LG Electronics Interview Questions, Process, and Tips

Q1. Why this entry job?
Ans. 
I am passionate about starting my career in this field and believe this entry job will provide me with valuable experience and opportunities for growth.
• Opportunity to learn and gain hands-on experience

• Chance to develop skills and knowledge in the industry

• Potential for growth and advancement within the company
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Q2. What is the name of job?
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The name of the job is Trainee.
• Trainees are individuals who are learning and gaining practical experience in a specific field or industry.

• They are typically supervised by experienced professionals and undergo training programs to develop their skills.

• Examples of trainee positions include management trainee, sales trainee, and engineering trainee.
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Q3. What is the full form of BA
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BA stands for Bachelor of Arts.
• BA stands for Bachelor of Arts.

• It is an undergraduate academic degree awarded for a course or program in the arts and humanities.

• Example: BA in English Literature, BA in History
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Q4. What is the full formpf MBBS
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Q5. What is the name ofourcoutry
Ans. 
The name of our country is United States of America.
• Officially known as United States of America

• Commonly referred to as USA

• Consists of 50 states
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Q1. Production Management
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Q2. Company Policy and rules
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Q1. Skills of production manufacturing
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Q2. As per following company policy
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Q1. Concepts related to BBT
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Q1. Test Cases and Test Scenarios
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Q1. Introduce youself
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems and ticketing platforms

• Excellent communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q2. Are u comfortable to speak English or Hindi
Ans. 
Comfortable speaking both English and Hindi
• Yes, I am comfortable speaking both English and Hindi

• I am fluent in both languages and can effectively communicate in either

• I have experience providing customer support in both English and Hindi
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Q1. Typing Test Typing Test
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Write Eassy on some Topic like Election, favourite sports , memorable day

Q1. Introduce Yourself
Ans. 
I am a dedicated and experienced Customer Support Executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries, resolving complaints, and providing product information

• I am proficient in using CRM systems and have a strong attention to detail

• I have received multiple awards for my outstanding customer service ski
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Q2. What are role and responsiblities in your previous company?
Ans. 
In my previous company, I was responsible for providing customer support through various channels and resolving customer queries and issues.
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely and professional manner

• Provided product information and assistance to customers

• Escalated complex issues to the appropriate department for resolution

• Maintained accurate records o
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Q3. What is inbound and outbound calling?
Ans. 
Inbound calling is receiving calls from customers, while outbound calling is making calls to customers.
• Inbound calling involves answering customer inquiries and providing support

• Outbound calling involves making sales calls or follow-up calls to customers

• Examples: Inbound calling - customer service hotline, Outbound calling - telemarketing
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Q4. What is B P O
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BPO stands for Business Process Outsourcing, where a company contracts out various business operations to a third-party service provider.
• BPO involves contracting out specific business processes such as customer support, technical support, data entry, and more.

• Companies often outsource these processes to specialized BPO firms to reduce costs and focus on core business activities.

• BPO services can be onshore, nearshore, o...read more
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Q5. What are you strength and weakness
Ans. 
Strength: Excellent communication skills, Weakness: Overthinking
• Strength: Ability to effectively communicate with customers and colleagues

• Strength: Strong problem-solving skills

• Weakness: Tendency to overthink situations and decisions

• Weakness: Struggle with delegating tasks to others
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