Dell Technical Support Engineer Interview Questions, Process, and Tips

Q1. Tell me about your work experience?
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Q2. Why do you want to join Dell?
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Q3. What are your expectations from us in term of salary and work culture etc?
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Q4. Do you have expertise on windows and hardware troubleshootings?
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Yes, I have expertise in troubleshooting Windows and hardware issues.
• I have experience in diagnosing and resolving hardware issues such as faulty RAM, hard drive failures, and overheating.

• I am proficient in troubleshooting Windows operating systems, including issues with drivers, software conflicts, and system crashes.

• I have worked with a variety of hardware and software configurations, including desktops, laptops, ser...read more
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It was an online test, it was to test the communication skills

Q1. What is BSOD and why this issue appears?
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BSOD stands for Blue Screen of Death. It is an error screen displayed on Windows operating systems when a critical system error occurs.
• BSOD is caused by hardware or software issues, such as faulty drivers, memory problems, or system files corruption.

• It can also be caused by overheating, power supply issues, or hardware failure.

• BSOD can be identified by the blue screen with white text displaying error codes and messages...read more
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Q2. What is difference between router and hub?
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A router connects multiple networks and directs traffic between them, while a hub simply connects multiple devices in a network.
• A router operates at the network layer of the OSI model, while a hub operates at the physical layer.

• A router can determine the best path for data to travel between networks, while a hub simply broadcasts data to all connected devices.

• Routers are more secure than hubs, as they can filter and bl...read more
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Q3. How to check IP and subnet mask?
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To check IP and subnet mask, use the ipconfig command on Windows or ifconfig command on Linux/Unix.
• Open Command Prompt or Terminal

• Type 'ipconfig' on Windows or 'ifconfig' on Linux/Unix

• Look for 'IPv4 Address' and 'Subnet Mask' in the output

• IPv4 Address is the IP address and Subnet Mask is the network mask
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Q4. What is POP3 and IMAP protocols?
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POP3 and IMAP are email protocols used for retrieving emails from a mail server.
• POP3 stands for Post Office Protocol version 3 and is used to download emails from a mail server to a local device.

• IMAP stands for Internet Message Access Protocol and is used to access emails on a mail server without downloading them to a local device.

• POP3 is a simple protocol and is best suited for users who access their emails from a sin...read more
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Q5. What is Outlook and how it work?
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Outlook is a personal information manager from Microsoft that allows users to manage emails, calendars, contacts, and tasks.
• Outlook is used for sending and receiving emails.

• It allows users to manage their calendars and schedule appointments.

• Contacts can be stored and managed in Outlook.

• Tasks can be created and tracked within the application.

• Outlook can be integrated with other Microsoft Office applications such as Word...read more
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Q6. What is DNS and how to check DNS server address?
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DNS stands for Domain Name System. It is a system that translates domain names into IP addresses.
• DNS is responsible for resolving domain names to IP addresses

• DNS servers store information about domain names and their corresponding IP addresses

• To check DNS server address, use command prompt and type 'nslookup' followed by the domain name

• The result will display the IP address of the DNS server
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Q7. What is DHCP and why we need it?
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DHCP is a network protocol that automatically assigns IP addresses to devices on a network.
• DHCP eliminates the need for manual IP address configuration

• DHCP allows for efficient use of IP addresses

• DHCP can also provide additional network configuration information, such as DNS and gateway settings

• Examples of devices that use DHCP include computers, smartphones, and IoT devices
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Q8. What is an endpoint and how to whitelist?
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An endpoint is a device or software that communicates with a network. Whitelisting is the process of allowing specific endpoints to access a network.
• Endpoints can include computers, servers, printers, and other network devices.

• Whitelisting involves creating a list of approved endpoints and blocking all others.

• This can help improve network security by preventing unauthorized access.

• For example, a company may whitelist t...read more
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