Advance Tech Service Manager Interview Questions and Answers

I have the quality of actively listening to customers and understanding their needs to fulfill their requirements.

• Active listening: I pay close attention to customers, ask clarifying questions, and repeat their concerns to ensure I understand their requirements.

• Empathy: I put myself in the customer's shoes to understand their perspective and provide personalized solutions.

• Problem-solving: I analyze customer requirement...read more

As a service manager, I prioritize effective communication and collaboration to resolve client issues promptly.

• I would first ensure that my team has all the necessary resources and support to address the issue.

• If the issue persists, I would communicate transparently with the client, acknowledging their concerns and providing regular updates on our progress.

• I would work with my team to brainstorm potential solutions and...read more