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BT Group

Compare

4.0

based on 1.8k Reviews

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BT Group Customer Care Executive Reviews

based on 12 reviews

Updated 21 Jan, 2025

Overall Rating

2.6/5

How AmbitionBox ratings work?

Category Ratings

3.4

Job security

3.2

Company culture

3.0

Skill development

2.6

Work satisfaction

2.5

Work-life balance

2.4

Promotions

2.3

Salary

12 reviews found

Sort by: Popular

Customer Care Executive in New Delhi

Full Time

Voice \/ Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

5.0

Skill development

5.0

Job security

1.0

Promotions

3.0

Work satisfaction

5.0

Company culture

1.0

Work-life balance

posted on 21 Jan 2025

Likes

Good people.

Skill development - Excellent
Job security - Excellent
Company culture - Excellent

Dislikes

The toxic work environment

Salary - Bad
Promotions - Bad
Work-life balance - Bad

Customer Care Executive in New Delhi

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 11 Nov 2024

Likes

Nothing

Dislikes

Zero job security they can kick you out anytime

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: 2 days/week from office

Work timings: Strict Timings

Work related travel: This is a desk job.

What people are saying about BT Group

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Recently received an offer from Telstra, I’m joining as a Network Software Engineering Specialist, How is career growth in Telstra. I’m a backend Java Spring boot developer.

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Customer Care Executive in Kolkata

Full Time

Corporate Training Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 17 May 2024

Likes

Both way transport

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Stringent work culture

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Kolkata

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

4.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 16 May 2024

Likes

Transportation and nothing else

Job security - Good

Dislikes

IJP and Promotion

Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Kolkata

Full Time

General Insurance Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 06 May 2023

Likes

Nothing

Dislikes

Worst company ever i have worked with too much of buttering required

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in New Delhi

Full Time

Back Office Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 19 Aug 2023

Likes

Work life balance is good. The company provides good amount of leaves where we can manage our work as well as our personal life.

Skill development - Good
Job security - Good
Work-life balance - Good

Dislikes

The only thing is that very less salary no hike if you join BT as experienced also, there is discrimination amongst the employees who work their. This feedback must be taken into consideration. Overall, good company to work with

Salary - Poor
Company culture - Poor

Customer Care Executive (working remotely)

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

4.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 30 Apr 2024

Likes

Good

Promotions - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Salary very low and job is not like assure when ever they can remove the agents

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about BT Group.

Customer Care Executive in Kolkata

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Mar 2022

Likes

I love my job. The ambiance is awesome

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

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Customer Care Executive in Gurgaon / Gurugram

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Sep 2021

Likes

Good company to work for.supportive and employee friendly.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to dislike about the company as per my experience

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Gurgaon / Gurugram

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 05 Jan 2022

Likes

Not much

Dislikes

Management

Salary - Poor

Customer Care Executive in Kolkata

BTB Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 09 Jun 2021

Likes

I was asked to leave within my provision period without any notice

Dislikes

Work environment is not good at all

Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Very unmotivated

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Customer Care Executive in Gurgaon / Gurugram

Provision Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

5.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 06 Mar 2019

Likes

Job security, BT doesn't fire people.

Job security - Excellent

Dislikes

Offshore BT is just another call centre with extremely complex applications, 100% Job security bcz usually people leave due to extremely stressed environment in voice therefore BT doesn't fire people.

Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

100% hectic, no space, restriction of bio break

Work days: Monday to Friday (Strict Timings)

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 12 BT Group reviews submitted by BT Group employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if BT Group is the right company for you. 57% of employees reported the wo...Read more