Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Sony Team. If you also belong to the team, you can get access from here

Sony Verified Tick

Compare button icon Compare button icon Compare

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern

Filter interviews by

Sony Customer Service Executive Interview Questions and Answers

Updated 21 Aug 2024

Sony Customer Service Executive Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Aug 2023. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    Experienced customer service executive with a strong background in resolving customer issues and ensuring satisfaction.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries, complaints, and feedback

    • Proficient in using CRM systems and resolving technical issues

    • Strong communication and problem-solving skills

    • Received multiple awards for excellent customer service

  • Answered by AI
  • Q2. How do you know about this opening?
  • Ans. 

    I found out about this opening through a job search website.

    • I regularly check job search websites for new opportunities.

    • I received a notification from the job search website about this opening.

    • I saw the job posting on a job search website and decided to apply.

    • A friend or colleague recommended this job opening to me through a job search website.

  • Answered by AI
Round 2 - Case Study 

Experience with a particular case, Escalation, difficult case attended

Round 3 - Technical 

(1 Question)

  • Q1. Related for handling, knowledge, adaptabilityand more
Round 4 - One-on-one 

(1 Question)

  • Q1. Consolidate for all 3 rounds again and in depth

Interview Preparation Tips

Interview preparation tips for other job seekers - do not accept any job. there is no career growth. intaxic work atomphere. Work-life balance heavily affected. low salary

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Last working question

Round 3 - Aptitude Test 

Last working question

Round 4 - HR 

(1 Question)

  • Q1. Salery discussion

I applied via Approached by Company and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Sir you can ask me whatever you like.

Interview Preparation Tips

Interview preparation tips for other job seekers - If i get job in oppo service center then i will do job with honest. And as long as my work remains, I will do my work properly.

Interview Questionnaire 

1 Question

  • Q1. What is python
  • Ans. 

    Python is a high-level, interpreted programming language known for its simplicity and ease of use.

    • Python is used for web development, data analysis, artificial intelligence, and more.

    • It has a large standard library and supports multiple programming paradigms.

    • Python code is easy to read and write, making it a popular choice for beginners.

    • Python uses indentation to indicate blocks of code, rather than curly braces or key...

  • Answered by AI

Skills evaluated in this interview

I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me about baise features about mobile
  • Ans. 

    Mobile devices have various features that enhance communication, productivity, and entertainment.

    • Mobile phones offer seamless connectivity through calls, texts, and internet access.

    • They have advanced cameras for capturing high-quality photos and videos.

    • Mobile apps provide a wide range of functionalities, such as social media, gaming, and productivity tools.

    • Smartphones have built-in GPS for navigation and location-based...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Knowledge of mobile key points of the mobile

I applied via Campus Placement and was interviewed in Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. In the written round, two coding questions came which were based on trees and were directly from InterViewBit. The questions were relatively simple.
  • Q2. In the interview round there were three rounds, two technical and one HR round. In the first technical round, a design question( I was asked to implement a music player queue). Then was asked about project...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and be honest. And give point to point answers.

I appeared for an interview in May 2017.

Interview Questionnaire 

4 Questions

  • Q1. Why is string immutable
  • Ans. 

    String is immutable because it ensures data integrity and allows for efficient memory management.

    • Immutable strings prevent accidental modification of data.

    • Immutable strings can be easily shared and reused, improving memory efficiency.

    • Immutable strings enable efficient string interning and caching.

    • Immutable strings support thread safety in concurrent environments.

  • Answered by AI
  • Q2. Do @requestparam has default value
  • Ans. 

    Yes, @RequestParam has a default value if not specified.

    • If a @RequestParam is not provided in the request, it will use its default value.

    • The default value can be set using the 'defaultValue' attribute of @RequestParam annotation.

    • If no default value is specified, the parameter will be considered as required and an exception will be thrown if not provided.

  • Answered by AI
  • Q3. Singleton and prototype
  • Q4. Why abstract class is required
  • Ans. 

    Abstract classes are required to provide a common interface and share code among related classes.

    • Abstract classes allow for code reusability and promote modular design.

    • They provide a common interface for a group of related classes.

    • Abstract classes can define abstract methods that must be implemented by subclasses.

    • They can also provide default implementations for common methods.

    • Abstract classes cannot be instantiated, b

  • Answered by AI

Skills evaluated in this interview

I appeared for an interview in Aug 2016.

Interview Questionnaire 

2 Questions

  • Q1. Questions related to my project, questions on binary tree, questions from OS (like paging and scheduling). Interviewer also asked about competitive coding
  • Q2. Formal questions regarding my background, family members etc

Interview Preparation Tips

Round: Test
Duration: 1 hour

Skills: General Coding And Problem Solving, Puzzle Solving Capability
College Name: NIT Jamshedpur

Interview Questionnaire 

13 Questions

  • Q1. ISO / OSI Model all layers
  • Ans. 

    The ISO/OSI model is a conceptual framework that standardizes the functions of a communication system into seven layers.

    • The ISO/OSI model stands for International Organization for Standardization/Open Systems Interconnection model.

    • It is a layered model that helps in understanding and designing network protocols.

    • The seven layers are: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

    • Each la...

  • Answered by AI
  • Q2. Socket Programming
  • Q3. Linux : How to lock a file
  • Ans. 

    To lock a file in Linux, use the flock command or the fcntl system call.

    • The flock command can be used to lock a file by acquiring an exclusive or shared lock.

    • The fcntl system call can be used to lock a file by setting the F_SETLK or F_SETLKW command.

    • Locking a file prevents other processes from modifying or accessing it until the lock is released.

    • Locking can be done at the file level or at specific regions within a file...

  • Answered by AI
  • Q4. ACID property
  • Q5. Binary Search
  • Q6. Testing
  • Q7. Normalizaton
  • Q8. CSS Full form . Why we use CSS in HTML page
  • Ans. 

    CSS stands for Cascading Style Sheets. It is used to style the appearance of HTML elements on a webpage.

    • CSS helps in separating the content of a webpage from its design, making it easier to maintain and update.

    • It allows for consistent styling across multiple pages of a website.

    • CSS can be used to control layout, colors, fonts, and other visual aspects of a webpage.

    • It enables responsive design, making websites adapt to d...

  • Answered by AI
  • Q9. How to find a loop in linked list
  • Ans. 

    To find a loop in a linked list, we can use the Floyd's cycle-finding algorithm.

    • Use two pointers, one moving at a speed of one node at a time and the other at a speed of two nodes at a time.

    • If there is a loop, the two pointers will eventually meet at the same node.

    • To find the starting point of the loop, move one pointer back to the head and then move both pointers at a speed of one node at a time.

    • The point where they m...

  • Answered by AI
  • Q10. OOps Concept
  • Q11. Projects
  • Q12. Your interests
  • Ans. 

    I enjoy exploring new technologies, solving complex problems, and collaborating with others to create innovative solutions.

    • Exploring new technologies

    • Solving complex problems

    • Collaborating with others

    • Creating innovative solutions

  • Answered by AI
  • Q13. How do you see software industry after 10 years

Interview Preparation Tips

Round: Test
Experience: 1. Aptitute

2. DS & C : Maninly queue , Dequeue and linked list

3. C++ : Theory part

4. Network : OSI Layer's working

College Name: NA

Skills evaluated in this interview

Intern Interview Questions & Answers

Daikin user image Anonymous

posted on 11 Jun 2017

I appeared for an interview before Jun 2016.

Interview Questionnaire 

3 Questions

  • Q1. How was yesterday ?
  • Ans. 

    Yesterday was a productive day filled with meetings and project work.

    • Attended a team meeting in the morning

    • Worked on a project proposal in the afternoon

    • Had a networking event in the evening

  • Answered by AI
  • Q2. Why are letters in a keyboard placed like that ?
  • Ans. 

    The letters on a keyboard are placed in a specific layout called QWERTY, which was designed to prevent typewriter jams.

    • The QWERTY layout was developed by Christopher Sholes in 1873 for typewriters.

    • The layout was designed to separate commonly used letters to reduce the likelihood of jamming.

    • The arrangement of letters was based on the frequency of their use in the English language.

    • The QWERTY layout became popular and was

  • Answered by AI
  • Q3. What do you know about air conditioner ?
  • Ans. 

    An air conditioner is a device that cools and dehumidifies the air in a room or building.

    • Air conditioners work by removing heat and moisture from the air.

    • They use a refrigeration cycle to cool the air.

    • Air conditioners can be used for both residential and commercial purposes.

    • They come in different types such as window units, split systems, and central air conditioning systems.

    • Air conditioners improve indoor air quality ...

  • Answered by AI

Interview Preparation Tips

Round: HR Interview
Experience: I was asked several question related to my cv and other general knowledge and technical questions to measure my suitablity for the job.

Skills: Communication, Excel Skills, Knowledge Of MS Office
College Name: Keshav Mahavidyalaya

Skills evaluated in this interview

Sony Interview FAQs

How many rounds are there in Sony Customer Service Executive interview?
Sony interview process usually has 4 rounds. The most common rounds in the Sony interview process are HR, Case Study and Technical.
What are the top questions asked in Sony Customer Service Executive interview?

Some of the top questions asked at the Sony Customer Service Executive interview -

  1. related for handling, knowledge, adaptabilityand m...read more
  2. consolidate for all 3 rounds again and in de...read more

Tell us how to improve this page.

Sony Customer Service Executive Interview Process

based on 1 interview

Interview experience

3
  
Average
View more

Interview Questions from Similar Companies

HARMAN Interview Questions
3.7
 • 265 Interviews
OPPO Interview Questions
4.0
 • 216 Interviews
LG Electronics Interview Questions
4.0
 • 203 Interviews
Vivo Interview Questions
4.1
 • 198 Interviews
Blue Star Interview Questions
4.1
 • 167 Interviews
Philips Interview Questions
3.8
 • 158 Interviews
Daikin Interview Questions
4.1
 • 152 Interviews
HP India Interview Questions
4.1
 • 142 Interviews
Samsung Research Interview Questions
3.1
 • 133 Interviews
Voltas Interview Questions
4.0
 • 131 Interviews
View all
Sony Customer Service Executive Salary
based on 6 salaries
₹2.1 L/yr - ₹3.3 L/yr
26% less than the average Customer Service Executive Salary in India
View more details

Sony Customer Service Executive Reviews and Ratings

based on 4 reviews

4.9/5

Rating in categories

4.7

Skill development

4.7

Work-life balance

4.9

Salary

4.9

Job security

4.2

Company culture

2.4

Promotions

4.1

Work satisfaction

Explore 4 Reviews and Ratings
Sales Executive
181 salaries
unlock blur

₹1.5 L/yr - ₹5 L/yr

Area Sales Manager
80 salaries
unlock blur

₹5.9 L/yr - ₹20 L/yr

Senior Software Engineer
70 salaries
unlock blur

₹8 L/yr - ₹24 L/yr

Technical Support Engineer
59 salaries
unlock blur

₹1.8 L/yr - ₹4.9 L/yr

Software Engineer
54 salaries
unlock blur

₹4.5 L/yr - ₹13.4 L/yr

Explore more salaries
Compare Sony with

Vivo

4.1
Compare

OPPO

4.0
Compare

LG Electronics

4.0
Compare

HARMAN

3.7
Compare
Did you find this page helpful?
Yes No
write
Share an Interview