LG Electronics Area Manager Interview Questions and Answers

Addressing day to day complaints efficiently to ensure customer satisfaction and retention.

• Listen actively to the customer's complaint and show empathy.

• Apologize for any inconvenience caused and assure the customer that their issue will be resolved.

• Offer a solution or alternative to resolve the complaint in a timely manner.

• Follow up with the customer to ensure their satisfaction with the resolution.

• Document the complai...read more

Increasing distribution and direct dealers involves building strong relationships, expanding network, offering incentives, and providing excellent support.

• Build strong relationships with existing dealers to increase loyalty and referrals

• Expand network by identifying potential dealers in untapped markets

• Offer incentives such as discounts, promotions, or exclusive deals to attract new dealers

• Provide excellent support thr...read more

Increasing WOD (Workout of the Day) can be achieved by focusing on variety, intensity, and community engagement.

• Introduce new and challenging exercises to keep participants engaged

• Increase the intensity of workouts gradually to push participants to their limits

• Encourage friendly competition and group workouts to foster a sense of community and motivation

I am an avid hiker and have climbed several mountains in the past year.

• I have a passion for outdoor activities and enjoy challenging myself physically

• Hiking helps me clear my mind and stay focused

• One of my proudest achievements is reaching the summit of Mount Kilimanjaro last summer

I do sales by building relationships, understanding customer needs, and offering solutions.

• Build relationships with customers to gain trust and loyalty

• Understand customer needs and tailor solutions to meet those needs

• Utilize effective communication and negotiation skills

• Follow up with customers to ensure satisfaction and encourage repeat business

Yes, I am aware of market mapping for VRF, DUCTABLE, and cassette AC units.

• I have conducted market research on VRF, DUCTABLE, and cassette AC units to understand the competitive landscape.

• I am familiar with the key players, pricing strategies, distribution channels, and market trends in the VRF, DUCTABLE, and cassette AC segments.

• I have analyzed customer preferences and demand for VRF, DUCTABLE, and cassette AC units i...read more

Heat load calculation involves considering various parameters to determine the amount of heat that needs to be removed from a space.

• Calculate the heat load by considering factors such as the size of the space, insulation, number of occupants, equipment, lighting, and climate.

• Take into account the heat generated by appliances, computers, and other electronic devices.

• Consider the heat gain from windows, doors, and walls.

• ...read more

My sales target is to increase revenue by 15% annually. I achieve it by setting clear goals, analyzing market trends, and motivating my team.

• Set specific and achievable sales targets

• Analyze market trends and customer needs to identify opportunities

• Implement effective sales strategies and tactics

• Motivate and train sales team to reach their full potential

• Regularly review performance and adjust strategies as needed

VRF stands for Variable Refrigerant Flow, a HVAC technology that allows for individual control of air conditioning in different zones.

• VRF systems use refrigerant as the cooling and heating medium, allowing for more precise temperature control.

• Each indoor unit in a VRF system can operate independently, providing customized comfort for different areas.

• VRF systems are energy efficient as they can adjust the refrigerant fl...read more

ADP (Air Dry Bulb Temperature) into Heat Load refers to the impact of the dry bulb temperature of the air on the heat load of a system.

• ADP is the Air Dry Bulb Temperature, which is the temperature of the air without factoring in humidity.

• The dry bulb temperature affects the heat load of a system as it determines the amount of heat energy present in the air.

• Higher ADP results in higher heat load, as the air contains mor...read more

Sensible load refers to the heat that can be measured by a thermometer, while latent load refers to the heat that causes moisture to evaporate.

• Sensible load is the heat that can be measured by a thermometer and is typically associated with temperature changes.

• Latent load is the heat that causes moisture to evaporate and is not directly measurable by a thermometer.

• Both sensible and latent loads need to be considered whe...read more

The load will be higher for the server room due to the continuous operation of servers and networking equipment.

• Servers running 24/7 require constant power and cooling, leading to higher load.

• Networking equipment such as switches and routers also contribute to the load.

• Additional equipment like UPS systems and air conditioning units further increase the load.

• High-performance servers or data processing tasks can also re

Yes, a psychometric chart is a graphical representation of the thermodynamic properties of air.

• A psychometric chart is used to analyze the properties of air such as temperature, humidity, and enthalpy.

• It helps in understanding the relationships between these properties and how they affect indoor air quality and comfort.

• By using the chart, one can determine parameters like relative humidity, dew point, and specific volu...read more

My current CTC is a combination of fixed and variable components.

• My current CTC includes a fixed salary component and a variable component based on performance.

• For example, my fixed salary is $60,000 per year and my variable component is up to 20% of my fixed salary based on achieving sales targets.

• I can provide a detailed breakdown of my current CTC during the discussion.

Expected CTC depends on company policy, industry standards, candidate's experience and negotiation skills.

• Expected CTC can vary based on company policy and budget constraints.

• Industry standards for the specific role and location also play a significant role in determining the expected CTC.

• Candidate's experience, skills, qualifications, and track record can influence the expected CTC.

• Negotiation skills of the candidate ...read more

Supply chain is the process of managing the flow of goods and services from the point of origin to the point of consumption.

• Inward and outward logistics

• Inventory management

• Transportation

• SAP codes and movement types

• Supplier and vendor management

• Demand planning and forecasting