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Bharat Sanchar Nigam Customer Care Executive Interview Questions and Answers
Bharat Sanchar Nigam Customer Care Executive Interview Experiences
2 interviews found
Anonymous
I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.
(5 Questions)
- Q1. How to solve customer problem
- Ans.
To solve customer problems, listen actively, empathize, offer solutions, and follow up.
Listen actively to the customer's problem
Empathize with the customer's situation
Offer solutions that address the customer's needs
Follow up to ensure the problem is resolved to the customer's satisfaction
- Q2. How to good service to customers
- Ans.
Good customer service involves listening to customers, being empathetic, and providing timely and effective solutions.
Listen actively to customers and understand their needs
Be empathetic and show genuine concern for their issues
Provide timely and effective solutions to their problems
Communicate clearly and effectively
Follow up to ensure customer satisfaction
Personalize the service to meet individual needs
Be courteous a
- Q3. What to do so that the customer likes our services more
- Ans.
To improve customer satisfaction, we should focus on providing personalized and timely solutions to their problems.
Listen actively to their concerns and empathize with their situation
Offer customized solutions that cater to their specific needs
Provide prompt and efficient service to minimize wait times
Follow up with customers to ensure their issues have been resolved
Offer incentives or rewards for loyal customers
Contin...
- Q4. Why whould the customer want to take our services
- Q5. Solve the customer problem
Interview Preparation Tips
- Customer Service
- Customer problem regarding
- Problem solution
Interview Questionnaire
1 Question
- Q1. About my work experience
Top trending discussions
Interview questions from similar companies
Selected
I was interviewed in Jan 2025.
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. What do you do yesterday
Aptitude questions, listening test, speaking test
I applied via Approached by Company
Why you want to do this job
(4 Questions)
- Q1. Who much time india got World Cup
- Ans.
India has won the Cricket World Cup twice.
India won the Cricket World Cup in 1983 and 2011.
In 1983, India won their first World Cup by defeating the West Indies in the final.
In 2011, India won their second World Cup by defeating Sri Lanka in the final.
Both victories were significant achievements for Indian cricket.
- Q2. Who is aur prime minister
- Ans.
The Prime Minister is the head of government in a country and is responsible for leading the executive branch.
The Prime Minister is the highest-ranking official in the government.
They are usually elected by the people or appointed by the head of state.
Their role includes making important decisions, representing the country internationally, and leading the government's policies and programs.
In some countries, the Prime ...
- Q3. What is aur national anthem
- Ans.
The national anthem of our country is a patriotic song that represents our nation's values and history.
The national anthem is a symbol of national identity and unity.
It is usually sung or played at important national events and ceremonies.
The lyrics of the national anthem often reflect the history, culture, and aspirations of the country.
In our country, the national anthem is 'Jana Gana Mana' composed by Rabindranath T...
- Q4. Which is vitamin c Tomato Amla
- Ans.
Vitamin C is found in both tomatoes and amla.
Tomatoes and amla are both good sources of vitamin C.
Vitamin C helps boost the immune system and promotes healthy skin.
Consuming foods rich in vitamin C can help prevent scurvy.
Both tomatoes and amla can be included in a balanced diet to meet the daily requirement of vitamin C.
Interview Preparation Tips
Deepak Sharma
(1 Question)
- Q1. What's your daily routine
Selected
I applied via Walk-in and was interviewed in Dec 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me something about yourself? Why do you want to do this job ? What are your future aspirations? Family background
(1 Question)
- Q1. How would you sell this sim to me ? How would you handle a customer in negative condition of conflict ? What are your future goals ? Why are you looking to this role? How about going into telcom sector?
- Ans.
I would highlight the benefits of the sim, address any concerns, and offer personalized solutions.
Highlight the features and benefits of the sim, such as unlimited data or international calling options
Address any concerns the customer may have, such as network coverage or pricing
Offer personalized solutions based on the customer's needs and preferences, such as a family plan or data rollover option
Interview Preparation Tips
Competitors approach
How would you sell your product ?
Selected
I applied via Walk-in and was interviewed before May 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Experience... qualification...expected salary
- Q2. Voice test ...and gave me data for calling
- Q3. Customer query related questions
Interview Preparation Tips
Awesome was the profile of this position
(2 Questions)
- Q1. How do you come to know this position
- Q2. By searching your website and then next
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before Mar 2023. There were 3 interview rounds.
Logical reasoning maths and grammar. Moderate questions
You have to take mock call/chat as per your process.
(1 Question)
- Q1. An Ops manager will take your interview . Going to be a tough one
Interview Preparation Tips
I applied via Company Website and was interviewed in Sep 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Mujha idea ko best banana h apne language hindi ma
- Q2. Add costumes sa baat kasa karyaga
Interview Preparation Tips
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