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Infosys BPM Customer Care Representative Interview Questions and Answers

Updated 11 Mar 2024

Infosys BPM Customer Care Representative Interview Experiences

1 interview found

Customer Care Representative Interview Questions & Answers

user image Anonymous

posted on 11 Mar 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basic Questions 1. introduce yourself 2. write an essay on given topic
    • Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. Managerial round
    • Add your answer
  • Q2. Introduce yourself how was your day
    • Add your answer
  • Q3. Repeat measure,treasure, pleasure
    • Add your answer

Top trending discussions

View All
Career Growth
2w
a quality analyst
Looking for at least 7 lakhs per annum
Let me start with this. I have done a hotel management course and got placed at IGI airport as a Guest service officer (Front office) where I was getting just 17k per month and after 9 months i resigned. Then I got the opportunity at one of the BPO- ienergizer as an executive agent and my initial salary was 26k per month. I thought it was a good hike and i joined this bpo. Now it's been almost 5 years of experience and now I am a quality analyst where I am getting 40k per month. Now I am not satisfied with my job it's kinda boring. My interests are more into the finance sector and I don't know what should be the best path where I can get 12 lakhs per annum within 1-2 year. I am ready for anything like improving my skill set and all. I don't know how to approach other companies with my current skill set as there are some companies when they see that guy is working in the bpo sector they just reject my cv. PLEASE SUGGEST ME WHAT SHOULD BE BEST APPROACH FROM HERE.
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Interview questions from similar companies

Customer Care Representative Interview Questions & Answers

Teleperformance user image Anonymous

posted on 30 Apr 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Salary expectation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Preparation

Customer Care Representative Interview Questions & Answers

Concentrix Corporation user image

posted on 18 Apr 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

All were grammatical questions

Round 3 - English 

(1 Question)

  • Q1. All were English grammar questions
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer
Round 5 - One-on-one 

(1 Question)

  • Q1. Tell me something about you
    • Add your answer

Customer Care Representative Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 12 Oct 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Why did u leave your previous work
  • Ans. 

    Seeking new opportunities for growth and development.

    • Looking for a new challenge

    • Opportunity for career advancement

    • Seeking better work-life balance

    • Company restructuring or downsizing

    • Relocation to a new area

    • Answered by AI
    Add your answer
Round 2 - Aptitude Test 

Amcat and versant round

Customer Care Representative Interview Questions & Answers

Teleperformance user image Anonymous

posted on 26 May 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(5 Questions)

  • Q1. About your self
    • Add your answer
  • Q2. What do you know about teleperformance
  • Ans. 

    Teleperformance is a global outsourcing company specializing in customer experience management.

    • Teleperformance provides customer care, technical support, and sales services for various industries.

    • The company operates in over 80 countries and has over 300,000 employees worldwide.

    • Teleperformance is known for its focus on customer satisfaction and innovative technology solutions.

    • Some of the clients of Teleperformance incl...

    • Answered by AI
    Add your answer
  • Q3. What was your experience with last company
    • Add your answer
  • Q4. Why you are left previous company
    • Add your answer
  • Q5. Any random topic
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's a good brand and also invironment

Customer Care Representative Interview Questions & Answers

iEnergizer user image Anonymous

posted on 9 Jul 2022

I applied via Walk-in and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. They had set of simple questions. As a Fresher they just asked me about myself, what you did yesterday and last movie i watch.
    • Add your answer
  • Q2. Second round also had similar questions but this time you just need to brief everything more specifically in details.
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. In final round you can be asked anything from your resume as well as apart from it. Interviewer see your behaviour as well fluency. Questions like about yourself, who inspires you, what is customer service...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak confidently interviewer can ask you anything. Do not take a pose

Analyst Interview Questions & Answers

R1 RCM user image Anonymous

posted on 28 Jan 2022

I applied via Referral and was interviewed before Jan 2021. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer
Round 2 - Aptitude Test 

Reasoning
Speaking
Typing
Listening

Round 3 - HR 

(6 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Why should we hire you?
    • Add your answer
  • Q4. Where do you see yourself in 5 years?
    • Add your answer
  • Q5. What are your strengths and weaknesses?
    • Add your answer
  • Q6. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just stay confident prepare your intro really well

Analyst Interview Questions & Answers

R1 RCM user image Anonymous

posted on 26 Jul 2021

I applied via Referral and was interviewed in Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic questions about strength, weakness, future goals,etc.(being a fresher)
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be normal and confident. Focus on English communication.

Analyst Interview Questions & Answers

Firstsource Solutions user image Anonymous

posted on 13 Sep 2022

I applied via Walk-in and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Basic skills about the process knowledge
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. As usual just they view the subject matters
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold with your Skills of this domain as well as process

Business Analyst Interview Questions & Answers

Firstsource Solutions user image Anonymous

posted on 10 Jul 2021

Interview Questionnaire 

2 Questions

  • Q1. Wich process hiring
    • Add your answer
  • Q2. Mortgage process
    • Add your answer
More about working at Infosys BPM

Infosys BPM Interview FAQs

How many rounds are there in Infosys BPM Customer Care Representative interview?
Infosys BPM interview process usually has 2 rounds. The most common rounds in the Infosys BPM interview process are HR and One-on-one Round.

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Infosys BPM Customer Care Representative Interview Process

based on 1 interview

Interview experience

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Excellent
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