Teleperformance Senior Technical Support Associate Interview Questions and Answers

Q1. What was your experience during the one-on-one round with the manager?
Ans. 
The one-on-one round with the manager was insightful and engaging.
• Discussed my previous experience in customer support

• Answered situational questions on handling difficult customers

• Received feedback on communication skills and problem-solving abilities
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Q2. Basically check communication
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Q1. About previous company
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Q2. How much package that I am expecting
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Q1. Basic computer knowledge
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Q2. General hardware and software
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Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced Technical Support Associate with a passion for solving complex technical issues.
• Over 5 years of experience in providing technical support to customers

• Proficient in troubleshooting hardware and software issues

• Excellent communication skills and ability to explain technical concepts to non-technical users

• Certified in ITIL and CompTIA A+

• Previous experience in managing a team of support tech
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Q2. Where do you stay
Ans. 
I currently stay in a rented apartment in downtown area.
• I stay in a rented apartment

• Located in downtown area

• Close to public transportation

• Nearby grocery stores and restaurants
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Q1. Tell me about yourself
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Q2. Why are you interested to join Accenture
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Q1. What's your experience
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Q2. Why are you join i-energizer
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5 stages of English proficiency test and Typing test

Typing test taken and assignment

Q1. Basic Questions related to YOUR CV
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Q2. Past Experience
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Q1. About network related Am coordinating with field engineers and also service providers to resolve network issue. If modem is gone faulty coordinate with concern problem work done.
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Q2. Any question u ask If i knows ll share the answer with true.
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Q3. Know about infosys
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Q4. Any questions related to my family members
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Q5. Previous job related and my job journey
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Q6. Coordinate with field engineers to solve the issue
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Q7. Any questions u want to ask.
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Q1. Introduce your self
Ans. 
I am a dedicated and experienced Technical Support Executive with a strong background in troubleshooting and customer service.
• Over 5 years of experience in providing technical support to customers

• Proficient in troubleshooting hardware and software issues

• Excellent communication skills and ability to explain technical concepts to non-technical users

• Strong problem-solving skills and ability to work under pressure

• Certified
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Q2. Long carrier gap
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Q1. Tel me about family
Ans. 
I come from a close-knit family with parents, siblings, and extended relatives who support and care for each other.
• My parents have always been my biggest supporters and have taught me important values and life lessons.

• I have a close relationship with my siblings and we enjoy spending time together, whether it's going on family vacations or just hanging out at home.

• I also have a strong bond with my extended family membe...read more
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Q2. Tel about hobbies
Ans. 
My hobbies include playing guitar, hiking, and reading.
• Playing guitar helps me relax and express myself creatively.

• Hiking allows me to explore nature and stay active.

• Reading helps me learn new things and escape into different worlds.
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Q1. Self introduction work experience
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Q1. How I will manage my job and study.
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Q2. Why I left my previous organization?
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Q3. What are my hobbies?
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Q4. When I Travelled last time?
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