Vivo Customer Service Associate Interview Questions and Answers

Q1. Why are the perfect fit for the role
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Aptitude and general knowledge check

Q1. Subject based questions
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Q2. Questions on sales too
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Q1. What is the BPO ?
Ans. 
BPO stands for Business Process Outsourcing.
• BPO involves contracting out specific business processes to a third-party service provider.

• It is commonly used for customer service, technical support, and back-office operations.

• BPO can help companies save costs, improve efficiency, and focus on core business functions.

• Examples of BPO companies include Accenture, IBM, and Infosys.
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Q2. What is the customer service ?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat, or in...read more
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Q3. About your self and your hobbies
Ans. My name is Lakshmi Gupta basically I am from Hamirpur district but currently I am living in Indirapuram Ghaziabad because Ghaziabad is my in-law house. I am pursuing B.A LL.B from Mewar institute of law. Vasundhara Ghaziabad U.P. 201012 . Completed senior secondary studies from humanity securing (59%) from SP hiranand inter College Bewar. Hamirpur u.p 510201 Completed High school studies securing (64.3%) from Governme...read more
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Q1. What will good for me about my growth in this field
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Last working question

Last working question

Q1. Salery discussion
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Q1. How does a motor works.
Ans. 
A motor works by converting electrical energy into mechanical energy through the interaction of magnetic fields.
• Electric current flows through coils of wire, creating a magnetic field.

• The magnetic field interacts with permanent magnets, causing the rotor to turn.

• The turning rotor drives the mechanical output of the motor.

• Different types of motors (e.g. DC, AC, stepper) operate based on variations of this principle.
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Q2. What's your expectations for salary
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Q1. Sir you can ask me whatever you like.
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Q1. Tell me about your last experience
Ans. 
My last experience involved resolving a customer's issue with a product delivery.
• Customer was upset about a delayed delivery

• I apologized for the inconvenience and offered to track the package

• Communicated with the shipping company to provide updates to the customer

• Ensured the customer received the package on time and followed up to confirm satisfaction
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Q2. How to deal with angery customer
Ans. 
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions and show understanding

• Remain calm and composed, even if the customer is being aggressive

• Apologize for any inconvenience caused, regardless of fault

• Offer solutions to address the customer's issue and resolve it

• Follow up with the customer to ensure their
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