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Foundever Customer Care Representative Interview Questions and Answers

Updated 20 May 2024

Foundever Customer Care Representative Interview Experiences

2 interviews found

Customer Care Representative Interview Questions & Answers

user image Anonymous

posted on 24 Jul 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jan 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Case Study 

Questions about some situations in life

Round 3 - Technical 

(2 Questions)

  • Q1. Some games to check the speed of reaction and attentiveness
    • Add your answer
  • Q2. What was your biggest achievement at work
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Devote about 1,5 hours to answer all questions

Customer Care Representative Interview Questions & Answers

user image Anonymous

posted on 20 May 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before May 2023. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Describe yourself with one word
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. How do you handle stress
    • Add your answer
Round 3 - Language test 

(1 Question)

  • Q1. English and second language
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Show that you are customer oriented. Willing to help in a polite manner and high level of product/service knowledge, once provided. Relate job description with your own experiences to support that with relevant examples. We all are customers and we know what a good customer service is.

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Top trending discussions

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Interview Tips & Stories
2w
honestword
·
ex -
Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
Got a question about Foundever?
Ask anonymously on communities.

Interview questions from similar companies

Customer Care Representative Interview Questions & Answers

Teleperformance user image Anonymous

posted on 26 May 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(5 Questions)

  • Q1. About your self
    • Add your answer
  • Q2. What do you know about teleperformance
  • Ans. 

    Teleperformance is a global outsourcing company specializing in customer experience management.

    • Teleperformance provides customer care, technical support, and sales services for various industries.

    • The company operates in over 80 countries and has over 300,000 employees worldwide.

    • Teleperformance is known for its focus on customer satisfaction and innovative technology solutions.

    • Some of the clients of Teleperformance incl...

    • Answered by AI
    Add your answer
  • Q3. What was your experience with last company
    • Add your answer
  • Q4. Why you are left previous company
    • Add your answer
  • Q5. Any random topic
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's a good brand and also invironment

Customer Care Representative Interview Questions & Answers

iEnergizer user image Anonymous

posted on 9 Jul 2022

I applied via Walk-in and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. They had set of simple questions. As a Fresher they just asked me about myself, what you did yesterday and last movie i watch.
    • Add your answer
  • Q2. Second round also had similar questions but this time you just need to brief everything more specifically in details.
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. In final round you can be asked anything from your resume as well as apart from it. Interviewer see your behaviour as well fluency. Questions like about yourself, who inspires you, what is customer service...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak confidently interviewer can ask you anything. Do not take a pose

Customer Care Executive Interview Questions & Answers

R1 RCM user image Anonymous

posted on 9 Jan 2025

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Tell about yourself
    • Add your answer
  • Q2. Why the gap. Is huge?
    • Add your answer
  • Q3. Where does your husband work
    • Add your answer
  • Q4. When would you join?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are married, your likelihood of being hired may be lower. Conceal any employment gaps if possible.

Customer Care Executive Interview Questions & Answers

Bill Gosling Outsourcing India user image Anonymous

posted on 16 Dec 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Can you introduce yourself?
    • Add your answer
  • Q2. What was experience details
    • Add your answer
Round 2 - Operational round 

(1 Question)

  • Q1. Asking details in bpo
    • Add your answer

Interview Preparation Tips

Topics to prepare for Bill Gosling Outsourcing India Customer Care Executive interview:
  • Bpo Operations

Customer Support Representative Interview Questions & Answers

TTEC India user image Anonymous

posted on 13 Aug 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

The test was easy and can be answered by anyone

Round 2 - HR 

(2 Questions)

  • Q1. What is your overall experience?
    • Add your answer
  • Q2. Why do you want to work for TTEC
    • Add your answer

Customer Care Executive Interview Questions & Answers

Alorica user image Harmanpreet Kaur

posted on 24 Oct 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Describe yourself
    • Add your answer
  • Q2. Related studies
    • Add your answer

Customer Care Executive Interview Questions & Answers

Alldigi Tech user image Javeed Hussain

posted on 31 Aug 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Walk-in

Round 1 - Self intro 

(1 Question)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with a strong background in resolving customer issues and providing exceptional service.

    • Experienced in handling customer inquiries and complaints

    • Skilled in de-escalating tense situations and finding solutions

    • Strong communication and interpersonal skills

    • Ability to multitask and prioritize tasks effectively

    • Answered by AI
    Add your answer
Round 2 - Aptitude Test 

Amcat test , version test

Customer Care Executive Interview Questions & Answers

Omega Healthcare user image X.Maria sofiya

posted on 14 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Communication skills
    • Add your answer
  • Q2. General questions abt customer handling
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. General questions
    • Add your answer
  • Q2. Abt customer service
    • Add your answer
More about working at Foundever

Foundever Interview FAQs

How many rounds are there in Foundever Customer Care Representative interview?
Foundever interview process usually has 3 rounds. The most common rounds in the Foundever interview process are Case Study, Technical and HR.
How to prepare for Foundever Customer Care Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Foundever. The most common topics and skills that interviewers at Foundever expect are International Voice Process, international bpo, customer care, inbound voice process and Ticketing.
What are the top questions asked in Foundever Customer Care Representative interview?

Some of the top questions asked at the Foundever Customer Care Representative interview -

  1. Some games to check the speed of reaction and attentiven...read more
  2. English and second langu...read more

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50%
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Foundever Customer Care Representative Salary
based on 8 salaries
₹2 L/yr - ₹3.2 L/yr
12% less than the average Customer Care Representative Salary in India
View more details

Foundever Customer Care Representative Reviews and Ratings

based on 4 reviews

3.8/5

Rating in categories

4.4

Skill development

3.2

Work-Life balance

2.5

Salary & Benefits

5.0

Job Security

3.2

Company culture

3.2

Promotions/Appraisal

2.6

Work Satisfaction

Explore 4 Reviews and Ratings
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