Call Center Representative

Call Center Representative Interview Questions and Answers

Updated 8 Apr 2024
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Q1. What version of windows does your computer system have?

Ans.

My computer system runs on Windows 10.

  • My computer system is running on the latest version of Windows.

  • The version of Windows on my computer is Windows 10.

  • I have the most up-to-date version of Windows installed on my computer.

Q2. What internet speeds are you running?

Ans.

I am currently running on a 100 Mbps internet speed.

  • My internet speed is 100 Mbps.

  • I have a high-speed internet connection.

  • I can easily handle multiple tasks simultaneously.

  • I have no issues with video conferencing or streaming.

Call Center Representative Interview Questions and Answers for Freshers

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Q3. Ur r likely interested in this job

Ans.

Yes, I am interested in this job as a Call Center Representative.

  • I have excellent communication skills and enjoy helping people.

  • I am comfortable working in a fast-paced environment and handling multiple tasks at once.

  • I have previous experience in customer service and am eager to learn and grow in this role.

Q4. Golden rules of account

Ans.

Golden rules of account include accuracy, confidentiality, and professionalism.

  • Accuracy is key in maintaining correct information for customers.

  • Confidentiality is crucial in protecting sensitive customer data.

  • Professionalism ensures a positive interaction with customers.

  • Examples: Double-checking account details, keeping customer information secure, maintaining a polite and helpful demeanor.

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Q5. Testing Voice process

Ans.

Testing voice process involves assessing the candidate's communication skills, clarity, tone, and ability to handle customer queries effectively.

  • Evaluate pronunciation and enunciation

  • Assess tone and pitch of voice

  • Test ability to handle difficult customers

  • Check for active listening skills

  • Evaluate problem-solving abilities through role-play scenarios

Q6. Speak about tourist attractions

Ans.

There are many tourist attractions in the world that are worth visiting.

  • Some popular tourist attractions include the Eiffel Tower in Paris, the Great Wall of China, and the Grand Canyon in the United States.

  • Other notable attractions include the Colosseum in Rome, the Taj Mahal in India, and the Pyramids of Giza in Egypt.

  • Tourists can also enjoy theme parks such as Disneyland in California or Universal Studios in Florida.

  • Natural wonders like Niagara Falls in Canada or the North...read more

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