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Dell

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based on 3.7k Reviews

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Dell Customer Service Associate Interview Questions and Answers

Updated 12 Apr 2024

Dell Customer Service Associate Interview Experiences

4 interviews found

Customer Service Associate Interview Questions & Answers

user image G Priyanka

posted on 17 Jul 2021

I applied via Company Website and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1. When i should get inter view cal
    • Add your answer
  • Q2. Where is the cimpany
  • Ans. 

    The location of the company is not specified in the question.

    • The question does not provide any information about the location of the company.

    • It is important to clarify which company the interviewer is referring to.

    • If the company name is known, a quick online search can provide its location.

    • Answered by AI
    Add your answer
  • Q3. And u will provide job training
    • Add your answer
  • Q4. And how u will send offer letter
    • Add your answer
  • Q5. And how is the salary expectations
    • Add your answer
  • Q6. And in your company any experience required
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Iam expecting interview cal from your organization i have techinal skills to improve my knowledge

Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 12 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Why are the perfect fit for the role
    • Add your answer

Customer Service Associate Interview Questions Asked at Other Companies

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Q1. Situational: If customer gets damaged product and he is saying he ... read more
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Q2. What is the difference between a good customer service and bad cu ... read more
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asked in Tech Mahindra
Q3. If the customer is not satisfied with your answer so what will yo ... read more
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asked in Tech Mahindra
Q4. What do you understand by customer care service?
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asked in Tech Mahindra
Q5. Why customer care service is important for a company?
View answers (25)
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Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 16 May 2021

I applied via Walk-in and was interviewed before May 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Five minutes speech
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get tensed by seeing the environment and the people, if you are a fresher. Be prepared. You can just stand in front of the mirror and speak, see your performance yourself.Self criticise. Have knowledge about the company. Have all the soft and hard copies of the supporting documents with you. Be punctual. Maintain an eye contact with the interviewer. Your resume should be neat and clean. Speak only what is there in your resume. Also to note you should be formal. A strict no for casual dresses. If you are a boy be clean shaved and have a good hair style. If you are a girl avoid over make up go as you are. This will boost your confidence.Speak only truth, lies will not help. Always remember if you fail once there is always a next success waiting for you. Don't give up. Be confident. All the best.

Customer Service Associate Interview Questions & Answers

user image raja roy

posted on 1 Nov 2018

I applied via Other and was interviewed in Oct 2018. There were 2 interview rounds.

Interview Preparation Tips

Round: Resume Shortlist
Experience: I was rejected for having for than 5 years of experience, even excluding BPO industry

General Tips: Always check for the years of experience they mention. If you have more than that, don't go for it. They will reject.

Dell interview questions for designations

 Customer Service Executive

 (2)

 Customer Support Associate

 (1)

 Customer Support Executive

 (1)

 Customer Relationship Manager

 (1)

 Associate Engineer

 (1)

 Senior Associate

 (1)

 Sales Associate

 (1)

 Associate/Senior Associate -(Technical)

 (1)

Top trending discussions

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Interview Tips & Stories
2w
amanchoudhari
Verified Icon
·
student at
Pune Institute of Computer Technology, Pune
SAP Labs Interview Experience | On-Campus | SAP Basis Consultant
I participated in SAP Labs' 2025 placement drive at Pune Institute of Computer Technology (PICT) for the SAP Basis Consultant role. The process included three rounds: an aptitude + CS fundamentals test, a group discussion (GD), and a technical + HR interview. In the GD, I confidently initiated the discussion on "Being Famous vs Being Knowledgeable," supporting my points with examples. During the interview, I discussed my resume, internship experience with Node.js, PostgreSQL, and Prisma ORM, and machine learning models like Random Forest Regression. I also explained my problem-solving approach and adaptability to new technologies. I was one of the five students selected, and it was a great learning experience. My advice to future aspirants: Be thorough with your resume, practice aptitude and CS fundamentals, and work on communication skills. #Experiences #interviewexperiences #Experiences-QnA
Got a question about Dell?
Ask anonymously on communities.

Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

LG Electronics user image Anonymous

posted on 15 Sep 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(5 Questions)

  • Q1. Relative of technical
    • Add your answer
  • Q2. Opposite relative
    • Add your answer
  • Q3. Mostly important
    • Add your answer
  • Q4. My introduction
    • Add your answer
  • Q5. Realtive self questions and introduction
    • Add your answer
Round 3 - Coding Test 

Computer science and technology

Interview Preparation Tips

Interview preparation tips for other job seekers - Any job have i provide

Customer Service Associate Interview Questions & Answers

Daikin user image Anonymous

posted on 1 May 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Aptitude and general knowledge check

Round 3 - One-on-one 

(2 Questions)

  • Q1. Subject based questions
    • Add your answer
  • Q2. Questions on sales too
    • Add your answer

Interview Preparation Tips

Topics to prepare for Daikin Customer Service Associate interview:
  • B2B Sales
Interview preparation tips for other job seekers - Prepare well

Customer Service Associate Interview Questions & Answers

Panasonic user image Lakshmi Gupta

posted on 24 Feb 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2022. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. What is the BPO ?
  • Ans. 

    BPO stands for Business Process Outsourcing.

    • BPO involves contracting out specific business processes to a third-party service provider.

    • It is commonly used for customer service, technical support, and back-office operations.

    • BPO can help companies save costs, improve efficiency, and focus on core business functions.

    • Examples of BPO companies include Accenture, IBM, and Infosys.

    • Answered by AI
    Add your answer
  • Q2. What is the customer service ?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, chat, or in...

    • Answered by AI
    View 2 more answers
  • Q3. About your self and your hobbies
  • Ans. My name is Lakshmi Gupta basically I am from Hamirpur district but currently I am living in Indirapuram Ghaziabad because Ghaziabad is my in-law house. I am pursuing B.A LL.B from Mewar institute of law. Vasundhara Ghaziabad U.P. 201012 . Completed senior secondary studies from humanity securing (59%) from SP hiranand inter College Bewar. Hamirpur u.p 510201 Completed High school studies securing (64.3%) from Governme...
    • Answered by Lakshmi Gupta
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask people in the organisation or in similar roles what the average salary is and consider your own experience and expectation.

Customer Service Associate Interview Questions & Answers

Vivo user image Ramneet Kaur

posted on 5 Apr 2022

I applied via Walk-in and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Why should we hire you?
    • Add your answer
  • Q4. What are your strengths and weaknesses?
    • Add your answer
  • Q5. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skills is the main part of interview

Customer Service Manager Interview Questions & Answers

Canon user image Anonymous

posted on 24 Nov 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What will good for me about my growth in this field
    • Add your answer

Customer Relationship Manager Interview Questions & Answers

Haier Appliances India user image Anonymous

posted on 15 Dec 2023

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Nov 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Group Discussion 

Any questions choice

Round 3 - Technical 

(4 Questions)

  • Q1. Support with any
    • Add your answer
  • Q2. Types any questions
    • Add your answer
  • Q3. Machine related
    • Add your answer
  • Q4. Breakers transformer model
    • Add your answer
Round 4 - Assignment 

Any title explain full and

Round 5 - HR 

(1 Question)

  • Q1. Hr any questions suitable department
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Company well in the call from may be number XXXXX
More about working at Dell

Dell Interview FAQs

How many rounds are there in Dell Customer Service Associate interview?
Dell interview process usually has 1 rounds. The most common rounds in the Dell interview process are One-on-one Round.
What are the top questions asked in Dell Customer Service Associate interview?

Some of the top questions asked at the Dell Customer Service Associate interview -

  1. Where is the cimp...read more
  2. And u will provide job train...read more
  3. Five minutes spee...read more

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People are getting interviews through

based on 3 Dell interviews
Company Website
WalkIn
Job Portal
33%
33%
33%
1% candidates got the interview through other sources.
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

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Dell Customer Service Associate Salary
based on 20 salaries
₹2 L/yr - ₹4.5 L/yr
13% more than the average Customer Service Associate Salary in India
View more details

Dell Customer Service Associate Reviews and Ratings

based on 3 reviews

4.2/5

Rating in categories

5.0

Skill development

5.0

Work-Life balance

5.0

Salary & Benefits

5.0

Job Security

5.0

Company culture

5.0

Promotions/Appraisal

5.0

Work Satisfaction

Explore 3 Reviews and Ratings
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