Firstsource Solutions Customer Service Associate Reviews
based on 334 reviews
Updated 8 Jan, 2025
Overall Rating
3.6/5
How AmbitionBox ratings work?
Category Ratings
3.7
Job Security
3.5
Company culture
3.4
Work-Life balance
3.4
Skill development
3.4
Work Satisfaction
3.1
Salary & Benefits
2.9
Promotions/Appraisal
Firstsource Solutions is rated
3.6 out of 5 stars on
AmbitionBox, based on 334 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Firstsource Solutions is rated
3.6 out of 5 stars on
AmbitionBox, based on 334 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Firstsource Solutions Customer Service Associate Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
334 reviews found
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Popular
Customer Service Associate in
Mumbai
Customer service associate sales Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 27 Apr 2022
Likes
Nothing..chat process will be a boon
Team mates are supportive but managers are not sometimes
Dislikes
Lot of politics and also management needs complete revamp
Process changes suddenly without any notice and say it's a business requirements
Too many calls and low salary package and takes low hike
They depend mainly on incentives here
Work Details
Work life is okay and monotonous with sales targets which needs to be achieved
Work days: Rotational Shift
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Customer Success Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 26 Jun 2024
Likes
There isn't much.
Dislikes
Unless you get into sky process, please don't opt unless you're a fresher. Firstly the pay is less than market value and they will keep changing your process as per their requirements. While the changes they do not consider any incentives amount and pay you less than the previous process! Too much politics in a few processes, how hard you work doesn't make any difference.
Customer Service Associate in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 28 Dec 2024
Likes
Overall FSL is a good company and worth to work in.
Dislikes
Everything is good other then the clients they work with , some are just very hectic and useless clients that they not all respect their employees, lots of work pressure.
Top Firstsource Solutions Customer Service Associate Interview Questions
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 22 Dec 2024
Likes
Nothing... Everything bad only
Dislikes
Everything.. Culture
Customer Service Associate in
Mumbai
Full Time
·
Back Office Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 04 Dec 2024
Likes
The worst company ever worked with no growth no salary
Dislikes
No proper environment behaviour the senior are doing arguments with the employees lots of politics inside backbiching taking employees as granted by seniors and the hrs
Customer Service Associate in
Chennai
Full Time
·
IT Consulting Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 01 Dec 2024
Likes
Seniors are friendly
Dislikes
Low salary
Customer Service Associate in
Mumbai
Full Time
·
Customer Success, Service & Operations - Other Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
posted on 30 Nov 2024
Likes
There is nothing to like but firstsource give amazing friend.
Dislikes
Politics
You are reading trusted reviews. Keep reading to find out more about
Firstsource Solutions.
Customer Service Associate in
Chennai (working remotely)
Full Time
·
Customer Success, Service & Operations - Other Department
Worst Management, Misbehaving with Team Members and unprofessionalism to the peak.
Work Details
Work days: Monday to Saturday
(Strict Timings)
Customer Service Associate in
Kochi
Full Time
·
Administration Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 28 Oct 2024
Likes
Work atmosphere is awesome
Dislikes
Work pressure is high
Work Details
Work timings: Strict Timings
Customer Service Associate in
Chennai (working remotely)
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 09 Oct 2024
Likes
Good place to learn
Dislikes
Nothing
Customer Service Associate in
Chennai
Full Time
·
Health Informatics Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 04 Oct 2024
Likes
Very worst work environment
Dislikes
Management
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Vijayawada
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 23 Aug 2024
Likes
Job security
Dislikes
Perks n benefits
Customer Service Associate in
Mumbai
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 12 Jul 2024
Likes
It’s all amazing. Just salary is less but incentives are good.
Dislikes
Canteen food
Work Details
Work days: Rotational Shift
(Flexible Timings)
Customer Service Associate in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 06 Jul 2024
Likes
I don't like anything
in this organization.
Dislikes
Worst management and becoz of that I came out.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Customer Service Associate in
Mumbai
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 19 Apr 2024
Likes
It's employee centric
Dislikes
Nont Applicable
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Mumbai (working remotely)
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 25 Mar 2024
Likes
Environment is good , Management is good.
Dislikes
Salary hike is not good
Customer Service Associate in
Vijayawada
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 22 Sep 2023
Likes
Over the 1 year above I worked in first source solution where management supported me so.my team leaders have good leadership skills and also they motivated for team ,I gained more and more skills and knowledge from this organization it's good embiance to start career.
Dislikes
I wouldn't get any dislikes.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Tiruchirappalli (working remotely)
People also ask about Firstsource Solutions's Customer Service Associates
How is Firstsource Solutions to work for?
Firstsource Solutions is rated 3.6 out of 5, based on 334 reviews by employees on AmbitionBox.
Firstsource Solutions is known for Job Security which is rated at the top and given a rating of 3.7. However, Career growth is rated the lowest at 2.9 and can be improved. To know first hand how it is like to work at Firstsource Solutions read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Firstsource Solutions?
According to AmbitionBox ratings, Firstsource Solutions employees rate its salary and benefits as 3.1 out of 5. You can know more about Firstsource Solutions Salaries at AmbitionBox
How is the work culture at Firstsource Solutions?
Work culture is rated 3.5 at Firstsource Solutions by 334 employees. While job security is rated 3.7 and work-life balance is rated 3.4 at Firstsource Solutions. Read detailed reviews by employees of Firstsource Solutions on AmbitionBox.
Is work from home available in Firstsource Solutions?
According to AmbitionBox, 31% Firstsource Solutions employees work from home permanently (based on 13 AmbitionBox reviews in last 6 months).
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Firstsource Solutions Customer Service Associate Reviews by Locations