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442 Tata Communications Jobs
Sr Customer Service Executive - Provisioning & Configuration
5-7 years
₹ 5 - 8.5L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Chennai
1 vacancy
Sr Customer Service Executive - Provisioning & Configuration
Tata Communications
posted 13d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Operational role that works under direct supervision, responsible for day-to-day Cessation of Customer service in Network as well in the respective Inventories.
Act as an SME for process and address the process related queries
Responsibilities
- Validate customer cease request mail
- Check all the customer details are available in our provisioning inventories.
- Log the A-ref in SFDC / CFD and submit the request and raise cease order in Order Management tool
- Creating cease order form with all mandatory information.(like Requestor, Customer Contact, Circuit reference, other associated references, Billing ref & Customer required date)
- Analyze and validate the order form and raise cease order based on the provisioning system.
- Perform and execute soft cease and Hard cease for transmission end.
- Place the cease request for respective tail for portal or through mail for other licensed operator.
- Recovery of Equipments (Router / ADVA or Mux) from Customer end.
- Terminate the customer details in network and inventories
- Schedule and coordinate with Field Engineer to recover the Equipments
- Handling escalations & resolving Cease related issues
- Should keep good quality of work, maintain data integrity
- Quick response to customer queries
- Co-ordinating with the Project managers in providing solution to complex situations
- Should possess very good verbal and written communications skills
- Responsible for generating in process improvement ideas
- Review the Process document on regular time interval and keep it updated
- Responsible for training of new joiners and onboarding the resources into process
- First point of contact for team members to address the process related queries
- Responsible for generating the reports related to the process on weekly and monthly basis
Minimum qualification & experienceAny Graduate / Postgraduate
5 to 7 years of Experience in Telecom domain Desired Skill sets
- Knowledge on telecom products/services like Wireless, IP services & Fixed etc.
- Basic understanding of telecom standards & protocols
- Proficient with Microsoft Office Suite
- Effective Communication Skills - Written & Verbal
Employment Type: Full Time, Permanent
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People are getting interviews at Tata Communications through
People are getting interviews through
(based on 160 Tata Communications interviews)
Job Portal
Referral
Campus Placement
Company Website
Recruitment Consultant
Walkin
26%
22%
13%
9%
4%
2%
24% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Tata Communications are saying
Rating based on 36 Senior Customer Service Executive
reviews
Anonymous · IT Network
in Pune
Likes
Job security
Dislikes
Work Life Balance, culture , Promotions
Read 36 reviewsSenior Customer Service Executive salary at Tata Communications
reported by
373
employees
with 4-10
years exp.
₹4.2
L/yr - ₹9
L/yr
85%
more
than the average Senior Customer Service Executive Salary in India
View more details
What Tata Communications employees are saying about work life
based on 3.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Tata Communications Benefits
View more benefits
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