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BT Group Customer Care Executive Interview Questions and Answers

Updated 27 Apr 2024

BT Group Customer Care Executive Interview Experiences

2 interviews found

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Interview experience
4
Good
Difficulty level
Hard
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Mar 2023. There were 3 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare yourself to be roasted. Interview process is though but once you crack it and get into BT, you can consider yourself to be lucky

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

Interview questions from similar companies

I applied via Walk-in and was interviewed in May 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They were asked about my last birthday that how I did spend that.

Interview Preparation Tips

Interview preparation tips for other job seekers - Everyone should confidence must while given the interviews because they takes your interviews not to seat their only. You have to work for them then only they can provide you the salary. Not for that interview session how did you give that.

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yourself?

Interview Preparation Tips

Interview preparation tips for other job seekers - So, this is specially for the freshers, who prepares for an interview, however its not much needed to prepare. You just have to keep 5 points in your mind, whenever you are appearing for an interview.
1. Always be presentable and appear in formals for the interviews. As how pleasing and well-dressed you are also matters in a cooperative world.
2. Be confident while interrogation and give your answers confidently. It doesn't matters if you are wrong, but be confident and always keep an positive eye contact with the interviewer while answering.
3. Always try to understand the questions first and then answer smartly. Try to find out the intentions of the interviewer that what answers they're expecting or what could be the reason behind that question.
4. Always keep a smile on your face whenever you're going for the interviews. It'll feel you and the person as well with lots of positivity.
5. Last but not the least, whenever the question about yourself or about your intro is asked, you need to speak out about your own, don't include anything about your family or anything other, until and unless asked. In about yourself, you can include, your strengths, hobbies, academic qualifications, any certifications or whatever you want to share. Never get too personal or speak about the personal things, it shows your weaknesses and that you don't have to reveal.

Just follow these tips, if you find it useful and as an HR advising it thoroughly works and you'll crack the interview easily with an excellent impression over the interviewers.

I applied via Walk-in and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about, salary expietion, city introduction, custom service importance, vodafone basic details
  • Q2. Basic computer knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Confident levels very important

I applied via Walk-in and was interviewed before Feb 2020. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Why do you think you are appropriate for this job?
  • Q2. I am a fresher and it's a great opportunity for me to work in a such a big organisation and starting my career with Wipro.. And as an answer to your question about the designation then I would say that lea...
  • Q3. Why this job is important for you?
  • Q4. As everyone want to get established in life I too have a dream of self establishment and starting my career with this big Organisation with a good salary which I was told I would get if I am selected is li...

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to be confident. Try to be optimistic and show your strength as your weakness if they ask you about your weakness.

I applied via Referral and was interviewed in Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1.  About Previous company experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be strong as u have the knowledge.

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. What you know about you

Interview Preparation Tips

Interview preparation tips for other job seekers - When you want to give interview first know what you want to say there

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Group discussion and operational then HR round

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication required.

I applied via Naukri.com and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What is the importance of customer in this job role?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and respond well. My interview done through telephonic and questions are simple to answer. And also have mock call during the interview about customer service.
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BT Group Interview FAQs

How many rounds are there in BT Group Customer Care Executive interview?
BT Group interview process usually has 2 rounds. The most common rounds in the BT Group interview process are One-on-one Round, Aptitude Test and Assignment.

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BT Group Customer Care Executive Interview Process

based on 2 interviews

Interview experience

3.5
  
Good
View more
BT Group Customer Care Executive Salary
based on 17 salaries
₹2.5 L/yr - ₹4.6 L/yr
45% more than the average Customer Care Executive Salary in India
View more details

BT Group Customer Care Executive Reviews and Ratings

based on 12 reviews

2.6/5

Rating in categories

3.0

Skill development

2.5

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2.3

Salary

3.4

Job security

3.2

Company culture

2.4

Promotions

2.6

Work satisfaction

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