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LG Electronics Customer Support Executive Interview Questions and Answers

Updated 9 Oct 2024

LG Electronics Customer Support Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Apr 2024. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce youself
  • Ans. 

    I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems and ticketing platforms

    • Excellent communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. Are u comfortable to speak English or Hindi
  • Ans. 

    Comfortable speaking both English and Hindi

    • Yes, I am comfortable speaking both English and Hindi

    • I am fluent in both languages and can effectively communicate in either

    • I have experience providing customer support in both English and Hindi

  • Answered by AI
Round 2 - Typing Test 

(1 Question)

  • Q1. Typing Test Typing Test
Round 3 - Assignment 

Write Eassy on some Topic like Election, favourite sports , memorable day

Round 4 - One-on-one 

(5 Questions)

  • Q1. Introduce Yourself
  • Ans. 

    I am a dedicated and experienced Customer Support Executive with a passion for helping customers resolve their issues.

    • I have over 5 years of experience in customer support roles

    • I am skilled in handling customer inquiries, resolving complaints, and providing product information

    • I am proficient in using CRM systems and have a strong attention to detail

    • I have received multiple awards for my outstanding customer service ski

  • Answered by AI
  • Q2. What are role and responsiblities in your previous company?
  • Ans. 

    In my previous company, I was responsible for providing customer support through various channels and resolving customer queries and issues.

    • Handled customer inquiries via phone, email, and chat

    • Resolved customer complaints and issues in a timely and professional manner

    • Provided product information and assistance to customers

    • Escalated complex issues to the appropriate department for resolution

    • Maintained accurate records o

  • Answered by AI
  • Q3. What is inbound and outbound calling?
  • Ans. 

    Inbound calling is receiving calls from customers, while outbound calling is making calls to customers.

    • Inbound calling involves answering customer inquiries and providing support

    • Outbound calling involves making sales calls or follow-up calls to customers

    • Examples: Inbound calling - customer service hotline, Outbound calling - telemarketing

  • Answered by AI
  • Q4. What is B P O
  • Ans. 

    BPO stands for Business Process Outsourcing, where a company contracts out various business operations to a third-party service provider.

    • BPO involves contracting out specific business processes such as customer support, technical support, data entry, and more.

    • Companies often outsource these processes to specialized BPO firms to reduce costs and focus on core business activities.

    • BPO services can be onshore, nearshore, o...

  • Answered by AI
  • Q5. What are you strength and weakness
  • Ans. 

    Strength: Excellent communication skills, Weakness: Overthinking

    • Strength: Ability to effectively communicate with customers and colleagues

    • Strength: Strong problem-solving skills

    • Weakness: Tendency to overthink situations and decisions

    • Weakness: Struggle with delegating tasks to others

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I recently worked at LG BPO as a CRE in Dealer WhatsApp for 4 months. My experience was overwhelmingly positive. The senior staff and my team leader, Dipanshu Tyagi, were incredibly supportive and polite. The company consistently credited salaries on time, even accommodating my early resignation without requiring a notice period.

One of the standout features of LG BPO was the excellent food provided in the canteen. Additionally, the company offered complimentary tea and coffee, as well as providing both-side cab transportation. This was a huge benefit for me, as it saved me time and money on commuting.

If you have strong communication skills, you can expect a competitive salary of around 15k; otherwise, the base salary is 13k.

While my overall experience was highly satisfactory, I did notice that salary increases were not as frequent as I had hoped.

Overall, I would recommend LG BPO as a great place to work, especially for those seeking a supportive and friendly work environment with convenient transportation options.

Interview questions from similar companies

I applied via Naukri.com and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me some thing about you?
  • Q2. Tell me your work experience?

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak with confidence.

Interview Questionnaire 

1 Question

  • Q1. Tell me something about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Always read the website

Interview Questionnaire 

1 Question

  • Q1. What do you know about our company and why do you join it ?
  • Ans. 

    I know that your company is a leading provider of innovative sales solutions in the industry. I am joining because of your strong reputation and commitment to excellence.

    • Your company has a proven track record of success in delivering top-notch sales solutions.

    • I am impressed by the innovative approach your company takes in the sales industry.

    • Your company's commitment to excellence and customer satisfaction aligns with m...

  • Answered by AI

Interview Preparation Tips

Round: Resume Shortlist
Experience: I was told to tell me about my self. They checked my communication skills and my confidence level.
Tips: Be confident in this round about your self. And represent yourself in good professional way.

Round: HR Interview
Experience: In this round they were checking our knowledge and our homework that what we knew about them and their products. They were also checking that are we ready for learning and do we have potential or not.
Tips: Don't show that you know everything. Just talk point to point. So much Pre-requisite knowledge can be bad for you.

College Name: Galgotias University

I applied via Campus Placement and was interviewed before Sep 2019. There were 7 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. 1. About yourself
  • Q2. 2. Why did you choose this job
  • Q3. 3. Why did you choose oppo
  • Q4. 4. One region is Very bad and other region is good, which region you choose to work.
  • Q5. 5. Goal in life
  • Ans. 

    My goal in life is to continuously learn and grow, both personally and professionally, while making a positive impact on others.

    • Constantly seek opportunities for self-improvement and development

    • Set specific, achievable goals to work towards

    • Help and inspire others to reach their full potential

    • Strive to make a difference in the lives of those around me

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold, confident. Prepare a bit

First round is simple aptitude
2nd round is Group discussion
3rd is Face to face interview
4th is panel interview

I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me about baise features about mobile
  • Ans. 

    Mobile devices have various features that enhance communication, productivity, and entertainment.

    • Mobile phones offer seamless connectivity through calls, texts, and internet access.

    • They have advanced cameras for capturing high-quality photos and videos.

    • Mobile apps provide a wide range of functionalities, such as social media, gaming, and productivity tools.

    • Smartphones have built-in GPS for navigation and location-based...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Knowledge of mobile key points of the mobile

I applied via Recruitment Consultant and was interviewed in Oct 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Information about the current model running in the market

Interview Preparation Tips

Interview preparation tips for other job seekers - Just me prepared with the famous brand new models

I applied via Referral and was interviewed in Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. About my past experience
  • Q2. Future goals

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was held on zoom meeting platform in order to make sure of social distance due to covid 19 virus and secure the health....
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview in Sep 2024.

Round 1 - Technical 

(2 Questions)

  • Q1. What is mobile app testing?
  • Ans. 

    Mobile app testing is the process of evaluating the functionality, usability, and performance of a mobile application.

    • Testing the app on different devices and operating systems to ensure compatibility

    • Checking for bugs, glitches, and errors in the app's functionality

    • Evaluating the user interface and user experience to ensure a seamless interaction

    • Performance testing to assess the app's speed, responsiveness, and stabili...

  • Answered by AI
  • Q2. What is an android testing
  • Ans. 

    Android testing is the process of evaluating the functionality and performance of Android applications to ensure they meet quality standards.

    • Android testing involves testing the user interface, functionality, performance, security, and compatibility of Android applications.

    • Common types of Android testing include unit testing, integration testing, system testing, and acceptance testing.

    • Tools like Android Studio, Espress...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - This is have an good opportunity for job seekers

Skills evaluated in this interview

LG Electronics Interview FAQs

How many rounds are there in LG Electronics Customer Support Executive interview?
LG Electronics interview process usually has 4 rounds. The most common rounds in the LG Electronics interview process are HR, Typing Test and Assignment.
What are the top questions asked in LG Electronics Customer Support Executive interview?

Some of the top questions asked at the LG Electronics Customer Support Executive interview -

  1. What is inbound and outbound calli...read more
  2. What is B P...read more
  3. Typing Test Typing T...read more

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LG Electronics Customer Support Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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LG Electronics Customer Support Executive Salary
based on 5 salaries
₹1.8 L/yr - ₹3 L/yr
20% less than the average Customer Support Executive Salary in India
View more details

LG Electronics Customer Support Executive Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

5.0

Skill development

5.0

Work-life balance

4.0

Salary

5.0

Job security

5.0

Company culture

4.0

Promotions

5.0

Work satisfaction

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