Daikin Customer Service Associate Interview Questions and Answers

Q1. What is the BPO ?
Ans. 
BPO stands for Business Process Outsourcing.
• BPO involves contracting out specific business processes to a third-party service provider.

• It is commonly used for customer service, technical support, and back-office operations.

• BPO can help companies save costs, improve efficiency, and focus on core business functions.

• Examples of BPO companies include Accenture, IBM, and Infosys.
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Q2. What is the customer service ?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat, or in...read more
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Q3. About your self and your hobbies
Ans. My name is Lakshmi Gupta basically I am from Hamirpur district but currently I am living in Indirapuram Ghaziabad because Ghaziabad is my in-law house. I am pursuing B.A LL.B from Mewar institute of law. Vasundhara Ghaziabad U.P. 201012 . Completed senior secondary studies from humanity securing (59%) from SP hiranand inter College Bewar. Hamirpur u.p 510201 Completed High school studies securing (64.3%) from Governme...read more
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Q1. Relative of technical
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Q2. Opposite relative
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Q3. Mostly important
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Q4. My introduction
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Q5. Realtive self questions and introduction
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Computer science and technology

Q1. Tell me about your last experience
Ans. 
My last experience involved resolving a customer's issue with a product delivery.
• Customer was upset about a delayed delivery

• I apologized for the inconvenience and offered to track the package

• Communicated with the shipping company to provide updates to the customer

• Ensured the customer received the package on time and followed up to confirm satisfaction
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Q2. How to deal with angery customer
Ans. 
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions and show understanding

• Remain calm and composed, even if the customer is being aggressive

• Apologize for any inconvenience caused, regardless of fault

• Offer solutions to address the customer's issue and resolve it

• Follow up with the customer to ensure their
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Q1. How to manage the people's while critical urgent of production.
Ans. 
Managing people during critical urgent production requires clear communication, prioritization, and support.
• Communicate clearly with the team about the urgency of the situation and the tasks that need to be completed.

• Prioritize tasks based on their impact on the production and allocate resources accordingly.

• Provide support and resources to help the team meet the urgent production needs.

• Stay calm and focused to lead by ...read more
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Q2. How you will resolve the if the workers between any Controversy happen due to gossip.
Ans. 
I would address the controversy by promoting open communication, addressing the issue directly, and fostering a positive work environment.
• Encourage open communication among the workers to address any misunderstandings or concerns.

• Address the issue directly by talking to the individuals involved and getting to the root of the problem.

• Promote a positive work environment by emphasizing teamwork, respect, and professionali...read more
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Q3. In your team members so many person's asking leave at time, how will convince them to come for work or Discussion transfer to Next superior.
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Q1. About Production KPI 's
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Q2. How to calculate LOB
Ans. 
LOB can be calculated by dividing the total revenue generated by a specific product or service by the total revenue of the company.
• Calculate the total revenue generated by the specific product or service.

• Calculate the total revenue of the company.

• Divide the total revenue generated by the specific product or service by the total revenue of the company to get the LOB.

• Example: If a product generates $100,000 in revenue an...read more
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Q1. Self Introduction, project work, strengths, willing to work in nightshift, why do you want to join.
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Q1. Introduction, why do you want to join.
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Q1. What is lean production system
Ans. 
Lean production system is a manufacturing philosophy that focuses on minimizing waste and maximizing efficiency.
• It involves continuous improvement and elimination of non-value-added activities

• It emphasizes on creating a pull-based system where production is based on customer demand

• It involves the use of tools such as Kanban, 5S, and Kaizen

• Examples of companies that use lean production system include Toyota, Nike, and I
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Q2. How did calculate OEE
Ans. 
OEE is calculated by multiplying Availability, Performance, and Quality percentages.
• Availability is calculated by dividing the total operating time by planned production time.

• Performance is calculated by dividing the actual production rate by the maximum production rate.

• Quality is calculated by dividing the number of good units produced by the total number of units produced.

• OEE = Availability x Performance x Quality
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Q1. Regarding People management
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Q2. How did you express the team person while critical situation of production time
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Q1. Asked me education purpas some questions
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Q2. Tell me About sales experience
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