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Ujjivan Small Finance Bank

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4.1

based on 5.2k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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Ujjivan Small Finance Bank Customer Care Representative Interview Questions and Answers

Updated 29 Dec 2021

Ujjivan Small Finance Bank Customer Care Representative Interview Experiences

3 interviews found

Interview Questionnaire 

3 Questions

  • Q1. Based on your job role, about banking, blanking terms etc
  • Q2. Based on educational Background, job role and type, banking related
  • Q3. Communication and confidence level check.

I applied via Naukri.com and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1.  Introduce yourself
  • Q2. Why do you want this job
  • Q3. What is your experience
  • Q4. What are the basic banking terms
  • Ans. 

    Basic banking terms include savings account, checking account, interest rate, loan, credit card, and ATM.

    • Savings account: A bank account that earns interest on deposited funds.

    • Checking account: A bank account used for everyday transactions.

    • Interest rate: The percentage charged by a lender for borrowing money.

    • Loan: Money borrowed from a bank or financial institution that must be repaid with interest.

    • Credit card: A payme...

  • Answered by AI
  • Q5. Types of products in banking
  • Ans. 

    Types of products in banking include savings accounts, loans, credit cards, and investment accounts.

    • Savings accounts

    • Loans

    • Credit cards

    • Investment accounts

  • Answered by AI
  • Q6. About previous job profile and ctc

Interview Preparation Tips

Interview preparation tips for other job seekers - 1.The first step to the preparation of bank interview is knowing the bank. 2. Don't talk too much,don't be too familiar
3. Prepare questions to ask the interviewer
4. Be confident
5. Be prepared for everything

Customer Care Representative Interview Questions Asked at Other Companies

Q1. Why a customer buy anything from you like a pen figure out the po ... read more
Q2. What are the traits of customer service representative?
Q3. What are the basic banking terms
asked in Paytm
Q4. What is good customer service means to you?
Q5. Types of products in banking

Interview Questionnaire 

1 Question

  • Q1. Work experience, family background, Targets

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via campus placement at Dr DY Patil Institute of Management and Research, Pune and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude consist of LR and Domain questions

Round 2 - Aptitude Test 

Consist of LR and Domain

Round 3 - One-on-one 

(4 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced sales professional with a proven track record of exceeding targets and building strong client relationships.

    • Over 5 years of sales experience in the pharmaceutical industry

    • Consistently met or exceeded sales targets by 20% each quarter

    • Built and maintained strong relationships with key clients such as hospitals and clinics

    • Skilled in cold calling, networking, and presenting product information effectively

  • Answered by AI
  • Q2. SIP related questions
  • Q3. What is accounting
  • Ans. 

    Accounting is the process of recording, summarizing, analyzing, and reporting financial transactions of a business.

    • Involves recording financial transactions

    • Summarizing financial data in financial statements

    • Analyzing financial information to make business decisions

    • Reporting financial results to stakeholders

    • Examples: preparing balance sheets, income statements, cash flow statements

  • Answered by AI
  • Q4. Accounting principles

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and polite
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your experience in banking Reg savings account,fd, current account Audit requirements Report generation
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Normal question related to education hobbies banking terminologies

Interview Preparation Tips

Interview preparation tips for other job seekers - Just relax and give your best

I applied via Recruitment Consulltant and was interviewed in Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Why do you want the work with the bank?
  • Ans. Banking sector is very respectful, new things to learn, better compensation and banking benefits, Day shifts.
  • Answered Anonymously
  • Q2. Do you ever handled escalations?
  • Ans. Yes I've handled escalations over the calls and emails.
  • Answered Anonymously
  • Q3. What are banking products?
  • Ans. 

    Banking products are financial services offered by banks to customers, including accounts, loans, credit cards, and investment options.

    • Banking products refer to the various financial services provided by banks.

    • These products include different types of accounts, such as savings accounts, checking accounts, and certificates of deposit (CDs).

    • Loans are also considered banking products, such as personal loans, mortgages, an...

  • Answered by AI
  • Q4. Will you extend your shift once in a while if required as per the work load?
  • Ans. Yes absolutely I am dedicated towards my work.
  • Answered Anonymously
Round 3 - One-on-one 

(1 Question)

  • Q1. What do you know about IDFC FIRST bank?
  • Ans. Please read on IDFC FIRST bank website for all information.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, try to learn as much about banking products, read professional emails and read about escalations scenario in banking. Most important good communication skill. Don't fumble.

I applied via Recruitment Consultant and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About your self

Interview Preparation Tips

Interview preparation tips for other job seekers - Icici is best in everything

Ujjivan Small Finance Bank Interview FAQs

How to prepare for Ujjivan Small Finance Bank Customer Care Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Ujjivan Small Finance Bank. The most common topics and skills that interviewers at Ujjivan Small Finance Bank expect are Customer Service, Customer Retention, KYC, customer care and Customer Experience.
What are the top questions asked in Ujjivan Small Finance Bank Customer Care Representative interview?

Some of the top questions asked at the Ujjivan Small Finance Bank Customer Care Representative interview -

  1. What are the basic banking ter...read more
  2. Types of products in banki...read more
  3. Communication and confidence level che...read more

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Ujjivan Small Finance Bank Customer Care Representative Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Ujjivan Small Finance Bank Customer Care Representative Salary
based on 218 salaries
₹1.6 L/yr - ₹5 L/yr
18% more than the average Customer Care Representative Salary in India
View more details

Ujjivan Small Finance Bank Customer Care Representative Reviews and Ratings

based on 83 reviews

4.2/5

Rating in categories

4.0

Skill development

4.2

Work-life balance

4.0

Salary

4.4

Job security

4.4

Company culture

3.6

Promotions

4.0

Work satisfaction

Explore 83 Reviews and Ratings
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