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Bharti Airtel Customer Care Executive Interview Questions and Answers

Updated 18 Feb 2025

Bharti Airtel Customer Care Executive Interview Experiences

5 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - HR 

(1 Question)

  • Q1. What do you do yesterday
Round 3 - Aptitude Test 

Aptitude questions, listening test, speaking test

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Experience... qualification...expected salary
  • Q2. Voice test ...and gave me data for calling
  • Q3. Customer query related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Confidence must... postive attitude..

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Customer care questions
Round 3 - HR 

(1 Question)

  • Q1. Customer care call
Round 4 - HR 

(1 Question)

  • Q1. About your self
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Group Discussion 

Discussion was about "EUTHANESIA" mercy killing of patient suffering from incurable disease

Round 3 - Aptitude Test 

Quantitative and logical reasoning test

Round 4 - One-on-one 

(3 Questions)

  • Q1. 1: Wanting to know about my strengths weak ess
  • Ans. 1:Strengths ;Hard working calm and consistent 2: Weakness; At times can't excel under pressure
  • Answered Anonymously
  • Q2. Whether i would be comfortable with shifts
  • Q3. Yes i certainly would be

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be yourself never try to fake things as eventually your basic nature gets reflected .Do not do unnecessary talking reply to
the point and always wear a smile as that one smile can get a person in agitated mode calm down

Bharti Airtel interview questions for designations

 Customer Care Representative

 (1)

 Customer Relation Executive

 (4)

 Customer Service Executive

 (3)

 Customer Relationship Executive

 (2)

 Customer Support Executive

 (1)

 Customer Sales Executive

 (1)

 Senior Customer Relation Executive

 (1)

 Customer Relationship Officer

 (13)

I applied via Referral and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is five important things in sales?
  • Ans. 

    The five important things in sales are building relationships, understanding customer needs, effective communication, product knowledge, and closing deals.

    • Building relationships: Establishing trust and rapport with customers to create long-term partnerships.

    • Understanding customer needs: Identifying and addressing the specific requirements and pain points of customers.

    • Effective communication: Clearly conveying informati...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and know about sales

Interview questions from similar companies

I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

    • Experienced in B2B sales and account management

    • Proven track record of meeting and exceeding sales targets

    • Strong communication and negotiation skills

    • Ability to build and maintain strong client relationships

    • Proficient in CRM software and sales analytics

  • Answered by AI
  • Q2. What do you mean by Customer serive
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, live chat, or in-pe...

  • Answered by AI
  • Q3. Tell me How to sales Our product
  • Ans. 

    To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

    • Research and understand the target market

    • Identify the customer's pain points and needs

    • Highlight the unique features and benefits of our product

    • Provide excellent customer service and follow-up

    • Offer promotions or discounts to incentivize purchase

    • Use persuasive language and storytelling to create an emoti...

  • Answered by AI

Interview Preparation Tips

General Tips: I have no good feedback my experience is not good
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week

I applied via LinkedIn and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Technical realted to Sales
  • Q2. Why sales Job you interested

Interview Preparation Tips

Interview preparation tips for other job seekers - Basics should be clear to crack the interview

Interview Questionnaire 

1 Question

  • Q1. Self introduction

Interview Preparation Tips

Round: HR Interview
Experience: my self Uma Shankar I belong to U.P (Uttar Pradesh) I am pass out my 10th,12th from open school currently I am doing self-improvement course When I am tocking about my family in my family my father my mother and one elder brother and also me
I have total 3-year experience of sale and field executive
and last when you want to know about my hobbies playing game and also listening music and last and important traveling in out of city
That's all about me

Round: aspected salleary
Experience: I am telling about that in last company I am getting 14k CTC without convance then he was saying that they can provide me 16k CTC and i am agreed on this salary

I applied via Walk-in and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About last company

Interview Preparation Tips

Interview preparation tips for other job seekers - No

I applied via Company Website and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Why u wanted job in tech Mahindra?
  • Ans. 

    I wanted a job in Tech Mahindra because of its reputation as a leading tech company and the opportunities it offers for career growth.

    • Tech Mahindra is known for its innovative solutions and cutting-edge technologies.

    • I am excited about the chance to work with a diverse team of talented professionals.

    • Tech Mahindra's global presence and client base provide immense learning and growth opportunities.

    • I believe in the company...

  • Answered by AI
  • Q2. If you're selected in this company what your going to do?
  • Ans. 

    If selected, I will utilize my sales expertise to drive revenue growth and exceed targets.

    • Develop and implement effective sales strategies

    • Build and maintain strong relationships with clients

    • Identify new business opportunities and expand customer base

    • Meet and exceed sales targets

    • Provide excellent customer service and support

    • Analyze market trends and competitor activities

    • Collaborate with cross-functional teams to achieve

  • Answered by AI
  • Q3. Tell me about your self
  • Ans. 

    Experienced sales executive with a proven track record in exceeding targets and building strong client relationships.

    • 10+ years of experience in sales, with a focus on B2B sales

    • Consistently achieved or exceeded sales targets by 20% or more

    • Developed and maintained strong relationships with key clients, resulting in repeat business and referrals

    • Implemented effective sales strategies and tactics to drive revenue growth

    • Prof...

  • Answered by AI
  • Q4. Tell your previous experience in which company u have worked
  • Ans. 

    I have worked as a Sales Executive at XYZ Company.

    • Achieved 150% of sales target in the first quarter

    • Developed and maintained relationships with key clients

    • Implemented effective sales strategies resulting in a 20% increase in revenue

    • Trained and mentored new sales team members

    • Utilized CRM software to track and analyze sales data

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while introduceing your self and be fluent in communication skills...
Contribute & help others!
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Bharti Airtel Interview FAQs

How many rounds are there in Bharti Airtel Customer Care Executive interview?
Bharti Airtel interview process usually has 3-4 rounds. The most common rounds in the Bharti Airtel interview process are HR, Resume Shortlist and One-on-one Round.
What are the top questions asked in Bharti Airtel Customer Care Executive interview?

Some of the top questions asked at the Bharti Airtel Customer Care Executive interview -

  1. What is five important things in sal...read more
  2. Voice test ...and gave me data for call...read more
  3. Customer query related questi...read more

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Bharti Airtel Customer Care Executive Interview Process

based on 5 interviews

1 Interview rounds

  • Resume Shortlist Round
View more
Bharti Airtel Customer Care Executive Salary
based on 214 salaries
₹1 L/yr - ₹7.3 L/yr
7% more than the average Customer Care Executive Salary in India
View more details

Bharti Airtel Customer Care Executive Reviews and Ratings

based on 47 reviews

3.9/5

Rating in categories

3.9

Skill development

3.5

Work-life balance

3.6

Salary

3.7

Job security

3.9

Company culture

3.2

Promotions

3.6

Work satisfaction

Explore 47 Reviews and Ratings
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