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LG Electronics Customer Support Executive Interview Questions and Answers
LG Electronics Customer Support Executive Interview Experiences
1 interview found
Selected
I applied via Referral and was interviewed in Apr 2024. There were 4 interview rounds.
(2 Questions)
- Q1. Introduce youself
- Ans.
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.
Over 5 years of experience in customer support roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems and ticketing platforms
Excellent communication and problem-solving skills
Received multiple awards for outstanding customer service
- Q2. Are u comfortable to speak English or Hindi
- Ans.
Comfortable speaking both English and Hindi
Yes, I am comfortable speaking both English and Hindi
I am fluent in both languages and can effectively communicate in either
I have experience providing customer support in both English and Hindi
(1 Question)
- Q1. Typing Test Typing Test
Write Eassy on some Topic like Election, favourite sports , memorable day
(5 Questions)
- Q1. Introduce Yourself
- Ans.
I am a dedicated and experienced Customer Support Executive with a passion for helping customers resolve their issues.
I have over 5 years of experience in customer support roles
I am skilled in handling customer inquiries, resolving complaints, and providing product information
I am proficient in using CRM systems and have a strong attention to detail
I have received multiple awards for my outstanding customer service ski
- Q2. What are role and responsiblities in your previous company?
- Ans.
In my previous company, I was responsible for providing customer support through various channels and resolving customer queries and issues.
Handled customer inquiries via phone, email, and chat
Resolved customer complaints and issues in a timely and professional manner
Provided product information and assistance to customers
Escalated complex issues to the appropriate department for resolution
Maintained accurate records o
- Q3. What is inbound and outbound calling?
- Ans.
Inbound calling is receiving calls from customers, while outbound calling is making calls to customers.
Inbound calling involves answering customer inquiries and providing support
Outbound calling involves making sales calls or follow-up calls to customers
Examples: Inbound calling - customer service hotline, Outbound calling - telemarketing
- Q4. What is B P O
- Ans.
BPO stands for Business Process Outsourcing, where a company contracts out various business operations to a third-party service provider.
BPO involves contracting out specific business processes such as customer support, technical support, data entry, and more.
Companies often outsource these processes to specialized BPO firms to reduce costs and focus on core business activities.
BPO services can be onshore, nearshore, o...
- Q5. What are you strength and weakness
- Ans.
Strength: Excellent communication skills, Weakness: Overthinking
Strength: Ability to effectively communicate with customers and colleagues
Strength: Strong problem-solving skills
Weakness: Tendency to overthink situations and decisions
Weakness: Struggle with delegating tasks to others
Interview Preparation Tips
One of the standout features of LG BPO was the excellent food provided in the canteen. Additionally, the company offered complimentary tea and coffee, as well as providing both-side cab transportation. This was a huge benefit for me, as it saved me time and money on commuting.
If you have strong communication skills, you can expect a competitive salary of around 15k; otherwise, the base salary is 13k.
While my overall experience was highly satisfactory, I did notice that salary increases were not as frequent as I had hoped.
Overall, I would recommend LG BPO as a great place to work, especially for those seeking a supportive and friendly work environment with convenient transportation options.
Top trending discussions
Interview questions from similar companies
(3 Questions)
- Q1. Can i ask u about to customers services associated this is profile what should I do ?
- Q2. What About salary pakage?
- Ans. I now i am takint in hand 28k , so i want to 35k in hand
- Q3. I am working as a customer support service , so i am able do this job?
Interview Preparation Tips
Selected
I applied via Campus Placement and was interviewed in Oct 2024. There was 1 interview round.
(1 Question)
- Q1. What will good for me about my growth in this field
Customer Relationship Manager Interview Questions & Answers
Haier Appliances India
Anonymous
posted on 15 Dec 2023
Selected
I applied via Approached by Company and was interviewed in Nov 2023. There were 5 interview rounds.
Any questions choice
(4 Questions)
- Q1. Support with any
- Q2. Types any questions
- Q3. Machine related
- Q4. Breakers transformer model
Any title explain full and
(1 Question)
- Q1. Hr any questions suitable department
Interview Preparation Tips
I applied via Walk-in and was interviewed in Apr 2023. There were 3 interview rounds.
Aptitude and general knowledge check
(2 Questions)
- Q1. Subject based questions
- Q2. Questions on sales too
Interview Preparation Tips
- B2B Sales
Selected
I applied via Naukri.com and was interviewed in Sep 2023. There were 4 interview rounds.
Last working question
Last working question
(1 Question)
- Q1. Salery discussion
Selected
I applied via Walk-in
(2 Questions)
- Q1. What is last job profile?
- Q2. How will you manage customers query
- Ans.
I will manage customers' queries by actively listening, empathizing, providing solutions, and following up to ensure satisfaction.
Listen actively to understand the customer's issue
Empathize with the customer's situation and show understanding
Provide clear and helpful solutions to address the query
Follow up with the customer to ensure their satisfaction and resolve any further issues
Maintain a positive and professional
Interview Preparation Tips
(1 Question)
- Q1. Set a situation to handle customer escalatiom
- Ans.
Handling a customer escalation by actively listening, empathizing, and finding a solution.
Listen to the customer's concerns without interrupting
Empathize with the customer's emotions and frustrations
Apologize for any inconvenience caused
Offer a solution or escalate to a higher authority if necessary
Interview Preparation Tips
- Escalation Management
Selected
I applied via Approached by Company and was interviewed before Aug 2023. There were 4 interview rounds.
(2 Questions)
- Q1. Tell me about yourself.
- Ans.
Experienced customer service executive with a strong background in resolving customer issues and ensuring satisfaction.
Over 5 years of experience in customer service roles
Skilled in handling customer inquiries, complaints, and feedback
Proficient in using CRM systems and resolving technical issues
Strong communication and problem-solving skills
Received multiple awards for excellent customer service
- Q2. How do you know about this opening?
- Ans.
I found out about this opening through a job search website.
I regularly check job search websites for new opportunities.
I received a notification from the job search website about this opening.
I saw the job posting on a job search website and decided to apply.
A friend or colleague recommended this job opening to me through a job search website.
Experience with a particular case, Escalation, difficult case attended
(1 Question)
- Q1. Related for handling, knowledge, adaptabilityand more
(1 Question)
- Q1. Consolidate for all 3 rounds again and in depth
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Panasonic
Lakshmi Gupta
posted on 24 Feb 2023
Selected
I applied via Recruitment Consulltant and was interviewed before Feb 2022. There was 1 interview round.
(3 Questions)
- Q1. What is the BPO ?
- Ans.
BPO stands for Business Process Outsourcing.
BPO involves contracting out specific business processes to a third-party service provider.
It is commonly used for customer service, technical support, and back-office operations.
BPO can help companies save costs, improve efficiency, and focus on core business functions.
Examples of BPO companies include Accenture, IBM, and Infosys.
- Q2. What is the customer service ?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, chat, or in...
- Q3. About your self and your hobbies
- Ans. My name is Lakshmi Gupta basically I am from Hamirpur district but currently I am living in Indirapuram Ghaziabad because Ghaziabad is my in-law house. I am pursuing B.A LL.B from Mewar institute of law. Vasundhara Ghaziabad U.P. 201012 . Completed senior secondary studies from humanity securing (59%) from SP hiranand inter College Bewar. Hamirpur u.p 510201 Completed High school studies securing (64.3%) from Governme...
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LG Electronics Customer Support Executive Interview Process
based on 1 interview
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LG Electronics Customer Support Executive Reviews and Ratings
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