CBRE Customer Service Executive Interview Questions and Answers

Starting the day with staff involves effective communication, motivation, and setting clear goals to enhance teamwork and productivity.

• Begin with a morning huddle to discuss daily goals and priorities.

• Encourage open communication by allowing staff to share their thoughts and concerns.

• Recognize individual and team achievements from the previous day to boost morale.

• Set clear expectations for the day, including any specif...read more

Effective roles in customer service include communication, problem-solving, empathy, and adaptability to enhance customer satisfaction.

• Active Listening: Understanding customer needs by listening attentively. For example, summarizing their concerns to ensure clarity.

• Problem-Solving: Quickly identifying solutions to customer issues. For instance, resolving a billing error efficiently.

• Empathy: Showing understanding and co...read more

The relation in the market refers to the connection and interaction between different market participants, such as buyers, sellers, competitors, and regulators.

• Market relations can impact pricing strategies and competition among businesses.

• Strong relationships with suppliers and distributors can lead to better supply chain management.

• Understanding consumer preferences and behaviors is crucial for building successful ma...read more

A BOQ stands for Bill of Quantities, which is a document used in construction projects to list the materials, parts, and labor needed for a project.

• A BOQ is typically prepared by a quantity surveyor or estimator.

• It includes detailed information on quantities, unit rates, and total costs for each item in the project.

• BOQs are used to help contractors and clients understand the scope of work and costs involved in a projec...read more

A contract is a legally binding agreement between two or more parties that outlines the terms and conditions of their relationship.

• A contract must involve an offer, acceptance, consideration, and intention to create legal relations.

• Contracts can be written or oral, but written contracts are generally more enforceable.

• Examples of contracts include employment agreements, rental agreements, and sales contracts.

FIDIC stands for International Federation of Consulting Engineers, which publishes standard contracts for the construction industry.

• FIDIC is an acronym for International Federation of Consulting Engineers.

• FIDIC publishes standard contracts for the construction industry.

• FIDIC contracts are commonly used in international construction projects.

I have experience in negotiating lease agreements, conducting market research, and analyzing lease terms.

• Negotiated lease agreements with potential tenants

• Conducted market research to identify potential tenants and market trends

• Analyzed lease terms to ensure favorable conditions for the company

Seeking new challenges and opportunities for growth and development.

• Looking to expand my skill set and knowledge in a new environment

• Interested in taking on more responsibilities and leadership roles

• Seeking a change in work culture or company values

• Wanting to explore different industries or sectors

• Hoping to advance my career and reach new heights

Rent to Revenue Ratio is a financial metric used to evaluate the relationship between rental income and total revenue.

• It is calculated by dividing total rental income by total revenue.

• A higher ratio indicates that a larger portion of revenue is coming from rental income.

• It is commonly used in real estate and property management to assess the performance of rental properties.

• For example, if a company has $100,000 in ren...read more

I recently leased a new car for my daily commute to work.

• Leased a new car from XYZ dealership

• Chose a compact sedan model for fuel efficiency

• Signed a 3-year lease agreement with monthly payments

I would consider expanding into the luxury skincare market with a brand focused on natural ingredients and sustainable packaging.

• Research market trends in luxury skincare

• Identify gaps in the market for natural and sustainable skincare products

• Develop a unique brand identity and product line

• Collaborate with influencers and beauty experts for brand promotion

I have previous experience in managing a team and overseeing daily operations.

• Managed a team of 10 employees and ensured smooth workflow

• Developed and implemented strategies to improve productivity and efficiency

• Handled customer complaints and resolved issues effectively

• Trained new employees on company policies and procedures

• Conducted performance evaluations and provided feedback to team members

To handle MEP project execution involves coordinating with various teams, ensuring timely completion, and adhering to quality standards.

• Coordinate with design team, contractors, and suppliers to ensure smooth execution

• Monitor progress regularly and address any issues or delays promptly

• Ensure compliance with safety regulations and quality standards

• Manage budget and resources effectively to meet project goals

• Communicate ...read more

I have 5 years of experience in retail management, overseeing daily operations and leading a team of 15 employees.

• Managed inventory and ensured stock levels were maintained

• Implemented new sales strategies to increase revenue

• Trained and supervised staff to improve customer service

• Handled customer complaints and resolved issues effectively