18 Feb 2025

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. What do you do yesterday
    • Add your answer
Round 3 - Aptitude Test 

Aptitude questions, listening test, speaking test

Customer Service Representative Interview Questions & Answers

Telstra user image RAM SAGAR

posted on 27 Jan 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected
Round 1 - Aptitude Test 

One hour filling in certain details, attending questionnaires and solving puzzles.

Round 2 - HR 

(1 Question)

  • Q1. HR general questions pn current role and scenario based queries.
    • Add your answer

Customer Relationship Officer Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 14 May 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Myself, job profile
    • Add your answer
  • Q2. What is job profile
    • Add your answer
  • Q3. U have any experience
    • Add your answer

Customer Service Executive Interview Questions & Answers

ACT Fibernet user image Anonymous

posted on 29 Apr 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Why you left your last job?
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. What you have done last days?
    • Add your answer
Round 3 - Behavioral 

(1 Question)

  • Q1. How can you manage irate customers?
  • Ans. 

    I can manage irate customers by staying calm, actively listening, empathizing, apologizing, offering solutions, and seeking help if needed.

    • Stay calm and composed to defuse the situation

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's frustration

    • Apologize sincerely for any inconvenience caused

    • Offer solutions or alternatives to address the issue

    • Seek help from a supervisor or manager if n

    • Answered by AI
    Add your answer

Customer Service Interview Questions & Answers

Jio user image Anonymous

posted on 22 Oct 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Basic information, study, experience,
    • View 2 more answers
  • Q2. Salary, communication skills
    • Add your answer
  • Q3. Ap jio ke sath kyu kam karne hai
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Apke communications skills is good, good confidence,

Customer Support Executive Interview Questions & Answers

Tata Communications user image Suresh Kudari

posted on 1 Mar 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Feb 2024. There were 3 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Besc salf information
    • Add your answer
  • Q2. Suresh Kudari Qualification DME Experience 14 year Automation Industries machineMaintenence
    • Add your answer
Round 2 - Technical 

(1 Question)

  • Q1. Yes I am interested
    • Add your answer
Round 3 - Aptitude Test 

1 Round Technical
2 round HR
3 Round Offer letter

More about working at Verizon

Verizon Interview FAQs

How many rounds are there in Verizon Customer Service interview?
Verizon interview process usually has 3 rounds. The most common rounds in the Verizon interview process are One-on-one Round and Aptitude Test.
How to prepare for Verizon Customer Service interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Verizon. The most common topics and skills that interviewers at Verizon expect are Customer Service, Communication Skills, Customer Engagement, Customer Experience Management and Project Management.

Tell us how to improve this page.

Verizon Interviews By Designations

Interview Questions for Popular Designations

Verizon Customer Service Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

Interview Questions from Similar Companies

Jio Interview Questions
3.9
 • 1.6k Interviews
Bharti Airtel Interview Questions
4.0
 • 834 Interviews
Vodafone Idea Interview Questions
4.1
 • 553 Interviews
Ericsson Interview Questions
4.1
 • 409 Interviews
Nokia Interview Questions
4.1
 • 274 Interviews
Tata Communications Interview Questions
4.0
 • 247 Interviews
ACT Fibernet Interview Questions
4.0
 • 133 Interviews
Huawei Technologies Interview Questions
4.0
 • 114 Interviews
Tata Communications Transformation Services Interview Questions
4.0
 • 80 Interviews
HFCL Limited Interview Questions
4.0
 • 59 Interviews
View all

Fast track your campus placements

Birla Institute of Technology (BIT), Ranchi Placement Questions
3 Interviews
Madras Christian College, Chennai Placement Questions
1 Interview
Malviya National Institute of Technology (NIT), Jaipur Placement Questions
1 Interview
SRM university (SRMU) Placement Questions
1 Interview
National Institute of Technology (NIT), Patna Placement Questions
1 Interview
PSG College of Technology, Coimbatore Placement Questions
1 Interview
View all

Verizon Customer Service Reviews and Ratings

based on 1 review

4.0/5

Rating in categories

4.0

Skill development

3.0

Work-life balance

4.0

Salary

3.0

Job security

3.0

Company culture

3.0

Promotions

3.0

Work satisfaction

Explore 1 Review and Rating
Verizon Salaries in India
Software Engineer
564 salaries
unlock blur

₹4.8 L/yr - ₹16.3 L/yr

Software Developer
275 salaries
unlock blur

₹7.7 L/yr - ₹22.9 L/yr

Senior Software Engineer
252 salaries
unlock blur

₹10 L/yr - ₹35 L/yr

Analyst
247 salaries
unlock blur

₹4 L/yr - ₹16.5 L/yr

Devops Engineer
231 salaries
unlock blur

₹6 L/yr - ₹21 L/yr

Explore more salaries
Compare Verizon with

AT&T

4.1
Compare

Vodafone Idea

4.1
Compare

Bharti Airtel

4.0
Compare

Jio

3.9
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview