5 Foundever Customer Care Representative Interview Questions & Answers | Complete Prep Guide 2025

Foundever Customer Care Representative Interview Experiences

2 interviews found

Customer Care Representative Interview Questions & Answers

Anonymous

posted on 24 Jul 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Company Website and was interviewed in Jan 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Case Study

Questions about some situations in life

Round 3 - Technical

(2 Questions)

Q1. Some games to check the speed of reaction and attentiveness

Add your answer

Q2. What was your biggest achievement at work

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Devote about 1,5 hours to answer all questions

Customer Care Representative Interview Questions & Answers

Anonymous

posted on 20 May 2024

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Approached by Company and was interviewed before May 2023. There were 3 interview rounds.

Round 1 - HR

(1 Question)

Q1. Describe yourself with one word

Add your answer

Round 2 - One-on-one

(1 Question)

Q1. How do you handle stress

Add your answer

Round 3 - Language test

(1 Question)

Q1. English and second language

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Show that you are customer oriented. Willing to help in a polite manner and high level of product/service knowledge, once provided. Relate job description with your own experiences to support that with relevant examples. We all are customers and we know what a good customer service is.

Top trending discussions

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Interview Tips & Stories

5d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Concentrix Corporation

Anonymous

posted on 3 Oct 2018

I applied via Recruitment Consultant and was interviewed before Oct 2017. There were 5 interview rounds.

Interview Questionnaire

1 Question

Q1. PI and Work Experience.

Add your answer

Interview Preparation Tips

Round: Resume Shortlist
Experience: Previous Work experience.

Round: Operations
Experience: Was asked to talk with operations manager.

General Tips: Be honest and work efficiently . To the point.
Skills: Communication, Communication, Communication And Confidence, Body Language, Presentation Skills, Decision Making Skills
Duration: <1 week

Customer Care Executive Interview Questions & Answers

Concentrix Corporation

Anonymous

posted on 23 Aug 2017

I was interviewed in Jul 2017.

Interview Questionnaire

1 Question

Q1. Tell me something about your self

Ans.

I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

I have 5 years of experience in customer care roles
I am skilled in resolving customer issues and providing exceptional service
I am empathetic and dedicated to helping customers with their needs

Answered by AI

View 8 more answers

Interview Preparation Tips

Round: HR Interview
Experience: Introducing my self with family and qualification details

Skills: Communication
College Name: sheshadripuram first grade college

Customer Care Executive Interview Questions & Answers

Concentrix Corporation

Aritro Mukherji

posted on 24 Sep 2017

I was interviewed before Sep 2016.

Interview Questionnaire

2 Questions

Q1. Are you fine to work in rotational shifts

Ans.

Yes, I am fine to work in rotational shifts as I understand the nature of the job requires flexibility.

I am comfortable with working in rotational shifts as I understand the importance of providing round-the-clock customer support.
I am willing to adapt my schedule to meet the needs of the company and customers.
I have previous experience working in rotational shifts and have successfully managed my time and workload in

Answered by AI

Add your answer

Q2. Are you fine with split offs

Ans.

Yes, I am fine with split offs.

I am comfortable with handling multiple tasks at once.
I can prioritize and manage my time effectively.
I am adaptable and can quickly switch between tasks.
I have experience working in a fast-paced environment with split offs.
I am willing to learn and improve my skills to handle split offs better.

Answered by AI

Add your answer

Customer Care Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 22 Jun 2017

Interview Questionnaire

1 Question

Q1. About yourself

View 5 more answers

Interview Preparation Tips

Round: HR Interview
Experience: Self introduction and about previous experience.
Tips: Should be confidence

Customer Service Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 8 Dec 2017

Interview Questionnaire

1 Question

Q1. Basic questions like Name, Address, Birth date, qualification and work experience

Add your answer

Interview Preparation Tips

Round: V&A
Experience: Yes, i was fail in this round as i was not able to speak on call. i was understanding the question but was unable to answer.

Round: Manager round
Experience: Asked about me and then made some common questions that are often asks in interviews.

Customer Care Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 7 Sep 2017

Interview Preparation Tips

Round: Resume Shortlist
Experience: I got a call from Teleperformance HR and was asked if interested to work in BPO. I agreed and they took my short introduction. After that, I was informed that next level interview will be conducted within 1 to 2 working days.
Tips: What ever you say, say with 100% confidence.

Customer Service Associate Interview Questions & Answers

Concentrix Corporation

Anonymous

posted on 15 Oct 2020

I applied via Recruitment Consultant and was interviewed in Apr 2020. There were 5 interview rounds.

Interview Questionnaire

1 Question

Q1. Almost every interview starts with your introduction, then your thought processing is checked and then your respond to a situation and your confidence in overall questioning.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and clear about yourself, have a good listening and evaluation skills.

Your thought process should be clear and focused on situation.

Be confident for whatever you say, even it seems wrong.

Congratulations, you'll crack the interview.

Customer Service Associate Interview Questions & Answers

Concentrix Corporation

Anonymous

posted on 9 Dec 2020

I applied via gautam consultancy and was interviewed before Dec 2019. There were 3 interview rounds.

Interview Questionnaire

4 Questions

Q1. Why you want to join concentrix ?

Add your answer

Q2. Tell me about your hobbies?

Add your answer

Q3. Tell me about your first job?

Add your answer

Q4. Asking about bpo

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - in concenteix company an interviewer should must asked about why you want to join concentrix. So be prepared about the company.

Foundever Interview FAQs

How many rounds are there in Foundever Customer Care Representative interview?

Foundever interview process usually has 3 rounds. The most common rounds in the Foundever interview process are HR, One-on-one Round and Resume Shortlist.

How to prepare for Foundever Customer Care Representative interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Foundever. The most common topics and skills that interviewers at Foundever expect are International Voice Process, international bpo, customer care, inbound voice process and Ticketing.

What are the top questions asked in Foundever Customer Care Representative interview?

Some of the top questions asked at the Foundever Customer Care Representative interview -

Some games to check the speed of reaction and attentiven...read more
English and second langu...read more

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Foundever Customer Care Representative Salary

based on 8 salaries

₹2 L/yr - ₹3.2 L/yr

12% less than the average Customer Care Representative Salary in India

View more details

Foundever Salaries in India

Customer Service Professional 758 salaries	₹0 L/yr - ₹0 L/yr
Customer Service Executive 500 salaries	₹0 L/yr - ₹0 L/yr
Customer Service Representative 398 salaries	₹0 L/yr - ₹0 L/yr
Customer Support Executive 242 salaries	₹0 L/yr - ₹0 L/yr
Team Lead 229 salaries	₹0 L/yr - ₹0 L/yr