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Dell Customer Service Associate Interview Questions and Answers
Dell Customer Service Associate Interview Experiences
4 interviews found
(1 Question)
- Q1. Why are the perfect fit for the role
I applied via Company Website and was interviewed in Jun 2021. There was 1 interview round.
Interview Questionnaire
6 Questions
- Q1. When i should get inter view cal
- Q2. Where is the cimpany
- Ans.
The location of the company is not specified in the question.
The question does not provide any information about the location of the company.
It is important to clarify which company the interviewer is referring to.
If the company name is known, a quick online search can provide its location.
- Q3. And u will provide job training
- Q4. And how u will send offer letter
- Q5. And how is the salary expectations
- Q6. And in your company any experience required
Interview Preparation Tips
I applied via Walk-in and was interviewed before May 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Five minutes speech
Interview Preparation Tips
raja roy
I applied via Other and was interviewed in Oct 2018. There were 2 interview rounds.
Interview Preparation Tips
Experience: I was rejected for having for than 5 years of experience, even excluding BPO industry
General Tips: Always check for the years of experience they mention. If you have more than that, don't go for it. They will reject.
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Customer Service Associate Interview Questions & Answers
LG Electronics
Anonymous
posted on 21 Sep 2024
I applied via Referral and was interviewed before Sep 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell me about your last experience
- Ans.
My last experience involved resolving a customer's issue with a product delivery.
Customer was upset about a delayed delivery
I apologized for the inconvenience and offered to track the package
Communicated with the shipping company to provide updates to the customer
Ensured the customer received the package on time and followed up to confirm satisfaction
- Q2. How to deal with angery customer
- Ans.
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
Listen actively to understand the customer's concerns
Empathize with the customer's emotions and show understanding
Remain calm and composed, even if the customer is being aggressive
Apologize for any inconvenience caused, regardless of fault
Offer solutions to address the customer's issue and resolve it
Follow up with the customer to ensure their
I applied via Walk-in and was interviewed in Apr 2023. There were 3 interview rounds.
Aptitude and general knowledge check
(2 Questions)
- Q1. Subject based questions
- Q2. Questions on sales too
Interview Preparation Tips
- B2B Sales
Customer Service Associate Interview Questions & Answers
LG Electronics
Anonymous
posted on 15 Sep 2023
Selected
I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.
(5 Questions)
- Q1. Relative of technical
- Q2. Opposite relative
- Q3. Mostly important
- Q4. My introduction
- Q5. Realtive self questions and introduction
Computer science and technology
Interview Preparation Tips
I applied via Walk-in and was interviewed before Apr 2021. There were 2 interview rounds.
(5 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Why should we hire you?
- Q4. What are your strengths and weaknesses?
- Q5. Tell me about yourself.
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Tell me your self, and some technical questions
(2 Questions)
- Q1. What is lean production system
- Ans.
Lean production system is a manufacturing philosophy that focuses on minimizing waste and maximizing efficiency.
It involves continuous improvement and elimination of non-value-added activities
It emphasizes on creating a pull-based system where production is based on customer demand
It involves the use of tools such as Kanban, 5S, and Kaizen
Examples of companies that use lean production system include Toyota, Nike, and I
- Q2. How did calculate OEE
- Ans.
OEE is calculated by multiplying Availability, Performance, and Quality percentages.
Availability is calculated by dividing the total operating time by planned production time.
Performance is calculated by dividing the actual production rate by the maximum production rate.
Quality is calculated by dividing the number of good units produced by the total number of units produced.
OEE = Availability x Performance x Quality
(2 Questions)
- Q1. Regarding People management
- Q2. How did you express the team person while critical situation of production time
Interview Preparation Tips
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Dell Customer Service Associate Interview Process
based on 1 interview
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