Firstsource Solutions Senior Customer Service Representative Interview Questions and Answers

Its basically math and english

Q1. Introduction of the candidate
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Q2. Experience of the candidate
Ans. 
I have over 5 years of experience in customer service, including handling escalated issues and managing a team.
• Managed a team of customer service representatives to ensure high levels of customer satisfaction

• Resolved escalated customer issues in a timely and efficient manner

• Implemented new customer service strategies to improve overall customer experience

• Trained new customer service representatives on company policies
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Q1. Client round happend
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Q1. Self introduction
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Q2. Self introduction with manager
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Q1. Tell us something about yourself
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Q1. Will give anyone topic to speak
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Q1. Where do you expect to see yourself here at the company in the next 5 years
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Q2. How can you help the company grow
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Q1. They'll basically check ur vocabulary and grammar
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Q2. Introduce yourself & childhood memories
Ans. 
I am a dedicated Senior Customer Service Representative with a passion for helping customers. My childhood memories include playing outside with friends and family vacations.
• Grew up in a close-knit family

• Enjoyed playing outside with friends

• Fond memories of family vacations

• Developed strong communication skills from interacting with others
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Q1. Brief explanation about personal information and work experience
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Amcat test about English knowledge

Voice and accent test

Q1. Stability check , process knowledge
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Q1. Tell me something about yourself?
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Q1. All the questions related to work and how can I contribute to company?
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Amcat test need to be give

Q1. About yourself and background details
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Q1. Technical question
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