Philips Customer Service Executive Interview Questions and Answers

Q1. How does a motor works.
Ans. 
A motor works by converting electrical energy into mechanical energy through the interaction of magnetic fields.
• Electric current flows through coils of wire, creating a magnetic field.

• The magnetic field interacts with permanent magnets, causing the rotor to turn.

• The turning rotor drives the mechanical output of the motor.

• Different types of motors (e.g. DC, AC, stepper) operate based on variations of this principle.
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Q2. What's your expectations for salary
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Q1. Sir you can ask me whatever you like.
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Q1. Tell me about yourself.
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Q1. Introduce youself
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems and ticketing platforms

• Excellent communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q2. Are u comfortable to speak English or Hindi
Ans. 
Comfortable speaking both English and Hindi
• Yes, I am comfortable speaking both English and Hindi

• I am fluent in both languages and can effectively communicate in either

• I have experience providing customer support in both English and Hindi
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Q1. Typing Test Typing Test
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Write Eassy on some Topic like Election, favourite sports , memorable day

Q1. Introduce Yourself
Ans. 
I am a dedicated and experienced Customer Support Executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries, resolving complaints, and providing product information

• I am proficient in using CRM systems and have a strong attention to detail

• I have received multiple awards for my outstanding customer service ski
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Q2. What are role and responsiblities in your previous company?
Ans. 
In my previous company, I was responsible for providing customer support through various channels and resolving customer queries and issues.
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely and professional manner

• Provided product information and assistance to customers

• Escalated complex issues to the appropriate department for resolution

• Maintained accurate records o
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Q3. What is inbound and outbound calling?
Ans. 
Inbound calling is receiving calls from customers, while outbound calling is making calls to customers.
• Inbound calling involves answering customer inquiries and providing support

• Outbound calling involves making sales calls or follow-up calls to customers

• Examples: Inbound calling - customer service hotline, Outbound calling - telemarketing
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Q4. What is B P O
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out various business operations to a third-party service provider.
• BPO involves contracting out specific business processes such as customer support, technical support, data entry, and more.

• Companies often outsource these processes to specialized BPO firms to reduce costs and focus on core business activities.

• BPO services can be onshore, nearshore, o...read more
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Q5. What are you strength and weakness
Ans. 
Strength: Excellent communication skills, Weakness: Overthinking
• Strength: Ability to effectively communicate with customers and colleagues

• Strength: Strong problem-solving skills

• Weakness: Tendency to overthink situations and decisions

• Weakness: Struggle with delegating tasks to others
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Q1. What will good for me about my growth in this field
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Any questions choice

Q1. Support with any
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Q2. Types any questions
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Q3. Machine related
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Q4. Breakers transformer model
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Any title explain full and

Q1. Hr any questions suitable department
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Aptitude and general knowledge check

Q1. Subject based questions
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Q2. Questions on sales too
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Q1. What is last job profile?
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Q2. How will you manage customers query
Ans. 
I will manage customers' queries by actively listening, empathizing, providing solutions, and following up to ensure satisfaction.
• Listen actively to understand the customer's issue

• Empathize with the customer's situation and show understanding

• Provide clear and helpful solutions to address the query

• Follow up with the customer to ensure their satisfaction and resolve any further issues

• Maintain a positive and professional
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