Cogent E Services Customer Service Representative Interview Questions and Answers

Just basic details about myself has been asked to ke

Q1. Tell me about yourself
Ans. 
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Example: Successfully resolved a customer complaint by offering a refund and personal
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Q2. What you understand by banking
Ans. 
Banking involves financial transactions, services, and products provided by banks to individuals and businesses.
• Banking involves accepting deposits from customers and providing loans and other financial services.

• Banks play a crucial role in the economy by facilitating the flow of money and credit.

• Services offered by banks include savings accounts, checking accounts, loans, credit cards, and investment products.

• Banking ...read more
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Q1. About yourself , sympathy , empathy , apology , your hobbies , why you join bpo sector, in 5 year what your goals
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Q1. Why you join this sector
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Q1. Introduction Experience Internship Tested communication in Hindi language
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Q1. Written test the topic will be given by the hr
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Q2. Tell me about your self
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Q1. Tell me about your self
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Q2. Explain me about the topic that was written by you
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Q1. Manager round he will again ask about your self, about the job, communication skills
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Q2. They will check you communication skill in English for non voice process also
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Q1. Can you provide a self-introduction?
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25 question and answer

Q1. Tell us something about yourself
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Q1. Will give anyone topic to speak
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Q1. Tropic on favourite game.
Ans. 
My favourite game is chess.
• I enjoy the strategic thinking and planning involved in each move.

• It's a game that requires both patience and quick thinking.

• I also appreciate the history and tradition behind the game.

• For example, I love studying the games of famous chess players like Bobby Fischer and Garry Kasparov.

• Overall, chess is a challenging and rewarding game that I always enjoy playing.
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Q2. About previous job role
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Assessment of Aptitude, basic common understanding of day to day problems and thier management

Q1. Even thiugh i prepared thoroughly, they wanted to know more about me as a person and were not too hard. Quite an amazing panel.
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Q1. Why you want to work with HSBC
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Q2. What are expectation in terms of salary
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