Firstsource Solutions Manager Process Excellence Interview Questions and Answers

Q1. Tell me about your self
Ans. 
Experienced operations professional with a proven track record of leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
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Q2. KIPs discussion
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Q1. Attrition and shrinkage explain
Ans. 
Attrition and shrinkage are common terms used in operations management to explain the loss of employees and resources.
• Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.

• Shrinkage refers to the loss of resources such as inventory, equipment, or funds due to theft, damage, or errors.

• Both attrition and shrinkage can have a negative impact on operational efficiency ...read more
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Q2. Problem solving questions
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Q1. Tell me about your self
Ans. 
Experienced operations professional with a proven track record in leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
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Q2. Explain BPO KPIs
Ans. 
BPO KPIs are key performance indicators used to measure the success of operations in a business process outsourcing company.
• BPO KPIs are metrics used to evaluate the performance of various operations within a BPO company.

• Examples of BPO KPIs include average handle time, first call resolution rate, customer satisfaction score, and agent utilization rate.

• These KPIs help BPO companies track and improve their operational e...read more
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Q1. What is medical billing?
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Q2. What you know about the job
Ans. 
Team Lead Operations is responsible for overseeing daily operations, managing team members, and ensuring efficiency and productivity.
• Responsible for overseeing daily operations and ensuring smooth workflow

• Managing and leading a team of employees

• Setting goals and targets for the team

• Monitoring performance and providing feedback

• Implementing strategies to improve efficiency and productivity

• Handling escalated issues and re...read more
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Prefer some aptitude test

Q1. What was the last conflict with your manager?
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Q1. About Myself and Experience
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Q1. General introduction
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Q1. Tell me about yourself!
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Q2. What positive changes would you like to bring to the organization?
Ans. As a Team Leader in the BPO organization, I would like to implement several positive changes. Firstly, I'd focus on enhancing communication within the team and with clients, fostering a more transparent and collaborative environment. Additionally, I'd introduce ongoing training and skill development programs to ensure the team stays up-to-date with industry trends. Streamlining processes to increase efficiency, along w...read more
Answered by Jayeshkumar R Purohit
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Question framed on Maths And Health Insurance. Regarding Proc codes

Q1. Introduction yourself then about education background
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Q2. About your experience on your LOB and Value added Certificate courses and projects
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Q1. Confidence levels and Communication skills
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Q1. Scenarios on people management &
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Q1. Discussion perks and benifits
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Q1. HR had asked to introduce About yourself , and the job experience you have.
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Q2. Discussion on the expected Salary package
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All questions were releted to General Knowledge and kind mix of Accounts.