Bharti Airtel Customer Care Executive Interview Questions and Answers

Q1. What's your daily routine
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Q1. Tell me something about yourself? Why do you want to do this job ? What are your future aspirations? Family background
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Q1. How would you sell this sim to me ? How would you handle a customer in negative condition of conflict ? What are your future goals ? Why are you looking to this role? How about going into telcom sector?
Ans. 
I would highlight the benefits of the sim, address any concerns, and offer personalized solutions.
• Highlight the features and benefits of the sim, such as unlimited data or international calling options

• Address any concerns the customer may have, such as network coverage or pricing

• Offer personalized solutions based on the customer's needs and preferences, such as a family plan or data rollover option
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Q1. How to solve customer problem
Ans. 
To solve customer problems, listen actively, empathize, offer solutions, and follow up.
• Listen actively to the customer's problem

• Empathize with the customer's situation

• Offer solutions that address the customer's needs

• Follow up to ensure the problem is resolved to the customer's satisfaction
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Q2. How to good service to customers
Ans. 
Good customer service involves listening to customers, being empathetic, and providing timely and effective solutions.
• Listen actively to customers and understand their needs

• Be empathetic and show genuine concern for their issues

• Provide timely and effective solutions to their problems

• Communicate clearly and effectively

• Follow up to ensure customer satisfaction

• Personalize the service to meet individual needs

• Be courteous a
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Q3. What to do so that the customer likes our services more
Ans. 
To improve customer satisfaction, we should focus on providing personalized and timely solutions to their problems.
• Listen actively to their concerns and empathize with their situation

• Offer customized solutions that cater to their specific needs

• Provide prompt and efficient service to minimize wait times

• Follow up with customers to ensure their issues have been resolved

• Offer incentives or rewards for loyal customers

• Contin...read more
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Q4. Why whould the customer want to take our services
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Q5. Solve the customer problem
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Aptitude test this is often the initial screening round to assess a candidate s problem solving skills logical reasoning and basic knowledge.however without more specific information it's difficult to pinpoint exactly which option is round 1

Assignment round 2 given the projects problem solving & find solution

Case study interview and technical any problem is occurring that time total case studing and find the solution .that is called case study.it is my knowledge.