Infosys BPM Customer Care Representative Interview Questions and Answers

Q1. About your self
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Q2. What do you know about teleperformance
Ans. 
Teleperformance is a global outsourcing company specializing in customer experience management.
• Teleperformance provides customer care, technical support, and sales services for various industries.

• The company operates in over 80 countries and has over 300,000 employees worldwide.

• Teleperformance is known for its focus on customer satisfaction and innovative technology solutions.

• Some of the clients of Teleperformance incl...read more
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Q3. What was your experience with last company
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Q4. Why you are left previous company
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Q5. Any random topic
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Questions about some situations in life

Q1. Some games to check the speed of reaction and attentiveness
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Q2. What was your biggest achievement at work
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Q1. They had set of simple questions. As a Fresher they just asked me about myself, what you did yesterday and last movie i watch.
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Q2. Second round also had similar questions but this time you just need to brief everything more specifically in details.
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Q1. In final round you can be asked anything from your resume as well as apart from it. Interviewer see your behaviour as well fluency. Questions like about yourself, who inspires you, what is customer service...read more
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Q1. Tell about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient approach towards customers

• Received multiple awards for outstanding customer service
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Q2. Why the gap. Is huge?
Ans. 
The gap is huge due to various factors such as market demand, economic conditions, company restructuring, personal reasons, etc.
• Market demand for the specific skill set may be low

• Economic conditions may have led to downsizing or hiring freezes

• Company restructuring or mergers could have affected hiring

• Personal reasons such as health issues or family commitments
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Q3. Where does your husband work
Ans. 
My husband works as a software engineer at a tech company in the city.
• My husband is a software engineer

• He works at a tech company

• His workplace is located in the city
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Q4. When would you join?
Ans. 
I am available to join immediately.
• I can start as soon as possible.

• I am ready to join within a week's notice.

• I am flexible with the joining date and can accommodate as per the company's requirement.
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Q1. Communication skills
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Q2. General questions abt customer handling
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Q1. General questions
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Q2. Abt customer service
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Q1. Self introduction
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Q2. Self introduction with manager
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Personal Interview conducted by HR

Q1. Tell me about yourself?
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Q2. Your work experience
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Q3. Why do you want to join this company
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Q4. Why you leave your last company?
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Q5. Why you want to join BPO
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Q1. Walk me through your resume
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Q2. Why should we hire you?
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Q3. What can you bring to the company?
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Q4. What is your weaknesses?
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Q5. What are your great strengths?
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Q6. Are you flexible with shifts?
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Q1. Where do you see your self in the next 5 years ?
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