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Philips Customer Service Executive Interview Questions and Answers

Updated 27 Oct 2023

Philips Customer Service Executive Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Last working question

Round 3 - Aptitude Test 

Last working question

Round 4 - HR 

(1 Question)

  • Q1. Salery discussion

Interview questions from similar companies

I applied via Walk-in and was interviewed before Mar 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about your self
  • Q2. Why should we hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - B confident speak as much as u can don't miss your words your descriptions
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Aug 2023. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    Experienced customer service executive with a strong background in resolving customer issues and ensuring satisfaction.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries, complaints, and feedback

    • Proficient in using CRM systems and resolving technical issues

    • Strong communication and problem-solving skills

    • Received multiple awards for excellent customer service

  • Answered by AI
  • Q2. How do you know about this opening?
  • Ans. 

    I found out about this opening through a job search website.

    • I regularly check job search websites for new opportunities.

    • I received a notification from the job search website about this opening.

    • I saw the job posting on a job search website and decided to apply.

    • A friend or colleague recommended this job opening to me through a job search website.

  • Answered by AI
Round 2 - Case Study 

Experience with a particular case, Escalation, difficult case attended

Round 3 - Technical 

(1 Question)

  • Q1. Related for handling, knowledge, adaptabilityand more
Round 4 - One-on-one 

(1 Question)

  • Q1. Consolidate for all 3 rounds again and in depth

Interview Preparation Tips

Interview preparation tips for other job seekers - do not accept any job. there is no career growth. intaxic work atomphere. Work-life balance heavily affected. low salary

Interview Preparation Tips

Round: Test
Experience: The first consisted of an online test which had an aptitude section which was pretty simply and then a programming section consisting of three different programs. The programs were logical required basic knowledge of array, sorting and a little bit of data structures.

Round: Technical Interview
Experience: Around 13 of us were shortlisted for the interview round, B.Tech and M.Tech included. The interview round was mostly interactive, where we had to mention about the various interns that we went through. A few programming questions were asked based on topics which we were comfortable with.
Tips: Just get used to coding, data structures and basic aptitude. GRE preparation as such helped me.

Round: HR Interview
Experience: Finally there was a HR round in which I was asked as to why I would like to work in Samsung R&D and general things about interests and future plans. On the whole Samsung took 3 B.Tech students and 2 M.Tech students when they came for placements apart from PPOs.

General Tips: Personally I feel that one should apply in only those companies in which they are sure of having job satisfaction. So don't apply to companies which you are not interested in just for the sake of having a backup because once you are placed you do not have a second chance.
Do not get dejected if you do not get through in the first few tries. Keep your hopes up and be confident when ever you get to interview rounds. Try to be assertive when giving answers. It is some times exhausting to go through placements but the moment you get placed you will have the best feeling ever.
Skill Tips: Just chill and take the test. Once you clear the online test, irrespective of your pointer if you have a good profile you can convince the interviewers.
Skills:
College Name: NIT Surathkal
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Shell scripting
  • Q2. CICD pipeline question

Software Engineer Interview Questions & Answers

Samsung user image Shubham Srivastava

posted on 5 Feb 2016

Interview Preparation Tips

Round: Test
Experience: Written round: One programming question of 3 hours duration.All test cases were to passed.
Duration: 3 hours minutes
Total Questions: 1

Round: Technical Interview
Experience:
There were two rounds : tech PI and HR round.
A.Tech. PI: Firstly,interviewer went through my whole resume.He started asking questions from project done during summer internship.Questions were:
1.What is he project about?
2.Difference between 3G and 4G.
3.What is the aim of this research internship?
4.How much was i able to complete in two months?(I told that i am continuing as major project,since in two months time i could not get desired result).

Then, he went onto programming language i was comfortable. I answered C.
1.sizeof("shubham")
strlen("shubham")
I was asked to write output.Output would be 8 and 7. He asked why. Basic concepts should be clear.
2.Storage Classes in C-asked me concept and gave some questions to write output.
3.Constant pointers and pointers to constant. Asked to write output of snippets he gave.
4.malloc,caloc,realloc,free-syntax
5.Questions on pointers.

Basic concepts of let us C were asked mostly,that book is enough . Also see, GEEKSFORGEEKS, C section.

Operating System: Mutex and Semaphore,critical Section, Scheduling algorithms, Producer-Consumer Problem.
(Data Structures was not asked to me but others.)

Puzzles:
1. Maximum run a batsman can make in 50 overs.
2.There are 10 coins. 5 face head side and 5 as tail. You are blind folded.Make two piles of equal number of coins such that number of head in equal in both the piles.
Assumption:You can flip coin any number of times.

Question: Why do you want to join Samsung ,though placed in other company?

Questions: Any plans of future studies. I answered 'NO' only job.

Last question: Any question I would like to ask them. I asked what work would be doing in R&D. He explained me a lot of things.
Tips: 1.Be thorough with your project(done during internship or training) . You should be able to answer almost all the questions.
2.Study operating system very well if you plan to sit in samsung R&D.
3.Data structures and any one programming language.
4.Prepare puzzles as it can be asked by anyone. See programmerinterview.com etc.
5.Refer samsung archives of GEEKSFORGEEKS . Interview questions were mostly covering those.

Round: HR Interview
Experience: 1.Introduce yourself.
2.How would your friends describe you?
3.Tell the recent experiences of which makes you initiative.(i told that i am initiative,then he asked that question. So be ready with the examples,when u say any of your qualities.)
4.What is your weakness?
5.Puzzles.He asked me to fill the numbers from 1 to 8 in these 8 boxes, one number exactly once, such that no two consecutive elements are
adjacent(diagonally, horizontally or vertically) to each other.

-----/
6.Which places in India have you been?


Skills: Solving Logic Puzzles, Basic C/C++, Data Structures, Operating Systems
College Name: NIT Raipur

I applied via Campus Placement and was interviewed in Dec 2016. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Asked me about my research work That's it
  • Q2. Asked about the course project that i did in BE and MS

Interview Preparation Tips

Round: Test
Experience: There was one question which was little tricky , but not that difficult
Total Questions: 1

Round: Technical + HR Interview
Experience: There was one question which was little tricky , but not that difficult

College Name: IIT Madras

I applied via Campus Placement and was interviewed in Dec 2016. There were 5 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Project related questions
  • Q2. Breifly explain about project
  • Ans. 

    The project is a web-based application for managing inventory and sales of a retail store.

    • Developed using Java and Spring framework

    • Includes features such as product management, order management, and customer management

    • Utilizes MySQL database for data storage

    • Implemented security measures such as authentication and authorization

    • Designed with a responsive user interface for optimal user experience

  • Answered by AI
  • Q3. Tell me about yourself. Hobbies , strength and weakness
  • Ans. 

    I am a software developer with a passion for coding and problem-solving. My hobbies include reading and playing video games.

    • Proficient in programming languages such as Java and Python

    • Strong problem-solving skills

    • Good communication and teamwork abilities

    • Weakness: Sometimes I tend to overthink and spend too much time on a problem

    • Hobbies: Reading books on technology and playing video games

  • Answered by AI
  • Q4. Will u stay in samsung?
  • Ans. 

    I cannot make a commitment to staying at Samsung at this time.

    • I am open to exploring other opportunities

    • My decision will depend on various factors such as growth opportunities, work culture, and compensation

    • I value my time at Samsung and appreciate the experience gained

  • Answered by AI
  • Q5. Basic hr questions

Interview Preparation Tips

Round: Test
Experience: Problem similar to knapsack
Tips: dynamic programming
Duration: 3 hours
Total Questions: 1

Round: Technical Interview
Experience: Asked to explain about project. Some basic concepts in linear algebra and in deep learning like CNNs. Asked to implement Hungarian algorithm.
Tips: Brush up baisc ML and linear algebra concepts

Round: HR Interview
Experience: Asked where i did my btech. Asked why i switched by branch from electronics to computer science.
Tips: tell the truth to whatever is asked

Skills: Machine Learning
College Name: IIT Madras

Software Developer Interview Questions & Answers

Samsung user image GURRAM HARINATHA REDDY cs13b010

posted on 2 Dec 2016

I applied via Campus Placement and was interviewed in Dec 2016. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Difference between DFS and BFS?
  • Ans. 

    DFS and BFS are two popular graph traversal algorithms used in computer science.

    • DFS stands for Depth First Search and explores as far as possible along each branch before backtracking.

    • BFS stands for Breadth First Search and explores all the vertices at the present depth before moving on to the next level.

    • DFS uses a stack data structure to keep track of visited nodes while BFS uses a queue.

    • DFS is useful for finding path...

  • Answered by AI
  • Q2. When are double pointers used?
  • Ans. 

    Double pointers are used to store the address of a pointer variable.

    • Double pointers are useful in dynamic memory allocation.

    • They are used to modify the value of a pointer passed to a function.

    • They can be used to create linked lists and trees.

    • Example: int **ptr; //declares a double pointer to an integer

  • Answered by AI
  • Q3. List all the permutations of the array?
  • Ans. 

    Permutations of an array

    • Permutations are all possible arrangements of elements in an array

    • Number of permutations for an array of length n is n!

    • Use recursion to generate all permutations

    • Swap elements to generate different permutations

  • Answered by AI
  • Q4. What is the first biggest failure in your life?
  • Ans. 

    My first biggest failure was not being able to clear an important exam in high school.

    • Failed to manage time effectively

    • Did not seek help from teachers or peers

    • Did not practice enough

    • Learned the importance of preparation and seeking help

    • Improved study habits and time management skills

  • Answered by AI

Interview Preparation Tips

Round: Test
Duration: 3 hours
Total Questions: 1

College Name: IIT Madras

Skills evaluated in this interview

I applied via Campus Placement and was interviewed in Dec 2016. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Asked to breifly explain about the project
  • Q2. Asked to implement hungarian algorithm
  • Q3. Tell about yourself
  • Ans. 

    I am a software developer with experience in Java and Python.

    • Graduated with a degree in Computer Science

    • Worked on multiple projects using Java and Python

    • Familiar with Agile methodology

    • Passionate about learning new technologies

  • Answered by AI
  • Q4. Whats my strenghts and weaknesses?
  • Ans. 

    My strength is problem-solving and attention to detail. My weakness is public speaking.

    • Strength: Strong problem-solving skills

    • Strength: Attention to detail

    • Weakness: Public speaking

    • Weakness: Difficulty with time management

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: problem similar to knapssack
Tips: learn dynamic programming
Duration: 3 hours
Total Questions: 1

Round: Technical Interview
Experience: Asked basic ML and linear algebra questions
Tips: brush up ML and Linear Algebra concepts

Round: HR Interview
Experience: It was kind of a friendly discussion. She asked my why switched my branch from EC to CS for M.Tech?
Tips: Most of the questions were basic HR questions.

Skills: Machine Learning
College Name: IIT Madras

Philips Interview FAQs

How many rounds are there in Philips Customer Service Executive interview?
Philips interview process usually has 4 rounds. The most common rounds in the Philips interview process are Resume Shortlist, Assignment and Aptitude Test.

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Philips Customer Service Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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Philips Customer Service Executive Salary
based on 6 salaries
₹3.5 L/yr - ₹5.3 L/yr
28% more than the average Customer Service Executive Salary in India
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Philips Customer Service Executive Reviews and Ratings

based on 6 reviews

4.0/5

Rating in categories

4.5

Skill development

3.4

Work-life balance

4.5

Salary

4.0

Job security

4.6

Company culture

3.4

Promotions

4.0

Work satisfaction

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