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LG Electronics Customer Support Executive Interview Questions and Answers

Updated 9 Oct 2024

LG Electronics Customer Support Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Apr 2024. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce youself
  • Ans. 

    I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems and ticketing platforms

    • Excellent communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. Are u comfortable to speak English or Hindi
  • Ans. 

    Comfortable speaking both English and Hindi

    • Yes, I am comfortable speaking both English and Hindi

    • I am fluent in both languages and can effectively communicate in either

    • I have experience providing customer support in both English and Hindi

  • Answered by AI
Round 2 - Typing Test 

(1 Question)

  • Q1. Typing Test Typing Test
Round 3 - Assignment 

Write Eassy on some Topic like Election, favourite sports , memorable day

Round 4 - One-on-one 

(5 Questions)

  • Q1. Introduce Yourself
  • Ans. 

    I am a dedicated and experienced Customer Support Executive with a passion for helping customers resolve their issues.

    • I have over 5 years of experience in customer support roles

    • I am skilled in handling customer inquiries, resolving complaints, and providing product information

    • I am proficient in using CRM systems and have a strong attention to detail

    • I have received multiple awards for my outstanding customer service ski

  • Answered by AI
  • Q2. What are role and responsiblities in your previous company?
  • Ans. 

    In my previous company, I was responsible for providing customer support through various channels and resolving customer queries and issues.

    • Handled customer inquiries via phone, email, and chat

    • Resolved customer complaints and issues in a timely and professional manner

    • Provided product information and assistance to customers

    • Escalated complex issues to the appropriate department for resolution

    • Maintained accurate records o

  • Answered by AI
  • Q3. What is inbound and outbound calling?
  • Ans. 

    Inbound calling is receiving calls from customers, while outbound calling is making calls to customers.

    • Inbound calling involves answering customer inquiries and providing support

    • Outbound calling involves making sales calls or follow-up calls to customers

    • Examples: Inbound calling - customer service hotline, Outbound calling - telemarketing

  • Answered by AI
  • Q4. What is B P O
  • Ans. 

    BPO stands for Business Process Outsourcing, where a company contracts out various business operations to a third-party service provider.

    • BPO involves contracting out specific business processes such as customer support, technical support, data entry, and more.

    • Companies often outsource these processes to specialized BPO firms to reduce costs and focus on core business activities.

    • BPO services can be onshore, nearshore, o...

  • Answered by AI
  • Q5. What are you strength and weakness
  • Ans. 

    Strength: Excellent communication skills, Weakness: Overthinking

    • Strength: Ability to effectively communicate with customers and colleagues

    • Strength: Strong problem-solving skills

    • Weakness: Tendency to overthink situations and decisions

    • Weakness: Struggle with delegating tasks to others

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I recently worked at LG BPO as a CRE in Dealer WhatsApp for 4 months. My experience was overwhelmingly positive. The senior staff and my team leader, Dipanshu Tyagi, were incredibly supportive and polite. The company consistently credited salaries on time, even accommodating my early resignation without requiring a notice period.

One of the standout features of LG BPO was the excellent food provided in the canteen. Additionally, the company offered complimentary tea and coffee, as well as providing both-side cab transportation. This was a huge benefit for me, as it saved me time and money on commuting.

If you have strong communication skills, you can expect a competitive salary of around 15k; otherwise, the base salary is 13k.

While my overall experience was highly satisfactory, I did notice that salary increases were not as frequent as I had hoped.

Overall, I would recommend LG BPO as a great place to work, especially for those seeking a supportive and friendly work environment with convenient transportation options.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Nov 2023. There were 2 interview rounds.

Round 1 - Group Discussion 

Online sales vs offline sales

Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. What have you done is your internship?
  • Ans. 

    During my internship, I worked on developing sales strategies, conducting market research, and assisting with client presentations.

    • Developed sales strategies to target new clients

    • Conducted market research to identify potential leads

    • Assisted in creating and delivering client presentations

    • Collaborated with the sales team to analyze sales data and trends

  • Answered by AI

I applied via Naukri.com and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Job validity time and then they had told me permanent besis

Interview Preparation Tips

Interview preparation tips for other job seekers -
This interview was a technical one but was majorly a stress test. It lasted for about 1 hour 10 minutes. The interviewer wanted to test both my knowledge and communication skills. Most of the questions asked to me were related to my B.Tech curriculum i.e. computer science related topics. He stressed a lot on the basics related to my project topic. Luckily I was able to answer most of the questions correctly. I tried to answer each question with examples and also used props on the table (like pens, paperweights, pen stands etc.) to explain my theories. It was my first offcampus interview, and I think I did pretty well for a fresher. You need to stay calm and should apply presence of mind. Please go through the job description thoroughly word-by-word and recheck your resume to ensure that you are a best-fit for the position.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - Group Discussion 

Targets achievements and working etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Upload resume to naukri.com

I applied via Other and was interviewed before Dec 2016. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Some gernal questions about your work experience

Interview Preparation Tips

Round: Resume Shortlist
Experience: Gud education.. And experience

General Tips: Final interview by the Asm.. And B. M
Skills: Communication, Body Language, Problem Solving, Leadership, Presentation Skills, Time Management

I applied via Walk-in and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Discus about the product knowledge and how to sale in compare to other products

Interview Preparation Tips

Interview preparation tips for other job seekers - Firstly self confidence and grooming, dress sense, which company you have to go then completely knowledge to skills, communication skills

I applied via Approached by Company and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Case Study 

About my ...CV and my approch to this company

Interview Preparation Tips

Topics to prepare for Samsung Sales Executive interview:
  • Your experience
  • Your beahaviour
  • Team Handling
  • Sales
  • Quality Control
Interview preparation tips for other job seekers - No need to say about this organization its very variable and relax posed company and as u know its a brand .
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Products related questions
  • Q2. Good communication with well good parsonality

Interview Preparation Tips

Interview preparation tips for other job seekers - If your experienced in sales you will get the job with the god salary with best insensitives
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Sep 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. About experience
  • Q2. About knowledge
Round 2 - Technical 

(2 Questions)

  • Q1. About experience
  • Q2. About technology
Round 3 - Group Discussion 

About retail stores technology of products

Interview Preparation Tips

Interview preparation tips for other job seekers - Great job secure salary on time increments on time best in retails sony

I applied via Campus Placement and was interviewed in Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. Where do you see yourself in 5 years?
  • Q3. Tell me about yourself.
Round 3 - Assignment 

Genaral question

Interview Preparation Tips

Interview preparation tips for other job seekers - Achivment a goal
Bissiness is all time A growth target

LG Electronics Interview FAQs

How many rounds are there in LG Electronics Customer Support Executive interview?
LG Electronics interview process usually has 4 rounds. The most common rounds in the LG Electronics interview process are HR, Typing Test and Assignment.
What are the top questions asked in LG Electronics Customer Support Executive interview?

Some of the top questions asked at the LG Electronics Customer Support Executive interview -

  1. What is inbound and outbound calli...read more
  2. What is B P...read more
  3. Typing Test Typing T...read more

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LG Electronics Customer Support Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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LG Electronics Customer Support Executive Salary
based on 5 salaries
₹1.8 L/yr - ₹3 L/yr
19% less than the average Customer Support Executive Salary in India
View more details

LG Electronics Customer Support Executive Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

5.0

Skill development

5.0

Work-life balance

4.0

Salary

5.0

Job security

5.0

Company culture

4.0

Promotions

5.0

Work satisfaction

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