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Filter reviews by Firstsource Solutions Senior Customer Service Representative Reviews
Overall Rating
based on 17
reviews
What employees say about Firstsource Solutions?
Insights from employee reviews on AmbitionBox
Workplace insights
Rotational Shift
59% employees reported
Flexible timing
38% employees reported
No travel
77% employees reported
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Gender based rating
Rated by Women
3 reviews
Rated by Men
14 reviews
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1w
a procurement specialist
Am I on right path?
Right after my BCom, I took a service advisor role at Honda for ₹7K due to urgency. Later, I moved to a gas station for ₹10K, handling all kinds of work beyond office tasks.
My breakthrough came when I joined as an order management specialist in Bangalore for ₹22K. To advance, I self-learned Excel, Power BI, coding, and automation, earning a specialist role. I also completed my MBA in Logistics & Supply Chain online. After four years, my salary reached ₹35K.
With management’s support, I transitioned to a procurement specialist role at ₹45K + ₹11K (night shift), later growing to ₹58K + ₹11K by optimizing processes.
Now, I’m preparing for an HR round and planning to ask for a 55% hike. Am I on the right track? How can I accelerate my career growth?
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People also ask about Firstsource Solutions's Senior Customer Service Representatives
Is Firstsource Solutions a good place to work for Senior Customer Service Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.9 out of 5 from over 17 employee reviews, it's clear that most senior customer service representatives have a below average experience working at Firstsource Solutions.
Work-life balance holds the highest rating at 3.3, while career growth is rated the lowest amongst all factors at 2.1.
Does Firstsource Solutions pay their Senior Customer Service Representatives well?
According to AmbitionBox reviews, Firstsource Solutions senior customer service representatives rate their salary and benefits at 2.5 out of 5, based on 17 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Firstsource Solutions's senior customer service representatives salaries
here
and to read reviews specifically about salary and benefits at Firstsource Solutions for senior customer service representatives,
click here
.
How is the work culture at Firstsource Solutions for Senior Customer Service Representatives?
Work culture at Firstsource Solutions for senior customer service representatives is rated 2.6 out of 5 by 17 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction.
How is the job security at Firstsource Solutions for Senior Customer Service Representatives?
Based on 17 reviews on AmbitionBox, Firstsource Solutions's senior customer service representatives rate job security at 3.1 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Firstsource Solutions.
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Firstsource Solutions Senior Customer Service Representative
Salary
based on 68 salaries
₹1.5
L/yr - ₹5
L/yr
At
par with the average Senior Customer Service Representative Salary in India
View more details
Office cab/shuttle
1 total
response
Health insurance
1 total
response
Job/Soft skill training
2 total
responses
Cafeteria
1 total
response
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