Teleperformance Call Center Agent Interview Questions and Answers

XYZ is a software tool used for managing customer interactions in a call center setting.

• XYZ helps streamline communication between customers and call center agents.

• It allows for tracking customer inquiries, resolving issues, and providing support.

• The software may include features like call routing, call recording, and performance analytics.

Inclusive and denial are terms used in accounts receivable to describe payment statuses.

• Inclusive refers to payments that have been received and applied to the account.

• Denial refers to payments that have been rejected or not received.

• Inclusive payments are typically marked as 'Paid' or 'Received' in the system.

• Denial payments may require further investigation or follow-up with the payer.

• Understanding the status of paym...read more

Authorization is the process of obtaining permission or approval to perform a specific action or access certain information.

• Authorization is necessary for accessing sensitive data or performing certain tasks.

• It involves verifying the identity and permissions of an individual or entity.

• Examples include obtaining authorization to access medical records or make financial transactions.