Teleperformance Customer Support Representative Interview Questions and Answers

Q1. What is a BPO?
Ans. 
A BPO (Business Process Outsourcing) is a company that contracts out various business operations to third-party service providers.
• BPOs handle tasks such as customer support, technical support, data entry, and back-office operations.

• Examples of BPO companies include Accenture, Convergys, and Teleperformance.

• BPOs help businesses save costs and focus on their core competencies.
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English... Missing words and errors in sentence and synonymous and opposite words. Word meanings

Q1. Self introduction... Previous years experience and tools you have used over there.. Complete proceess of the previous job
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Q2. Why you want thos job? Why you left your previous job? What is your salary expections?
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Q1. What do you know about customer service
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is all about meeting the needs and expectations of customers.

• It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.

• Providing timely and accurate information, being courteous and empathetic, and going above and beyond to ensure customer sa...read more
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Q2. Why do you wanna work here
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Just basic details about myself has been asked to ke

Q1. Tell me about yourself
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Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Example: Successfully resolved a customer complaint by offering a refund and personal
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Q2. What you understand by banking
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Banking involves financial transactions, services, and products provided by banks to individuals and businesses.
• Banking involves accepting deposits from customers and providing loans and other financial services.

• Banks play a crucial role in the economy by facilitating the flow of money and credit.

• Services offered by banks include savings accounts, checking accounts, loans, credit cards, and investment products.

• Banking ...read more
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Q1. Tell me about yourself
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Q2. Why do you want to work with Intouch CX
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Q3. What do you know about Intouch Cx
Ans. 
Intouch Cx is a customer experience management platform that helps businesses gather and analyze customer feedback.
• Intouch Cx helps businesses collect feedback through various channels such as surveys, social media, and email.

• The platform provides analytics and reporting tools to help businesses understand customer sentiment and make data-driven decisions.

• Intouch Cx offers features like sentiment analysis, customer jou...read more
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Q4. Do you have accessible wifi?
Ans. 
Yes, we have accessible wifi for all customers.
• We provide free wifi access to all customers.

• Customers can easily connect to our wifi network without any hassle.

• Our wifi network is secure and reliable for customer use.
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Q5. Are you able to setup a desk?
Ans. 
Yes, I am able to setup a desk efficiently and effectively.
• I have experience setting up desks in previous roles.

• I am familiar with assembling furniture and following instructions.

• I am organized and detail-oriented, ensuring the desk is setup correctly.

• I can lift and move furniture as needed to setup the desk.

• I am comfortable using tools such as screwdrivers and wrenches for assembly.
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Q1. Troubleshooting process
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Q2. Why should we hire you
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Q1. Ask about you, like introduction and hobbies, many more, this is exact after you're resume shortlisted. The round is just to test your confidence, communication skill, English Speaking, etc.
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Q2. Introduce Yourself. Tell me about your hobby. Why you want to join BPO
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This an mcq based teat round, Need to give on Amcat application on your phone (carry your earphones) to better listen while giving the test. This is pure test to test your English.

Q1. This is final round, conducted though online. They provide you all resources required for interview. Same Again Introduction, How you get to know about concentrix, Why you want to join. Give you some situ...read more
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