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HDFC Bank Customer Relationship Manager Interview Questions, Process, and Tips

Updated 22 Feb 2025

Top HDFC Bank Customer Relationship Manager Interview Questions and Answers

View all 6 questions

HDFC Bank Customer Relationship Manager Interview Experiences

5 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(6 Questions)

  • Q1. Self introduction
  • Q2. How to sale product
  • Ans. 

    To sell a product, it is important to understand the customer's needs, build rapport, highlight the benefits, overcome objections, and close the sale.

    • Understand the customer's needs and preferences

    • Build rapport and establish trust

    • Highlight the benefits and unique selling points of the product

    • Overcome objections by addressing concerns and providing solutions

    • Close the sale by asking for the customer's commitment

  • Answered by AI
  • Q3. How-to pichproduct
  • Ans. 

    To pitch a product effectively, focus on highlighting the unique features, benefits, and value proposition to the customer.

    • Identify the target audience and tailor your pitch to address their specific needs and pain points.

    • Highlight the key features and benefits of the product that set it apart from competitors.

    • Clearly communicate the value proposition and how the product solves a problem or improves the customer's life...

  • Answered by AI
  • Q4. How to convence the customer
  • Ans. 

    To convince the customer, it is important to understand their needs, build trust, provide solutions, and offer excellent customer service.

    • Listen actively to the customer's needs and concerns

    • Build trust by being transparent and honest

    • Provide personalized solutions that meet the customer's specific requirements

    • Offer excellent customer service by being responsive and helpful

    • Follow up with the customer to ensure their sati

  • Answered by AI
  • Q5. How-to give proper information
  • Q6. How to given products proper information
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(6 Questions)

  • Q1. How many work experience
  • Q2. How do you do business
  • Q3. When can you join
  • Ans. 

    I can join within 2 weeks of receiving an offer.

    • I can start within 2 weeks of receiving an offer.

    • My current notice period is 2 weeks.

    • I am available to start immediately.

  • Answered by AI
  • Q4. Salary Expectation
  • Q5. What is your Notice period
  • Ans. 

    My notice period is 30 days.

    • My notice period is 30 days

    • I am required to give a 30-day notice before leaving my current position

    • I need to work for 30 more days before I can leave

  • Answered by AI
  • Q6. Why are you leaving that

Interview Preparation Tips

Interview preparation tips for other job seekers - Whatever field you are in, try to progress in it because if you switch to any other field, it will take time for you to understand things.

Customer Relationship Manager Interview Questions Asked at Other Companies

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asked in Yes Bank
Q5. What is current and saving account? Different between them
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(9 Questions)

  • Q1. Tell me something about yourself?
  • Ans. My name is Jay Hanuman I am from Bidar I am completed in my graduate in Gulbarga University I am completed b com graduation My father and Bajaj’s My mother name is Sunita I am two children’s in my father. Second one is my sister. She is Laxmi she in 2puc science I am on here experience in IDFC FIRST Bank Title relationship manager
  • Answered Anonymously
  • Q2. Where are you interested in this job?
  • Q3. Would you like to work overtime or odd hours
  • Q4. Why do you join in Hdfc?
  • Ans. It is your owner of the leading bank in India and I would like contribute to the banks success
  • Answered Anonymously
  • Q5. Why Hdfc is a best?
  • Ans. 

    HDFC is considered the best due to its strong customer-centric approach and a wide range of innovative products and services.

    • HDFC has a strong focus on customer satisfaction and building long-term relationships.

    • They offer a diverse range of financial products and services tailored to meet the needs of different customer segments.

    • HDFC provides convenient and user-friendly digital banking solutions for seamless customer ...

  • Answered by AI
  • Q6. Is hdfc no1 bank in India?
  • Ans. 

    No, HDFC is not the number one bank in India.

    • HDFC is one of the largest private sector banks in India, but it is not the top bank in terms of assets or market share.

    • State Bank of India (SBI) is considered the largest bank in India, followed by other public sector banks like Bank of Baroda and Punjab National Bank.

    • HDFC Bank is known for its strong customer base and innovative products, but it does not hold the top posit

  • Answered by AI
  • Q7. Is FD in HDFC safe?
  • Ans. 

    Yes, FD in HDFC is generally considered safe.

    • HDFC is one of the largest and most reputable banks in India.

    • They have a strong financial position and a long history of stability.

    • FDs in HDFC are insured up to Rs. 5 lakh by the Deposit Insurance and Credit Guarantee Corporation (DICGC).

    • They offer competitive interest rates and flexible tenure options.

    • Customers have trusted HDFC for their financial needs for many years.

  • Answered by AI
  • Q8. Hdfc bank is private
  • Q9. What is the HR in Bank?
  • Ans. 

    HR in a bank refers to the Human Resources department responsible for managing employee-related functions.

    • HR in a bank handles recruitment and hiring processes.

    • They manage employee benefits, compensation, and performance evaluations.

    • HR ensures compliance with labor laws and regulations.

    • They handle employee relations, including conflict resolution and disciplinary actions.

    • Training and development programs are organized ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - No questions anyone I say one thing only I work more hardly in your bank. Thank you all.

I applied via Company Website and was interviewed in Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Talent test basted test knowledge skill development

Round 3 - Group Discussion 

Consultant group discussion group every situation group consultant discussion

Round 4 - Coding Test 

Program test learning group development test

Interview Preparation Tips

Topics to prepare for HDFC Bank Customer Relationship Manager interview:
  • Administration
Interview preparation tips for other job seekers - Take it easy and everything happens just 😊😊 and vare usefull this interview and very happy 😊😊

HDFC Bank interview questions for designations

 Senior Customer Relationship Officer

 (1)

 Customer Relationship Management Executive

 (1)

 Relationship Manager

 (129)

 Customer Manager

 (1)

 Assistant Relationship Manager

 (1)

 Client Relationship Manager

 (1)

 Relationship Manager Sales

 (1)

 Digital Relationship Manager

 (1)

I applied via campus placement at ICFAI Business School, Kolkata and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Basic quantitative aptitude, Reasoning ability, communication skills, English were the topics and difficulty level was medium

Round 2 - Group Discussion 

Discussions on economics, current affairs, recent political issues

Round 3 - HR 

(1 Question)

  • Q1. Questions asked by me were a bit personal like about my family and town where i belong to and my academic background also i was asked about whether i want to study further or not

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and converse with your interviewers not just answering their questions. Show your eagerness for working with them.. Best of luck

Get interview-ready with Top HDFC Bank Interview Questions

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Walk-in and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Talk about yourself
  • Ans. 

    Experienced Customer Relationship Manager with a passion for building strong client relationships and driving customer satisfaction.

    • Over 5 years of experience in managing customer relationships

    • Skilled in resolving customer issues and ensuring customer satisfaction

    • Strong communication and interpersonal skills

    • Proven track record of increasing customer retention rates

    • Proficient in CRM software such as Salesforce

  • Answered by AI
  • Q2. How long have you been working?
  • Ans. 

    I have been working for 5 years in customer service roles.

    • 5 years of experience in customer service

    • Started in entry-level customer service position and worked way up to Customer Relationship Manager

    • Experience in handling customer inquiries, resolving issues, and building relationships

  • Answered by AI
  • Q3. Why is Staff stifaction strong .
  • Ans. 

    Staff satisfaction is strong due to a positive work environment, effective communication, recognition of achievements, and opportunities for growth.

    • Positive work environment fosters motivation and job satisfaction

    • Effective communication ensures clarity and reduces misunderstandings

    • Recognition of achievements boosts morale and motivation

    • Opportunities for growth and development show investment in employees' future

    • Support...

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Want you in this company.
  • Q2. Why we do not How much customer handling do you do?
  • Ans. 

    Customer handling is more about quality than quantity in building strong relationships.

    • Quality of customer interactions is more important than quantity

    • Focus on building strong relationships with customers rather than just handling a large volume

    • Effective communication and problem-solving skills are key in customer handling

    • Examples: Resolving customer complaints effectively, providing personalized service, building trus

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Microfinance Career Growth and Seve Wrorking.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Last job experience
  • Ans. 

    Managed customer relationships and resolved issues at a retail store.

    • Handled customer inquiries and complaints in person, over the phone, and via email

    • Developed and maintained relationships with regular customers

    • Trained new staff on customer service best practices

    • Implemented strategies to improve customer satisfaction and retention

  • Answered by AI
  • Q2. Sales related questions
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Easy & anyone can solve 😌

Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about yourself?
  • Q2. Tell me about your hobbies?
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Salary expectation
  • Q2. How many years Experience

Interview Preparation Tips

Interview preparation tips for other job seekers - I like its job jana bank but not increment satisfied its role
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via campus placement at Pondicherry University and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - Group Discussion 

Neo banking vs traditional banking which your are prefer and why?

Interview Preparation Tips

Interview preparation tips for other job seekers - I will choose Neo banking because of technology advancement and AI automation Neo banking is best choice for current scenario.

HDFC Bank Interview FAQs

How many rounds are there in HDFC Bank Customer Relationship Manager interview?
HDFC Bank interview process usually has 2-3 rounds. The most common rounds in the HDFC Bank interview process are HR, Group Discussion and Resume Shortlist.
What are the top questions asked in HDFC Bank Customer Relationship Manager interview?

Some of the top questions asked at the HDFC Bank Customer Relationship Manager interview -

  1. Is hdfc no1 bank in Ind...read more
  2. Why Hdfc is a be...read more
  3. Is FD in HDFC sa...read more

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HDFC Bank Customer Relationship Manager Interview Process

based on 4 interviews

Interview experience

4.5
  
Good
View more
HDFC Bank Customer Relationship Manager Salary
based on 154 salaries
₹1.6 L/yr - ₹8.7 L/yr
5% more than the average Customer Relationship Manager Salary in India
View more details

HDFC Bank Customer Relationship Manager Reviews and Ratings

based on 24 reviews

3.9/5

Rating in categories

4.1

Skill development

3.9

Work-life balance

3.6

Salary

4.1

Job security

3.8

Company culture

3.8

Promotions

4.0

Work satisfaction

Explore 24 Reviews and Ratings
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