Sony Service Manager Interview Questions and Answers

Q1. What will good for me about my growth in this field
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Q1. Relative of technical
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Q2. Opposite relative
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Q3. Mostly important
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Q4. My introduction
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Q5. Realtive self questions and introduction
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Computer science and technology

Aptitude and general knowledge check

Q1. Subject based questions
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Q2. Questions on sales too
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Q1. Set a situation to handle customer escalatiom
Ans. 
Handling a customer escalation by actively listening, empathizing, and finding a solution.
• Listen to the customer's concerns without interrupting

• Empathize with the customer's emotions and frustrations

• Apologize for any inconvenience caused

• Offer a solution or escalate to a higher authority if necessary
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Q1. Basic knowledge
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Q1. About product knowledge
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Q1. About salary discussion
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Q1. What is the BPO ?
Ans. 
BPO stands for Business Process Outsourcing.
• BPO involves contracting out specific business processes to a third-party service provider.

• It is commonly used for customer service, technical support, and back-office operations.

• BPO can help companies save costs, improve efficiency, and focus on core business functions.

• Examples of BPO companies include Accenture, IBM, and Infosys.
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Q2. What is the customer service ?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat, or in...read more
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Q3. About your self and your hobbies
Ans. My name is Lakshmi Gupta basically I am from Hamirpur district but currently I am living in Indirapuram Ghaziabad because Ghaziabad is my in-law house. I am pursuing B.A LL.B from Mewar institute of law. Vasundhara Ghaziabad U.P. 201012 . Completed senior secondary studies from humanity securing (59%) from SP hiranand inter College Bewar. Hamirpur u.p 510201 Completed High school studies securing (64.3%) from Governme...read more
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Q1. Pefer your base location
Ans. 
I prefer a base location that is easily accessible and has a good work-life balance.
• Preferably located near public transportation or major highways

• A safe and secure neighborhood

• Access to amenities such as restaurants, gyms, and parks

• Reasonable commute time

• Good schools for my children if applicable
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Q2. Expectation your hike
Ans. 
I expect a hike that is commensurate with my skills and experience.
• I am looking for a fair and reasonable hike based on my performance and contributions to the company.

• I would appreciate a hike that reflects the market value for my position and responsibilities.

• I am open to discussing the specifics of the hike and negotiating if necessary.

• I am more interested in opportunities for growth and development within the compa
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