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Bharat Sanchar Nigam Customer Care Executive Interview Questions and Answers
Bharat Sanchar Nigam Customer Care Executive Interview Experiences
2 interviews found
I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.
(5 Questions)
- Q1. How to solve customer problem
- Ans.
To solve customer problems, listen actively, empathize, offer solutions, and follow up.
Listen actively to the customer's problem
Empathize with the customer's situation
Offer solutions that address the customer's needs
Follow up to ensure the problem is resolved to the customer's satisfaction
- Q2. How to good service to customers
- Ans.
Good customer service involves listening to customers, being empathetic, and providing timely and effective solutions.
Listen actively to customers and understand their needs
Be empathetic and show genuine concern for their issues
Provide timely and effective solutions to their problems
Communicate clearly and effectively
Follow up to ensure customer satisfaction
Personalize the service to meet individual needs
Be courteous a
- Q3. What to do so that the customer likes our services more
- Ans.
To improve customer satisfaction, we should focus on providing personalized and timely solutions to their problems.
Listen actively to their concerns and empathize with their situation
Offer customized solutions that cater to their specific needs
Provide prompt and efficient service to minimize wait times
Follow up with customers to ensure their issues have been resolved
Offer incentives or rewards for loyal customers
Contin...
- Q4. Why whould the customer want to take our services
- Q5. Solve the customer problem
Interview Preparation Tips
- Customer Service
- Customer problem regarding
- Problem solution
Interview Questionnaire
1 Question
- Q1. About my work experience
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I applied via Company Website and was interviewed in Nov 2022. There were 3 interview rounds.
Who do you handal an educated customer and uneducated customer
(5 Questions)
- Q1. What do you know about technology?
- Ans.
I have a good understanding of technology and keep myself updated with the latest advancements.
I am proficient in using various software and applications.
I have knowledge of different operating systems such as Windows, MacOS, and Linux.
I am familiar with basic coding languages like HTML, CSS, and JavaScript.
I have experience in troubleshooting technical issues and providing solutions.
I keep myself updated with the late...
- Q2. What do you think about our company?
- Q3. What can we do to increase our profit?
- Ans.
To increase profit, we can focus on increasing sales, reducing costs, and improving customer retention.
Implement targeted marketing campaigns to attract new customers
Streamline operations to reduce expenses
Offer loyalty programs and incentives to retain existing customers
Explore new revenue streams or partnerships
Analyze and optimize pricing strategies
Invest in employee training and development to improve customer serv...
- Q4. Why you want to get this job?
- Q5. What do you think about other company's?
Interview Preparation Tips
I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Tell me something about yourself??
Interview Preparation Tips
I applied via Company Website and was interviewed in Sep 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Mujha idea ko best banana h apne language hindi ma
- Q2. Add costumes sa baat kasa karyaga
Interview Preparation Tips
Customer Care Executive Interview Questions & Answers
Vodafone Idea
Elayaraja Anjapuli
posted on 17 Sep 2022
I applied via Walk-in and was interviewed before Sep 2021. There were 4 interview rounds.
Answers are not new realize what you know
Most of the time topic given by someone may not be relevant so don't say I agree with others simply don't agree with them
Show them some respect ask them to explain your role in the company do listen what they say
Interview Preparation Tips
- Modern history
- Devotion
- Music
- Native culture
- Self discovery
- Name science
- Rewind past
I applied via Referral and was interviewed in Sep 2021. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. What is your future goal
- Q2. How can you manage stress level when you are at work
Interview Preparation Tips
I applied via Referral and was interviewed in Jun 2021. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. How you know that job
- Q2. What do you expect
- Q3. No expectations but I want expect mobe
Interview Preparation Tips
Customer Care Executive Interview Questions & Answers
Vodafone Idea
Jabir siddiqui
posted on 2 Mar 2025
(2 Questions)
- Q1. Basic Questions like, last job, skill, study, Hobbies
- Q2. According to question
Selected
I applied via Walk-in and was interviewed in Dec 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me something about yourself? Why do you want to do this job ? What are your future aspirations? Family background
(1 Question)
- Q1. How would you sell this sim to me ? How would you handle a customer in negative condition of conflict ? What are your future goals ? Why are you looking to this role? How about going into telcom sector?
- Ans.
I would highlight the benefits of the sim, address any concerns, and offer personalized solutions.
Highlight the features and benefits of the sim, such as unlimited data or international calling options
Address any concerns the customer may have, such as network coverage or pricing
Offer personalized solutions based on the customer's needs and preferences, such as a family plan or data rollover option
Interview Preparation Tips
Competitors approach
How would you sell your product ?
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