Infosys BPM Customer Care Representative Interview Questions and Answers

Q1. About your self
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Q2. What do you know about teleperformance
Ans. 
Teleperformance is a global outsourcing company specializing in customer experience management.
• Teleperformance provides customer care, technical support, and sales services for various industries.

• The company operates in over 80 countries and has over 300,000 employees worldwide.

• Teleperformance is known for its focus on customer satisfaction and innovative technology solutions.

• Some of the clients of Teleperformance incl...read more
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Q3. What was your experience with last company
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Q4. Why you are left previous company
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Q5. Any random topic
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Questions about some situations in life

Q1. Some games to check the speed of reaction and attentiveness
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Q2. What was your biggest achievement at work
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Q1. They had set of simple questions. As a Fresher they just asked me about myself, what you did yesterday and last movie i watch.
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Q2. Second round also had similar questions but this time you just need to brief everything more specifically in details.
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Q1. In final round you can be asked anything from your resume as well as apart from it. Interviewer see your behaviour as well fluency. Questions like about yourself, who inspires you, what is customer service...read more
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Q1. What do you know about customer service
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is all about meeting the needs and expectations of customers.

• It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.

• Providing timely and accurate information, being courteous and empathetic, and going above and beyond to ensure customer sa...read more
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Q2. Why do you wanna work here
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Q1. Self introduction
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Q2. Self introduction with manager
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Q1. Tell me about yourself
Ans. 
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Example: In my previous role at XYZ Company, I consistently received positive feedbac...read more
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Q2. Asked related to internet
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Q3. I am a fresher i told my education skills
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Q4. Basic things i told
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Q1. They asked basic your information
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Q1. Tell me about yourself
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Q2. What do you do for leisure
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Q3. Hobbies and interests
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Q1. If amenable to work onsite and on a shifting schedule
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Q2. What is customer service representative do?
Ans. 
Customer service representatives provide assistance and support to customers with their inquiries, complaints, and issues.
• Assist customers with inquiries, complaints, and issues

• Provide information about products or services

• Resolve customer concerns and escalate issues if necessary

• Maintain customer records and follow up on customer interactions

• Ensure customer satisfaction and retention
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Q3. Any idea about BPO
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BPO stands for Business Process Outsourcing, where companies hire third-party service providers to handle specific business processes.
• BPO companies provide services such as customer support, technical support, telemarketing, data entry, and more

• Outsourcing to BPO companies can help businesses save costs and focus on core activities

• Examples of BPO companies include Teleperformance, Convergys, and Accenture
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Q4. Strengths and weaknesses
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Q5. What is your edge among other applicants
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Q6. Why do you applied in BPO
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Q1. Tell me about yourself?
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Q2. Brief about your past work experiences?
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Q3. Tell me about your yesturday routine.
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Q1. Tell me about yourself?
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Q2. Why you want to join telus?
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Q3. Why from hotel industry to BPO industry?
Ans. 
Transitioned from hotel industry to BPO industry for better career growth and opportunities.
• Wanted to explore different industries and gain new skills

• BPO industry offered better salary and benefits

• Opportunity to work with diverse clients and improve communication skills

• Hotel industry had limited growth opportunities

• Examples: Dealing with customer complaints in hotel industry helped in handling customer queries in BPO i
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Q1. Tell me about yourself.
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Q2. Can you tell me about the last trip experience?
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