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Firstsource Solutions Senior Customer Service Representative Reviews

Updated 9 Feb, 2025
Overall Rating
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2.9/5
based on 17 reviews

Rating distribution

Category Ratings

3.3

Work-life balance

3.1

Job security

2.7

Skill development

2.6

Company culture

2.5

Salary

2.5

Work satisfaction

2.1

Promotions

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

Rotational Shift

59% employees reported

Flexible timing

Flexible timing

38% employees reported

No travel

No travel

77% employees reported

Gender based rating

3.0
female

Rated by Women

3 reviews

2.9
male

Rated by Men

14 reviews

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Top Mentions in Firstsource Solutions Senior Customer Service Representative Reviews
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17 reviews found

Sort by: Popular

Read Firstsource Solutions Senior Customer Service Representative Reviews based on locations

2.7
 Mumbai

 (7)

4.8
 Bangalore / Bengaluru

 (6)

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People also ask about Firstsource Solutions's Senior Customer Service Representatives

Is Firstsource Solutions a good place to work for Senior Customer Service Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.9 out of 5 from over 17 employee reviews, it's clear that most senior customer service representatives have a below average experience working at Firstsource Solutions. Work-life balance holds the highest rating at 3.3, while career growth is rated the lowest amongst all factors at 2.1.
Does Firstsource Solutions pay their Senior Customer Service Representatives well?
According to AmbitionBox reviews, Firstsource Solutions senior customer service representatives rate their salary and benefits at 2.5 out of 5, based on 17 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Firstsource Solutions's senior customer service representatives salaries here and to read reviews specifically about salary and benefits at Firstsource Solutions for senior customer service representatives, click here .
How is the work culture at Firstsource Solutions for Senior Customer Service Representatives?
Work culture at Firstsource Solutions for senior customer service representatives is rated 2.6 out of 5 by 17 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction.
How is the job security at Firstsource Solutions for Senior Customer Service Representatives?
Based on 17 reviews on AmbitionBox, Firstsource Solutions's senior customer service representatives rate job security at 3.1 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Firstsource Solutions.

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Firstsource Solutions Senior Customer Service Representative Salary
based on 69 salaries
â‚ą2 L/yr - â‚ą5 L/yr
At par with the average Senior Customer Service Representative Salary in India
View more details
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