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Bharat Sanchar Nigam Customer Care Executive Interview Questions and Answers
Bharat Sanchar Nigam Customer Care Executive Interview Experiences
2 interviews found
Anonymous
I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.
(5 Questions)
- Q1. How to solve customer problem
- Ans.
To solve customer problems, listen actively, empathize, offer solutions, and follow up.
Listen actively to the customer's problem
Empathize with the customer's situation
Offer solutions that address the customer's needs
Follow up to ensure the problem is resolved to the customer's satisfaction
- Q2. How to good service to customers
- Ans.
Good customer service involves listening to customers, being empathetic, and providing timely and effective solutions.
Listen actively to customers and understand their needs
Be empathetic and show genuine concern for their issues
Provide timely and effective solutions to their problems
Communicate clearly and effectively
Follow up to ensure customer satisfaction
Personalize the service to meet individual needs
Be courteous a
- Q3. What to do so that the customer likes our services more
- Ans.
To improve customer satisfaction, we should focus on providing personalized and timely solutions to their problems.
Listen actively to their concerns and empathize with their situation
Offer customized solutions that cater to their specific needs
Provide prompt and efficient service to minimize wait times
Follow up with customers to ensure their issues have been resolved
Offer incentives or rewards for loyal customers
Contin...
- Q4. Why whould the customer want to take our services
- Q5. Solve the customer problem
Interview Preparation Tips
- Customer Service
- Customer problem regarding
- Problem solution
Interview Questionnaire
1 Question
- Q1. About my work experience
Top trending discussions
Interview questions from similar companies
Selected
I applied via Referral
(1 Question)
- Q1. Flexibility and able to work in night shift
- Ans.
I am flexible and willing to work night shifts to provide excellent customer care.
I am open to working night shifts to accommodate customer needs
I understand the importance of being flexible in a customer care role
I am committed to providing excellent service regardless of the shift timing
Interview Preparation Tips
Selected
I was interviewed in Jan 2025.
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. What do you do yesterday
Aptitude questions, listening test, speaking test
Selected
I applied via Walk-in and was interviewed in Dec 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me something about yourself? Why do you want to do this job ? What are your future aspirations? Family background
(1 Question)
- Q1. How would you sell this sim to me ? How would you handle a customer in negative condition of conflict ? What are your future goals ? Why are you looking to this role? How about going into telcom sector?
- Ans.
I would highlight the benefits of the sim, address any concerns, and offer personalized solutions.
Highlight the features and benefits of the sim, such as unlimited data or international calling options
Address any concerns the customer may have, such as network coverage or pricing
Offer personalized solutions based on the customer's needs and preferences, such as a family plan or data rollover option
Interview Preparation Tips
Competitors approach
How would you sell your product ?
Selected
I applied via Referral and was interviewed in Jun 2024. There were 3 interview rounds.
Aptitude test this is often the initial screening round to assess a candidate s problem solving skills logical reasoning and basic knowledge.however without more specific information it's difficult to pinpoint exactly which option is round 1
Assignment round 2 given the projects problem solving & find solution
Case study interview and technical any problem is occurring that time total case studing and find the solution .that is called case study.it is my knowledge.
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before May 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Experience... qualification...expected salary
- Q2. Voice test ...and gave me data for calling
- Q3. Customer query related questions
Interview Preparation Tips
I applied via Company Website and was interviewed in Sep 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Mujha idea ko best banana h apne language hindi ma
- Q2. Add costumes sa baat kasa karyaga
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Jan 2024. There was 1 interview round.
(7 Questions)
- Q1. App kaha se ho
- Q2. Ap ye job q karna chahte h
- Ans.
Financial problems h bht isly urgent join Krna chahte h
- Q3. Phle app kya krte the
- Ans.
Mai teacher thi pr ab jio company join Krna chahte h
- Q4. Ab app kya krte ho
- Q5. Apko ye job q chahiye
- Q6. Ap kn sa languagee me comfortable feel krte ho
- Ans.
Hindi language me pr English v ata h thora
- Q7. Ap urgent hiring chahte h
Selected
I applied via Company Website and was interviewed before Aug 2022. There were 4 interview rounds.
(1 Question)
- Q1. Customer care questions
(1 Question)
- Q1. Customer care call
(1 Question)
- Q1. About your self
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