Call Center Manager
Call Center Manager Interview Questions and Answers
Updated 8 Oct 2022
Q1. Calls handled per day and Average calls answered by team
Ans.
The calls handled per day and average calls answered by the team are important metrics to measure the efficiency of the call center.
Calls handled per day should be tracked to ensure that the team is meeting the expected volume of calls.
Average calls answered by the team can help identify areas where additional training or support may be needed.
Both metrics should be regularly reviewed to identify trends and make necessary adjustments.
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