Assistant Manager Process Excellence

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10+ Assistant Manager Process Excellence Interview Questions and Answers

Updated 14 Sep 2023

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Q1. What are the SPC tools we use in six sigma?

Ans.

SPC tools commonly used in Six Sigma include control charts, histograms, Pareto charts, scatter plots, and fishbone diagrams.

  • Control charts are used to monitor process stability over time.

  • Histograms display the distribution of data.

  • Pareto charts help identify the most significant factors affecting a process.

  • Scatter plots show the relationship between two variables.

  • Fishbone diagrams (Ishikawa or cause-and-effect diagrams) are used to identify root causes of problems.

Q2. What is FMEA and why it is used?

Ans.

FMEA stands for Failure Mode and Effects Analysis. It is used to identify and prioritize potential failures in a process or product.

  • FMEA is a systematic method for analyzing potential failure modes of a process or product.

  • It helps in identifying the potential effects of these failures on the system.

  • FMEA prioritizes the failures based on their severity, occurrence, and detection.

  • It is used to proactively address and mitigate risks in a process or product.

  • Example: FMEA can be u...read more

Q3. How to prevent loss in your company and track last shrink

Ans.

Prevent loss by implementing inventory control measures and tracking shrink through regular audits.

  • Implement inventory control measures such as regular stock counts and tracking of sales and purchases

  • Train employees on proper handling and storage of products to prevent damage and spoilage

  • Conduct regular audits to track shrink and identify areas of improvement

  • Investigate any discrepancies in inventory and take corrective action

  • Utilize technology such as RFID tags and surveilla...read more

Q4. Describe agile and why it is required?

Ans.

Agile is a project management methodology that emphasizes flexibility, collaboration, and continuous improvement.

  • Agile focuses on delivering value to customers through iterative development and frequent feedback.

  • It promotes adaptive planning, evolutionary development, early delivery, and continuous improvement.

  • Agile helps teams respond to changes quickly and effectively, leading to better outcomes and higher customer satisfaction.

  • Examples of agile methodologies include Scrum,...read more

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Q5. What are the non parametric tests?

Ans.

Non parametric tests are statistical tests that do not make assumptions about the parameters of the population distribution.

  • Non parametric tests are used when the data does not meet the assumptions of parametric tests.

  • They are distribution-free tests, meaning they do not require the data to be normally distributed.

  • Examples of non parametric tests include Mann-Whitney U test, Wilcoxon signed-rank test, and Kruskal-Wallis test.

Q6. Difference between control chart and a run chart.

Ans.

Control charts are used to monitor process variation and detect out-of-control conditions, while run charts simply display data over time.

  • Control charts have control limits to determine if a process is in control or out of control.

  • Run charts do not have control limits and are used to display trends over time.

  • Control charts are typically used in statistical process control to monitor process stability and identify special causes of variation.

  • Run charts are more commonly used t...read more

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Q7. How to Rejection reduce and control production

Ans.

To reduce and control production rejection, we need to identify the root cause and implement corrective actions.

  • Conduct a thorough analysis of rejected products to identify the root cause

  • Implement corrective actions to address the root cause

  • Train employees on quality control and defect prevention

  • Regularly monitor and measure rejection rates to track progress

  • Collaborate with suppliers to improve the quality of incoming materials

  • Implement a continuous improvement program to ide...read more

Q8. Describe control charts.

Ans.

Control charts are statistical tools used to monitor and control processes over time.

  • Control charts display process data over time, with a central line representing the average and upper/lower control limits.

  • They help identify trends, shifts, and outliers in the process performance.

  • Common types of control charts include X-bar and R charts, p charts, and c charts.

  • Control charts are used in quality control to ensure processes are stable and predictable.

  • Example: An X-bar and R c...read more

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Q9. How to handle customer complaint

Ans.

Handle customer complaints by actively listening, empathizing, apologizing, and offering a solution.

  • Listen actively to the customer's complaint without interrupting.

  • Empathize with the customer's situation and apologize for any inconvenience caused.

  • Offer a solution or compensation to resolve the issue.

  • Follow up with the customer to ensure their satisfaction.

  • Document the complaint and the resolution for future reference.

  • Train employees on how to handle customer complaints effec...read more

Q10. How to control change point

Ans.

Change point can be controlled through a structured change management process.

  • Establish a clear change management process with defined roles and responsibilities.

  • Ensure that all changes are documented and reviewed by relevant stakeholders.

  • Perform risk assessments to identify potential impacts of changes.

  • Implement appropriate controls to mitigate risks.

  • Communicate changes effectively to all stakeholders.

  • Monitor and measure the effectiveness of the change management process.

  • Con...read more

Q11. Supply chain network design

Ans.

Supply chain network design involves optimizing the flow of goods and information from suppliers to customers.

  • Supply chain network design aims to minimize costs, reduce lead times, and improve service levels.

  • Factors to consider include transportation modes, inventory levels, facility locations, and demand patterns.

  • Examples of supply chain network design strategies include centralized distribution centers, cross-docking facilities, and vendor-managed inventory.

  • Simulation tools...read more

Q12. Working principle of vehicle?

Ans.

A vehicle is a machine that is designed to transport people or goods from one place to another.

  • Vehicles operate on the principles of physics, including Newton's laws of motion.

  • They convert fuel or electricity into mechanical energy to power the engine and move the vehicle.

  • Vehicles have various components such as the engine, transmission, suspension, and brakes that work together to enable movement.

  • Different types of vehicles have different designs and functions, such as cars ...read more

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