Teleperformance Customer Care Representative Interview Questions and Answers

Questions about some situations in life

Q1. Some games to check the speed of reaction and attentiveness
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Q2. What was your biggest achievement at work
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Q1. They had set of simple questions. As a Fresher they just asked me about myself, what you did yesterday and last movie i watch.
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Q2. Second round also had similar questions but this time you just need to brief everything more specifically in details.
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Q1. In final round you can be asked anything from your resume as well as apart from it. Interviewer see your behaviour as well fluency. Questions like about yourself, who inspires you, what is customer service...read more
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Q1. Basic Questions 1. introduce yourself 2. write an essay on given topic
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Q1. Managerial round
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Q2. Introduce yourself how was your day
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Q3. Repeat measure,treasure, pleasure
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Q1. Tell about yourself?
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient approach towards customers

• Received multiple awards for excellent customer service
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Q2. What did you know about choosing this role?
Ans. 
I chose this role because of my passion for helping others and my strong communication skills.
• Passion for helping others

• Strong communication skills

• Enjoy problem-solving and resolving issues

• Previous experience in customer service

• Desire to make a positive impact on customers
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Q3. Why should we hire you?
Ans. 
I am a dedicated and empathetic professional with a strong background in customer service.
• I have excellent communication skills and can effectively handle customer inquiries and complaints.

• I am highly organized and detail-oriented, ensuring that all customer issues are resolved in a timely manner.

• I am a team player and can work well under pressure to meet customer needs and exceed expectations.
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Q4. How to handled & manage with company members?
Ans. 
Handling and managing company members involves effective communication, conflict resolution, and fostering a positive work environment.
• Establish open lines of communication with team members

• Listen actively to their concerns and feedback

• Provide support and guidance when needed

• Address conflicts promptly and professionally

• Encourage teamwork and collaboration

• Recognize and reward individual and team achievements
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Q1. Are you flexible to work with company?
Ans. 
Yes, I am flexible to work with the company and adapt to changing schedules or tasks.
• I am willing to work different shifts, including weekends and holidays if required.

• I can handle multiple tasks simultaneously and prioritize them effectively.

• I am open to learning new skills and taking on additional responsibilities as needed.
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Q2. Why should we select to you ?
Ans. 
I have a strong background in customer service, excellent communication skills, and a passion for helping others.
• Extensive experience in customer service roles

• Excellent communication skills, both written and verbal

• Proven track record of resolving customer issues effectively

• Passionate about providing top-notch customer care

• Ability to remain calm and professional in challenging situations
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Q1. Tell about yourself
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Q2. Why the gap. Is huge?
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Q3. Where does your husband work
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Q4. When would you join?
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The test was easy and can be answered by anyone

Q1. What is your overall experience?
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Q2. Why do you want to work for TTEC
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All were grammatical questions

Q1. All were English grammar questions
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Q1. Tell me about yourself
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Q1. Tell me something about you
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