Firstsource Solutions Reviews by 7 Employees

What employees say about Firstsource Solutions?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

60% employees reported

Flexible timing

40% employees reported

No travel

80% employees reported

View more detailed insights

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7 reviews found

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Senior Customer Service Representative in Mumbai

Full Time

Administration Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

3.0

Skill development

3.0

Job security

4.0

Promotions

2.0

Work satisfaction

2.0

Company culture

5.0

Work-life balance

posted on 27 Jan 2025

Likes

Salary - Good
Promotions - Good
Work-life balance - Excellent

Dislikes

Work satisfaction - Poor
Company culture - Poor

Senior Customer Service Representative in Mumbai

Full Time

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 19 Dec 2024

Likes

Work-life balance

Work-life balance - Good

Dislikes

No promotions/ appraisals, low salary compared to competitors

Salary - Poor
Skill development - Poor
Promotions - Bad

What people are saying about Firstsource Solutions

View All

a soft skills trainer

New Job (Things to take care of)

Hii Folks, I'm switching my company and it's my first switch. I'm switching to MNC (Firstsource). Can you tell me what things and details I should take care of or ask before joining the company? Your suggestions are highly appreciated and required buddies!

Got a question about Firstsource Solutions?

Ask anonymously on communities.

Senior Customer Service Representative in Mumbai

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 13 Jul 2024

Likes

Nothing, worst company

Dislikes

Everything, do not work for this company

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Representative in Mumbai

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 02 Jul 2023

Likes

None, none, none, none, none!

Dislikes

Everything, Most of the things, All of the things, All in all No one cares everyone just pretend, work under lies and discomfort. Humiliation, zero respect and growth, embarrassments, Get treatment as if one's villan, micromanagement, Zero trust factors lies in all corners of the office room, hatered, jealousy, envy, politics, toxicenvironment & much more story goes on and on but someone will eventually get better by time once they turned out themselves from this culture and environment....Read More

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: Nothing much.

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Representative in Mumbai

Full Time

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 12 Jul 2023

Likes

Its an employee centric company. Happy work place.

Job security - Excellent

Dislikes

No dislikes.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Representative in Mumbai

Full Time

Customer Service Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

5.0

Skill development

4.0

Job security

1.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 18 Oct 2022

Likes

Thinking of staff

Skill development - Excellent
Job security - Good
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Manager and hr is not helpful

Promotions - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Representative in Mumbai

Collection Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 02 Apr 2018

Likes

Salary,no overtime pressure work time

Dislikes

No career work timing waste

Salary - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

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Senior Customer Service Representative Jobs at Firstsource Solutions

View all

Senior Customer Service Representative

Mumbai Suburban, Mumbai

0-3 Yrs

₹ 2-3 LPA

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Firstsource Solutions Senior Customer Service Representative Reviews by Locations

Firstsource Solutions Senior Customer Service Representative Bangalore / Bengaluru Reviews

Firstsource Solutions Mumbai Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 7 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ...Read more

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Firstsource Solutions Senior Customer Service Representative Mumbai Reviews

Firstsource Solutions Senior Customer Service Representative Mumbai Reviews

What employees say about Firstsource Solutions?

Workplace insights

Monday to Friday

Flexible timing

No travel

7 reviews found

Senior Customer Service Representative Jobs at Firstsource Solutions

Tell us how to improve this page.

Firstsource Solutions Senior Customer Service Representative Reviews by Locations

Firstsource Solutions Mumbai Reviews by Designations