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TTEC India Customer Support Representative Interview Questions and Answers

Updated 13 Aug 2024

TTEC India Customer Support Representative Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

The test was easy and can be answered by anyone

Round 2 - HR 

(2 Questions)

  • Q1. What is your overall experience?
  • Q2. Why do you want to work for TTEC
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Company Website and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - Assignment 

Basic grammar and job related questions.

Customer Support Representative Interview Questions Asked at Other Companies

asked in Eaton
Q1. What was the specific Process you have implemented to reduce the ... read more
Q2. When and how you handle an angry Customer?
asked in Vakilsearch
Q3. And what is meant by customer support in detailed
Q4. How deal with Customers?
Q5. Any sales experience, sell me a desktop n show

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Troubleshooting process
  • Q2. Why should we hire you
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Share your previous organization 's roles and Responsibilities
Round 3 - Technical 

(1 Question)

  • Q1. Share your difficult experience of your life.
Round 4 - Assignment 

Versant round typing check

Interview experience
3
Average
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

They just ask personal questions about your expectations.

Round 2 - Group Discussion 

They share you a link to a training group by videocall

Round 3 - Assignment 

They will evaluate all the topic of the training

Interview Preparation Tips

Topics to prepare for Teleperformance Customer Support Representative interview:
  • English grammar
Interview preparation tips for other job seekers - Here in colombia its a good way to start working but the job could be quite stressfull when your supervisor keeps pushing you to unrealistic goals and don´t provide support.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I applied via Job Portal and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. What is a BPO?
  • Ans. 

    A BPO (Business Process Outsourcing) is a company that contracts out various business operations to third-party service providers.

    • BPOs handle tasks such as customer support, technical support, data entry, and back-office operations.

    • Examples of BPO companies include Accenture, Convergys, and Teleperformance.

    • BPOs help businesses save costs and focus on their core competencies.

  • Answered by AI

I applied via Walk-in and was interviewed in Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Ask about you, like introduction and hobbies, many more, this is exact after you're resume shortlisted. The round is just to test your confidence, communication skill, English Speaking, etc.
  • Q2. Introduce Yourself. Tell me about your hobby. Why you want to join BPO
Round 3 - Aptitude Test 

This an mcq based teat round, Need to give on Amcat application on your phone (carry your earphones) to better listen while giving the test. This is pure test to test your English.

Round 4 - HR 

(1 Question)

  • Q1. This is final round, conducted though online. They provide you all resources required for interview. Same Again Introduction, How you get to know about concentrix, Why you want to join. Give you some situ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, it not that much difficult. Just prepare Introduction part good as you can able to express about you. And Not that much English required, but you can able to talk like, you can express your thoughts.

I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

English... Missing words and errors in sentence and synonymous and opposite words. Word meanings

Round 2 - HR 

(2 Questions)

  • Q1. Self introduction... Previous years experience and tools you have used over there.. Complete proceess of the previous job
  • Q2. Why you want thos job? Why you left your previous job? What is your salary expections?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just.. Give it in a normal way and be always honest and if you have any experience with the proper reliving or experience letter is only accepted.. Be careful about that.. All the best👍💯 guys..

I applied via Naukri.com and was interviewed in Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Why do you want to work in our company. What is your perception about private and government job
Round 3 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
  • Q2. Why should we hire you?
  • Q3. Why are you looking for a change?
  • Q4. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - As I'm also a fresher so I don't know much about this but I can suggest that before applying for any job we should always do proper research about that particular job and all work related to that.... because sometimes it's happen that we apply for a job and later we feel that it's not the right one and being a fresher I believe that it's generally happen with the new comers.

I applied via Campus Placement and was interviewed in Nov 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Interview process was easy nobody asking tough question.

Round 2 - HR 

(1 Question)

  • Q1. HR was very friendly to asking questions
Round 3 - Aptitude Test 

Written and communication skill

Interview Preparation Tips

Interview preparation tips for other job seekers - Conxentrix daksh was interview process was awesome and very easily to qualify this process.

TTEC India Interview FAQs

How many rounds are there in TTEC India Customer Support Representative interview?
TTEC India interview process usually has 1-2 rounds. The most common rounds in the TTEC India interview process are HR, Assignment and Aptitude Test.
What are the top questions asked in TTEC India Customer Support Representative interview?

Some of the top questions asked at the TTEC India Customer Support Representative interview -

  1. Why do you want to work for T...read more
  2. What is your overall experien...read more

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TTEC India Customer Support Representative Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more
Join TTEC India Spark your potential
TTEC India Customer Support Representative Salary
based on 24 salaries
₹2.6 L/yr - ₹4.5 L/yr
10% more than the average Customer Support Representative Salary in India
View more details

TTEC India Customer Support Representative Reviews and Ratings

based on 9 reviews

4.2/5

Rating in categories

3.8

Skill development

4.5

Work-life balance

3.6

Salary

4.0

Job security

4.5

Company culture

3.3

Promotions

4.3

Work satisfaction

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