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Panasonic Customer Service Associate Interview Questions and Answers

Updated 24 Feb 2023

Panasonic Customer Service Associate Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2022. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. What is the BPO ?
  • Ans. 

    BPO stands for Business Process Outsourcing.

    • BPO involves contracting out specific business processes to a third-party service provider.

    • It is commonly used for customer service, technical support, and back-office operations.

    • BPO can help companies save costs, improve efficiency, and focus on core business functions.

    • Examples of BPO companies include Accenture, IBM, and Infosys.

  • Answered by AI
  • Q2. What is the customer service ?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, chat, or in...

  • Answered by AI
  • Q3. About your self and your hobbies
  • Ans. My name is Lakshmi Gupta basically I am from Hamirpur district but currently I am living in Indirapuram Ghaziabad because Ghaziabad is my in-law house. I am pursuing B.A LL.B from Mewar institute of law. Vasundhara Ghaziabad U.P. 201012 . Completed senior secondary studies from humanity securing (59%) from SP hiranand inter College Bewar. Hamirpur u.p 510201 Completed High school studies securing (64.3%) from Governme...
  • Answered by Lakshmi Gupta

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask people in the organisation or in similar roles what the average salary is and consider your own experience and expectation.

Interview questions from similar companies

I applied via Walk-in and was interviewed before May 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Five minutes speech

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get tensed by seeing the environment and the people, if you are a fresher. Be prepared. You can just stand in front of the mirror and speak, see your performance yourself.Self criticise. Have knowledge about the company. Have all the soft and hard copies of the supporting documents with you. Be punctual. Maintain an eye contact with the interviewer. Your resume should be neat and clean. Speak only what is there in your resume. Also to note you should be formal. A strict no for casual dresses. If you are a boy be clean shaved and have a good hair style. If you are a girl avoid over make up go as you are. This will boost your confidence.Speak only truth, lies will not help. Always remember if you fail once there is always a next success waiting for you. Don't give up. Be confident. All the best.

I applied via Other and was interviewed in Oct 2018. There were 2 interview rounds.

Interview Preparation Tips

Round: Resume Shortlist
Experience: I was rejected for having for than 5 years of experience, even excluding BPO industry

General Tips: Always check for the years of experience they mention. If you have more than that, don't go for it. They will reject.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Self intro. Asked related to previous exp.
  • Q2. Salary expectation

Interview Preparation Tips

Topics to prepare for Whirlpool Senior Associate interview:
  • Confident with your previous rol
Interview preparation tips for other job seekers - Whirlpool is a top brand company.Hr was friendly nature recuriter or HRBP both they are ready to help all time.
Realy nice company.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(5 Questions)

  • Q1. Relative of technical
  • Q2. Opposite relative
  • Q3. Mostly important
  • Q4. My introduction
  • Q5. Realtive self questions and introduction
Round 3 - Coding Test 

Computer science and technology

Interview Preparation Tips

Interview preparation tips for other job seekers - Any job have i provide
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your last experience
  • Ans. 

    My last experience involved resolving a customer's issue with a product delivery.

    • Customer was upset about a delayed delivery

    • I apologized for the inconvenience and offered to track the package

    • Communicated with the shipping company to provide updates to the customer

    • Ensured the customer received the package on time and followed up to confirm satisfaction

  • Answered by AI
  • Q2. How to deal with angery customer
  • Ans. 

    Listen actively, empathize, remain calm, apologize, offer solutions, follow up

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's emotions and show understanding

    • Remain calm and composed, even if the customer is being aggressive

    • Apologize for any inconvenience caused, regardless of fault

    • Offer solutions to address the customer's issue and resolve it

    • Follow up with the customer to ensure their

  • Answered by AI

Interview Questionnaire 

1 Question

  • Q1. Tell me your self, and some technical questions
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Roles and responsibilities
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(2 Questions)

  • Q1. What is lean production system
  • Ans. 

    Lean production system is a manufacturing philosophy that focuses on minimizing waste and maximizing efficiency.

    • It involves continuous improvement and elimination of non-value-added activities

    • It emphasizes on creating a pull-based system where production is based on customer demand

    • It involves the use of tools such as Kanban, 5S, and Kaizen

    • Examples of companies that use lean production system include Toyota, Nike, and I

  • Answered by AI
  • Q2. How did calculate OEE
  • Ans. 

    OEE is calculated by multiplying Availability, Performance, and Quality percentages.

    • Availability is calculated by dividing the total operating time by planned production time.

    • Performance is calculated by dividing the actual production rate by the maximum production rate.

    • Quality is calculated by dividing the number of good units produced by the total number of units produced.

    • OEE = Availability x Performance x Quality

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. Regarding People management
  • Q2. How did you express the team person while critical situation of production time

Interview Preparation Tips

Interview preparation tips for other job seekers - Attend your interview without fear. Don't miss interview schedule attend with write time with out deviation.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Oct 2023. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. How to manage the people's while critical urgent of production.
  • Ans. 

    Managing people during critical urgent production requires clear communication, prioritization, and support.

    • Communicate clearly with the team about the urgency of the situation and the tasks that need to be completed.

    • Prioritize tasks based on their impact on the production and allocate resources accordingly.

    • Provide support and resources to help the team meet the urgent production needs.

    • Stay calm and focused to lead by ...

  • Answered by AI
  • Q2. How you will resolve the if the workers between any Controversy happen due to gossip.
  • Ans. 

    I would address the controversy by promoting open communication, addressing the issue directly, and fostering a positive work environment.

    • Encourage open communication among the workers to address any misunderstandings or concerns.

    • Address the issue directly by talking to the individuals involved and getting to the root of the problem.

    • Promote a positive work environment by emphasizing teamwork, respect, and professionali...

  • Answered by AI
  • Q3. In your team members so many person's asking leave at time, how will convince them to come for work or Discussion transfer to Next superior.
Round 2 - Technical 

(2 Questions)

  • Q1. About Production KPI 's
  • Q2. How to calculate LOB
  • Ans. 

    LOB can be calculated by dividing the total revenue generated by a specific product or service by the total revenue of the company.

    • Calculate the total revenue generated by the specific product or service.

    • Calculate the total revenue of the company.

    • Divide the total revenue generated by the specific product or service by the total revenue of the company to get the LOB.

    • Example: If a product generates $100,000 in revenue an...

  • Answered by AI
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Panasonic Interview FAQs

How many rounds are there in Panasonic Customer Service Associate interview?
Panasonic interview process usually has 2 rounds. The most common rounds in the Panasonic interview process are Resume Shortlist and One-on-one Round.
What are the top questions asked in Panasonic Customer Service Associate interview?

Some of the top questions asked at the Panasonic Customer Service Associate interview -

  1. What is the customer servic...read more
  2. What is the BP...read more

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Panasonic Customer Service Associate Interview Process

based on 1 interview

Interview experience

4
  
Good
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