Ujjivan Small Finance Bank Customer Care Representative Interview Questions and Answers

Basic quantitative aptitude, Reasoning ability, communication skills, English were the topics and difficulty level was medium

Discussions on economics, current affairs, recent political issues

Q1. Questions asked by me were a bit personal like about my family and town where i belong to and my academic background also i was asked about whether i want to study further or not
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Q1. Tell me something about yourself?
Ans. My name is Jay Hanuman I am from Bidar I am completed in my graduate in Gulbarga University I am completed b com graduation My father and Bajaj’s My mother name is Sunita I am two children’s in my father. Second one is my sister. She is Laxmi she in 2puc science I am on here experience in IDFC FIRST Bank Title relationship manager
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Q2. Where are you interested in this job?
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Q3. Would you like to work overtime or odd hours
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Q4. Why do you join in Hdfc?
Ans. It is your owner of the leading bank in India and I would like contribute to the banks success
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Q5. Why Hdfc is a best?
Ans. 
HDFC is considered the best due to its strong customer-centric approach and a wide range of innovative products and services.
• HDFC has a strong focus on customer satisfaction and building long-term relationships.

• They offer a diverse range of financial products and services tailored to meet the needs of different customer segments.

• HDFC provides convenient and user-friendly digital banking solutions for seamless customer ...read more
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Q6. Is hdfc no1 bank in India?
Ans. 
No, HDFC is not the number one bank in India.
• HDFC is one of the largest private sector banks in India, but it is not the top bank in terms of assets or market share.

• State Bank of India (SBI) is considered the largest bank in India, followed by other public sector banks like Bank of Baroda and Punjab National Bank.

• HDFC Bank is known for its strong customer base and innovative products, but it does not hold the top posit
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Q7. Is FD in HDFC safe?
Ans. 
Yes, FD in HDFC is generally considered safe.
• HDFC is one of the largest and most reputable banks in India.

• They have a strong financial position and a long history of stability.

• FDs in HDFC are insured up to Rs. 5 lakh by the Deposit Insurance and Credit Guarantee Corporation (DICGC).

• They offer competitive interest rates and flexible tenure options.

• Customers have trusted HDFC for their financial needs for many years.
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Q8. Hdfc bank is private
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Q9. What is the HR in Bank?
Ans. 
HR in a bank refers to the Human Resources department responsible for managing employee-related functions.
• HR in a bank handles recruitment and hiring processes.

• They manage employee benefits, compensation, and performance evaluations.

• HR ensures compliance with labor laws and regulations.

• They handle employee relations, including conflict resolution and disciplinary actions.

• Training and development programs are organized ...read more
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About microfinance knowledge

Q1. What is portfolio ?
Ans. 
A portfolio is a collection of investments owned by an individual or organization.
• A portfolio can include stocks, bonds, mutual funds, real estate, and other assets.

• Diversifying a portfolio can help reduce risk by spreading investments across different asset classes.

• Investors often review and adjust their portfolios regularly to meet their financial goals.

• Portfolio management involves selecting and monitoring investmen...read more
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Q2. What is PAR ?
Ans. 
PAR stands for Problem Action Result, a framework used in customer relationship management to address and solve customer issues.
• PAR is a structured approach to handling customer problems.

• Identify the problem (P), take appropriate action (A), and achieve a positive result (R).

• For example, a customer complaint about a product defect could be resolved by acknowledging the issue, offering a replacement, and ensuring custom
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Q1. What is About Projection & implement ?
Ans. 
Projection & implement is a process of forecasting future trends and implementing strategies to achieve desired outcomes.
• Projection involves analyzing past data and trends to predict future outcomes

• Implementation involves putting plans into action to achieve desired goals

• Examples include projecting sales growth for the next quarter and implementing marketing strategies to increase customer retention
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Q2. What is Target & achievement ?
Ans. 
Target & achievement refers to setting specific goals and working towards meeting or exceeding those goals.
• Setting specific, measurable, achievable, relevant, and time-bound targets

• Developing strategies to reach the targets

• Monitoring progress towards the targets

• Taking corrective actions if necessary to ensure targets are met or exceeded
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