iEnergizer Call Center Agent Interview Questions and Answers

Q1. Tell me about yourself then role and responsibilities
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Q2. What makes you switch from an existing company to our company?
Ans. 
I am looking for a new challenge and growth opportunities in a company known for its strong reputation and positive work culture.
• Seeking new challenges and growth opportunities

• Attracted to company's strong reputation

• Interested in positive work culture

• Possibility of career advancement

• Better salary or benefits package
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Q3. Tell me about your previous company experience?
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Q1. Can spell your full name, place, contact number and address?
Ans. 
Yes, I can spell my full name, place, contact number, and address.
• Full Name: John Doe

• Place: New York City

• Contact Number: 555-555-5555

• Address: 123 Main Street, Apt 1A, New York, NY 10001
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Q2. Tell which one you like either college life or working life?
Ans. 
I prefer working life over college life due to the sense of accomplishment and independence it provides.
• Working life offers financial stability and independence

• College life can be stressful with exams and assignments

• In working life, you can see the direct impact of your efforts on your career growth

• Working life allows for more freedom to make decisions and take ownership of projects
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Q3. Tell about feminizam?
Ans. 
Feminism is a social and political movement advocating for equal rights and opportunities for women.
• Feminism aims to challenge and dismantle gender-based discrimination and inequality.

• It seeks to empower women and promote gender equality in various aspects of society, including politics, economics, and culture.

• Feminism encompasses a wide range of perspectives and approaches, including liberal feminism, radical feminism...read more
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Q4. It's an general topic, you guys need to prepare and communicate well. Then eagerly seeking accent and tone
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Calculation regarding percentage

One to one, handling US client and need to repeat the sentence and rearrange the sentence. Listening skill is important

Q1. Describe xyz in your words.
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Q2. Write about xyz in your own words.
Ans. 
XYZ is a software tool used for managing customer interactions in a call center setting.
• XYZ helps streamline communication between customers and call center agents.

• It allows for tracking customer inquiries, resolving issues, and providing support.

• The software may include features like call routing, call recording, and performance analytics.
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Q1. What is inclusive and denial?
Ans. 
Inclusive and denial are terms used in accounts receivable to describe payment statuses.
• Inclusive refers to payments that have been received and applied to the account.

• Denial refers to payments that have been rejected or not received.

• Inclusive payments are typically marked as 'Paid' or 'Received' in the system.

• Denial payments may require further investigation or follow-up with the payer.

• Understanding the status of paym...read more
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Q2. What is Authorization??
Ans. 
Authorization is the process of obtaining permission or approval to perform a specific action or access certain information.
• Authorization is necessary for accessing sensitive data or performing certain tasks.

• It involves verifying the identity and permissions of an individual or entity.

• Examples include obtaining authorization to access medical records or make financial transactions.
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Q1. Self introduction years of experience
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Q2. Basic HR questions
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Q1. AR caller questions scenario questions about previous company
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Q2. Treatment Not auth duplicate
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Q1. Hi what is your name..
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Q2. What is your current location
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Q3. What is your hobby
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Q4. Tell me about social media
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Q1. Where is your current location?
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Q1. Complete all timed test questions within an hour
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Q1. Tell me about your past job experience
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You just need to focus on your grammer and English speaking

Q1. He will give any topic on which you will have to discuss
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Q2. For example environment global warming traffic etc
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Q3. Any topic which is related to any political party or social issues
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