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Dell Technical Support Engineer Interview Questions, Process, and Tips

Updated 26 Jan 2025

Top Dell Technical Support Engineer Interview Questions and Answers

View all 9 questions

Dell Technical Support Engineer Interview Experiences

7 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. On your past experience
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell us about yourself
  • Q2. Why are you fit for this role?
  • Q3. Previous job/internship experience.
Round 2 - HR 

(1 Question)

  • Q1. General background discussion

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Q5. How to release previous IP which assign to your device?
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Previous Experiences
  • Q2. Salary Negotiation
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before May 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - Aptitude Test 

Basic technical questions related to JD

Round 3 - One-on-one 

(1 Question)

  • Q1. Based on your past experience takin by Operations manager
Round 4 - HR 

(1 Question)

  • Q1. General HR questions
Round 5 - Technical 

(1 Question)

  • Q1. Depending on JD operations manager will interact with you

Interview Preparation Tips

Interview preparation tips for other job seekers - Be truthful don't elaborate too much stick to basic as people generally forget basic and get suck in interview.

Dell interview questions for designations

 Technical Support Executive

 (3)

 Senior Technical Support Engineer

 (3)

 Technical Support Engineer 1

 (1)

 Technical Support Technician

 (1)

 Client Technical Support Associate

 (1)

 Senior Technical Support Analyst

 (1)

 Technical Engineer

 (1)

 Senior Technical Support Technician

 (3)

I applied via Naukri.com and was interviewed before Oct 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(4 Questions)

  • Q1. Tell me about your work experience?
  • Q2. Why do you want to join Dell?
  • Q3. What are your expectations from us in term of salary and work culture etc?
  • Q4. Do you have expertise on windows and hardware troubleshootings?
  • Ans. 

    Yes, I have expertise in troubleshooting Windows and hardware issues.

    • I have experience in diagnosing and resolving hardware issues such as faulty RAM, hard drive failures, and overheating.

    • I am proficient in troubleshooting Windows operating systems, including issues with drivers, software conflicts, and system crashes.

    • I have worked with a variety of hardware and software configurations, including desktops, laptops, ser...

  • Answered by AI
Round 3 - Aptitude Test 

It was an online test, it was to test the communication skills

Round 4 - Technical 

(8 Questions)

  • Q1. What is BSOD and why this issue appears?
  • Ans. 

    BSOD stands for Blue Screen of Death. It is an error screen displayed on Windows operating systems when a critical system error occurs.

    • BSOD is caused by hardware or software issues, such as faulty drivers, memory problems, or system files corruption.

    • It can also be caused by overheating, power supply issues, or hardware failure.

    • BSOD can be identified by the blue screen with white text displaying error codes and messages...

  • Answered by AI
  • Q2. What is difference between router and hub?
  • Ans. 

    A router connects multiple networks and directs traffic between them, while a hub simply connects multiple devices in a network.

    • A router operates at the network layer of the OSI model, while a hub operates at the physical layer.

    • A router can determine the best path for data to travel between networks, while a hub simply broadcasts data to all connected devices.

    • Routers are more secure than hubs, as they can filter and bl...

  • Answered by AI
  • Q3. How to check IP and subnet mask?
  • Ans. 

    To check IP and subnet mask, use the ipconfig command on Windows or ifconfig command on Linux/Unix.

    • Open Command Prompt or Terminal

    • Type 'ipconfig' on Windows or 'ifconfig' on Linux/Unix

    • Look for 'IPv4 Address' and 'Subnet Mask' in the output

    • IPv4 Address is the IP address and Subnet Mask is the network mask

  • Answered by AI
  • Q4. What is POP3 and IMAP protocols?
  • Ans. 

    POP3 and IMAP are email protocols used for retrieving emails from a mail server.

    • POP3 stands for Post Office Protocol version 3 and is used to download emails from a mail server to a local device.

    • IMAP stands for Internet Message Access Protocol and is used to access emails on a mail server without downloading them to a local device.

    • POP3 is a simple protocol and is best suited for users who access their emails from a sin...

  • Answered by AI
  • Q5. What is Outlook and how it work?
  • Ans. 

    Outlook is a personal information manager from Microsoft that allows users to manage emails, calendars, contacts, and tasks.

    • Outlook is used for sending and receiving emails.

    • It allows users to manage their calendars and schedule appointments.

    • Contacts can be stored and managed in Outlook.

    • Tasks can be created and tracked within the application.

    • Outlook can be integrated with other Microsoft Office applications such as Word...

  • Answered by AI
  • Q6. What is DNS and how to check DNS server address?
  • Ans. 

    DNS stands for Domain Name System. It is a system that translates domain names into IP addresses.

    • DNS is responsible for resolving domain names to IP addresses

    • DNS servers store information about domain names and their corresponding IP addresses

    • To check DNS server address, use command prompt and type 'nslookup' followed by the domain name

    • The result will display the IP address of the DNS server

  • Answered by AI
  • Q7. What is DHCP and why we need it?
  • Ans. 

    DHCP is a network protocol that automatically assigns IP addresses to devices on a network.

    • DHCP eliminates the need for manual IP address configuration

    • DHCP allows for efficient use of IP addresses

    • DHCP can also provide additional network configuration information, such as DNS and gateway settings

    • Examples of devices that use DHCP include computers, smartphones, and IoT devices

  • Answered by AI
  • Q8. What is an endpoint and how to whitelist?
  • Ans. 

    An endpoint is a device or software that communicates with a network. Whitelisting is the process of allowing specific endpoints to access a network.

    • Endpoints can include computers, servers, printers, and other network devices.

    • Whitelisting involves creating a list of approved endpoints and blocking all others.

    • This can help improve network security by preventing unauthorized access.

    • For example, a company may whitelist t...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident when you talk make sure looking in the interviewer eyes and if you are not sure about any answer just tell the interviewer that I am not sure about this and request for next question but it should be only once if possible try to answer all the questions and if there is any question which you never heard about in that case you can tell the interviewer that you are not sure about this

Skills evaluated in this interview

Get interview-ready with Top Dell Interview Questions

Interview Questionnaire 

1 Question

  • Q1. Corona pandemic

Interview Preparation Tips

Interview preparation tips for other job seekers - Be in a formal way but dont get confused about the topic your taking

I applied via Naukri.com and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Technical questions

Interview Preparation Tips

Interview preparation tips for other job seekers - You will be asked basic tech questions. A person with basic troubleshooting knowledge can clear the rounds with any problem.

Interview questions from similar companies

Interview Preparation Tips

Round: Resume Shortlist
Experience: I had sent my resume to the hiring group, Selection through telephonic interviews. I was interviewed by three different research groups  (once by each).
Tips: Factors in decreasing order of importance: CGPA each stage. Ability to explain your projects precisely. Ability to solve ''standard" logarithmic problems.  The way you think and put down your Answer is the most important. The final answer .s not so I important, and they prod you when you think out aloud anyway.

Round: Technical Interview
Experience: Almost- by default they ask about your previous projects/internships if they are relevant to the group. Ofher questions depend on the group you are interviewed by and your own profile, In my case it was machine learning, text mining etc. I was told about the research problem they were dealing with then and asked f or comments/suggestions/.inputs and a discussion followed.
Tips: Basically these are specialized Interviews so it's good to have sound knowledge of your domain (analytical and application skills are very much required).

Skill Tips: CGPA>9.0, 1f not (like me) relevant work done in the domain and in past internship.A recommendation from the professor is also a good add on.
College Name: IIT Madras

Interview Preparation Tips

Round: Test
Experience: There was an apititude test basically in line with CAT pattern. It was conducted online for about 45 min duration. The questions were rather simple but each question was time bound (around 45 sec or so).
Tips: As such I did not have any structured study plan. I did refresh some of my basics in mechanics and analysis. I was more inclined to get a job in aerospace division. Read as per your interest.
Duration: 45 minutes

Round: Group Discussion
Experience: Initially, we are seated randomly in a circular manner and each one was given two minutes to describe the topic. It was followed by an tense debate where participants converged and diverged on different sets of issue. They were particularly looking for interpersonal skills and out of the box thinking.

Round: Interview
Experience: The interview was purely management type.More questions were thrown at team building, bio-data, why this company? , project, what you Can contribute for the firm?, where you see yourself in next 5 -10 years, ambitions, some amount of optimization tools and techniques, concluding remarks....Interpersonal skills and clarity in answering where mainly
IBM was a more relaxed interview, which basically dealt with management and interpersonal skills. Questions like “if one of our team mate is very stubborn, lazy, adamant, how will you tackle the situation” were asked.
Tips: College (B Tech) curricular activities, NTSC certificate, Math Olympiad certificate, all India quiz competition awards were noted and appreciated. That really was a booster. That helps in implanting an idea that you are not just blah blah blah.

Skill Tips: Be very sure about your mechanics, analysis and design. These three are the fundamentals.
I haven prepared for placements exclusively. Here were combined discussions. However, it really helps if you can revise and make your fundamentals were clear. The basic understanding should be there. An hour every day for two months will do the trick.
Be really choosy of the company you want to be in. Learn a lot more of the company and get an idea of what they are actually looking for. But still don’t freeze your mind to those realms alone.. Be open minded and cheerful. The first few questions will set the mood of the interview. If you are bale to crack that, then things will be really smooth. Really concentrate on your fundamentals, especially analysis and design.
Skills: Mechanics, Analysis , Design
College Name: IIT-Madras

Interview Preparation Tips

Round: Resume Shortlist
Experience: CGPA > 8 is necessary

Round: Test
Experience: Online Test + Written Test
Online Test - Duration 90 minutes + Written Test 30 minutes for Hardware profile
Online Test -Quants, Number Series ; Calculators were not allowed
Written Test - Semiconductor Basics

Round: Interview
Experience: Interview is held in either 1 round for non-core profile or several rounds of technical interviews for Hardware.
Technical round consisted of questions form topics like VLSI, Semiconductors (BJT, MOS), ASIC Design Flow, CMOS Process Flow.

Round: Group Discussion
Experience: Group Discussion is held for non-core profilesDuration varies from 20-30 minutes with 11 members.

General Tips: Never ever mention GRE or MS or any higher studies, for that matter, in any placement interview if you want to get placed in that company
Practicing quant, puzzle solving and GD from early in the semester would definitely help
Core placement: be thorough with the core fundaes
Practice general quant questions without a calculator
Skills: Quants, Puzzle Solving
College Name: IIT MADRAS
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Dell Interview FAQs

How many rounds are there in Dell Technical Support Engineer interview?
Dell interview process usually has 2-3 rounds. The most common rounds in the Dell interview process are HR, Technical and Resume Shortlist.
How to prepare for Dell Technical Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Dell. The most common topics and skills that interviewers at Dell expect are Technical Support, Troubleshooting, Networking, Configuration and VMware.
What are the top questions asked in Dell Technical Support Engineer interview?

Some of the top questions asked at the Dell Technical Support Engineer interview -

  1. Do you have expertise on windows and hardware troubleshootin...read more
  2. What is DNS and how to check DNS server addre...read more
  3. What is difference between router and h...read more

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Dell Technical Support Engineer Interview Process

based on 5 interviews

Interview experience

4
  
Good
View more
Dell Technical Support Engineer Salary
based on 457 salaries
₹3 L/yr - ₹14 L/yr
63% more than the average Technical Support Engineer Salary in India
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Dell Technical Support Engineer Reviews and Ratings

based on 84 reviews

3.9/5

Rating in categories

3.7

Skill development

3.9

Work-life balance

3.8

Salary

3.8

Job security

4.0

Company culture

3.0

Promotions

3.6

Work satisfaction

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