Cogent E Services Customer Service Representative Reviews
based on 19 reviews
Updated 20 Oct, 2024
Overall Rating
3.2/5
How AmbitionBox ratings work?
Category Ratings
3.7
Work Satisfaction
3.5
Work-Life balance
3.4
Salary & Benefits
3.3
Job Security
3.2
Promotions/Appraisal
3.1
Company culture
3.0
Skill development
Cogent E Services is rated
3.2 out of 5 stars on
AmbitionBox, based on 19 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Cogent E Services is rated
3.2 out of 5 stars on
AmbitionBox, based on 19 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
19 reviews found
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Popular
Customer Service Representative in
New Delhi
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 20 Oct 2024
Likes
Salary and supporting staff was very good there
Dislikes
Salary slip was very poor there was not available in the salary slip which we used to get every month
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Ghaziabad
Full Time
·
Customer Success, Service & Operations - Other Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 27 Sep 2024
Likes
Work environment
Dislikes
Work life balance
Similar companies for Customer Service Representative
Wrost experience Hr earn money no service heavy torture in this company girls no safety for this company heavy politics no promotion for good candidate 😕 only lier win and truth person if ur joining after a month leave🤡they think ur good candidate but kick like 🐕
Dislikes
No service heavy tourture work pressure of this company
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City, Travel Within Country, International Travel.
Customer Service Representative in
Mangaluru
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 31 Aug 2023
Likes
Environment and team corporation. And I learnt so many things which gave me good experience throughout this journey.
Dislikes
Nothing
Work Details
Work days: Rotational Shift
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Noida
Full Time
·
Customer Care Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 08 Jan 2023
Likes
9 hours in office.
Dislikes
High pressure work,
9 hours in office in which 8 hours are login hours and just one hour break you get.
Unprofessional managers .
Even weekly holiday is not your choice.
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Representative in
Bangalore / Bengaluru
Full Time
·
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 19 May 2023
Likes
I am working 6 months
Dislikes
Everything is okay
Work Details
Work days: Rotational Shift
(Strict Timings)
Customer Service Representative in
Kodigehalli gate
Full Time
·
After Sales Service & Repair Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 30 Jun 2023
Likes
If anyone seeking job just go to there you will definitely get job
Dislikes
If you are 1 minute late they are consider half day it was very terrible
Work Details
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
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Cogent E Services.
Customer Service Representative in
Brokefield,ITPL main road
Prepaid Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 23 Jan 2022
Likes
Firstly, this is my first job and company I am very greatful to this opportunity to serve this company and I have improved alot in communication skills
Overall Good experience
And, i highly recommended this company to join and make career to High 🙏🎊
Dislikes
Only thing transport facility should be provided to night shifts that's it..
Work Details
Good experience working with the team
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Vadodara
Operation Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 21 Aug 2020
Likes
Need to find
Dislikes
Not so professional attitude
Work Details
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Noida
Customer Support Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 08 Mar 2021
Likes
Payment is good for freshers. They hire anyone who can speak well even undergraduate.... No documents verification so if you want to earn fast n easy come here.... Walkin goes on Monday to Friday.... Work culture is good if you keep minimum interaction with people, just focus on work and just give 8hr login and 9hr staffing.... You will get leaves also but ask beforehand
Dislikes
You get tired because call flow is a lot... Don't get involved with people much as they might use you to get more work... Little partiality and lots of show off is there so do your work and just keep it professional with everyone.... They are colleagues not your friends
Work Details
Work is good as per process. I was in Kent RO where call flow was a lot so it was tiring.... But process like Zomato had very good perks
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Bangalore / Bengaluru
Customer Retention Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 07 Dec 2020
Likes
Good support from team leaders and trainers
Dislikes
Quality people will treat the agents like a slave and they will scold like anything and there is no respect for agent level.
Work Details
For me my team leader is very kind so it was peaceful.
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Noida
Operations Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 04 Mar 2020
Likes
Colleagues
Dislikes
Everything except the things I liked.
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Representative in
Meerut
Operation Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 15 Nov 2017
Likes
I think cogent makes you to grow up for better opportunity in coming life. Cogent has opened the door for youngsters who have talent and willingness to work Cogent always welcomed you and management always good to teach you something very interesting , Thank you for giving me opportunities to tell about my experience
Dislikes
No comments
Work Details
Exciting to work here
Work days: Rotational Shift
(Flexible Timings)
Customer Service Representative in
Noida
Customer care executive Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 19 Jan 2019
Overall Rating
Customer Service Representative in
Bangalore / Bengaluru
Csr Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 08 Sep 2017
Likes
Work environment.
Dislikes
Salary
Work Details
Exciting
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
International Travel.