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I applied via Recruitment Consulltant and was interviewed before Feb 2022. There was 1 interview round.
BPO stands for Business Process Outsourcing.
BPO involves contracting out specific business processes to a third-party service provider.
It is commonly used for customer service, technical support, and back-office operations.
BPO can help companies save costs, improve efficiency, and focus on core business functions.
Examples of BPO companies include Accenture, IBM, and Infosys.
Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, chat, or in...
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I applied via Walk-in and was interviewed before May 2020. There were 4 interview rounds.
I applied via Other and was interviewed in Oct 2018. There were 2 interview rounds.
I applied via Naukri.com and was interviewed in May 2024. There was 1 interview round.
posted on 15 Sep 2023
I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.
Computer science and technology
posted on 21 Sep 2024
I applied via Referral and was interviewed before Sep 2023. There was 1 interview round.
My last experience involved resolving a customer's issue with a product delivery.
Customer was upset about a delayed delivery
I apologized for the inconvenience and offered to track the package
Communicated with the shipping company to provide updates to the customer
Ensured the customer received the package on time and followed up to confirm satisfaction
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
Listen actively to understand the customer's concerns
Empathize with the customer's emotions and show understanding
Remain calm and composed, even if the customer is being aggressive
Apologize for any inconvenience caused, regardless of fault
Offer solutions to address the customer's issue and resolve it
Follow up with the customer to ensure their
I applied via Naukri.com and was interviewed before Apr 2023. There was 1 interview round.
Lean production system is a manufacturing philosophy that focuses on minimizing waste and maximizing efficiency.
It involves continuous improvement and elimination of non-value-added activities
It emphasizes on creating a pull-based system where production is based on customer demand
It involves the use of tools such as Kanban, 5S, and Kaizen
Examples of companies that use lean production system include Toyota, Nike, and I
OEE is calculated by multiplying Availability, Performance, and Quality percentages.
Availability is calculated by dividing the total operating time by planned production time.
Performance is calculated by dividing the actual production rate by the maximum production rate.
Quality is calculated by dividing the number of good units produced by the total number of units produced.
OEE = Availability x Performance x Quality
I applied via Recruitment Consulltant and was interviewed before Oct 2023. There were 2 interview rounds.
Managing people during critical urgent production requires clear communication, prioritization, and support.
Communicate clearly with the team about the urgency of the situation and the tasks that need to be completed.
Prioritize tasks based on their impact on the production and allocate resources accordingly.
Provide support and resources to help the team meet the urgent production needs.
Stay calm and focused to lead by ...
I would address the controversy by promoting open communication, addressing the issue directly, and fostering a positive work environment.
Encourage open communication among the workers to address any misunderstandings or concerns.
Address the issue directly by talking to the individuals involved and getting to the root of the problem.
Promote a positive work environment by emphasizing teamwork, respect, and professionali...
LOB can be calculated by dividing the total revenue generated by a specific product or service by the total revenue of the company.
Calculate the total revenue generated by the specific product or service.
Calculate the total revenue of the company.
Divide the total revenue generated by the specific product or service by the total revenue of the company to get the LOB.
Example: If a product generates $100,000 in revenue an...
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Assistant Manager
218
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Sales Executive
205
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Area Sales Manager
200
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Deputy Manager
194
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Senior Executive
118
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Samsung
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